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ICONIQ

Vice President, Infrastructure & Support

ICONIQ, Palo Alto

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Vice President, Infrastructure & Support

Join to apply for the Vice President, Infrastructure & Support role at ICONIQ

Vice President, Infrastructure & Support

Join to apply for the Vice President, Infrastructure & Support role at ICONIQ

This range is provided by ICONIQ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

200,000.00 / yr - $250,000.00 / yr

The Technology team is looking for a Vice President, Information Technology Support Manager to contribute to the development and implementation of helpdesk policies and procedures to improve efficiency and end user satisfaction. Regularly, they interact with other departments and vendors to coordinate support efforts and ensure seamless Information Technology operations across the organization.

What You'll Do

  • Serve as the primary technology lead for ICONIQ's Palo Alto office, overseeing end-user support, onboarding / offboarding processes, productivity tools, and AV systems.
  • Act as the macOS subject matter expert, responsible for device configuration standards, compliance policies, security, and user experience.
  • Manage AV infrastructure, including Zoom Rooms, Crestron systems, and Logitech hardware, ensuring high-quality meeting experiences.
  • Plan and lead IT readiness efforts related to office growth, space planning, and expansion initiatives.
  • Partner with Infrastructure & Support teams to align service delivery and ensure consistent user experience across the organization.
  • Promote the adoption of enterprise tools such as Microsoft 365, Slack, Zoom, and AI solutions like Copilot through education and enablement.

Ideal Candidate Background

  • 10+ years of relevant experience in IT leadership or business-aligned IT roles, ideally in financial services, venture capital, or high-growth companies.
  • Expertise in macOS administration, troubleshooting, and lifecycle management, including experience with Apple Configurator, Terminal, and Console.
  • Proficiency with Jamf Pro, Microsoft Intune, and Apple Business Manager for endpoint management and zero-touch deployment.
  • Experience scripting with Bash, zsh, or AppleScript, and automating workflows across Mac environments.
  • Certifications such as ACSP, ACiT / ACTP, or Jamf Certified Admin are preferred.

    • What We Offer :

  • Comprehensive Medical, Dental and Vision Insurance.
  • Life and disability insurance coverage as well as family and wellness benefits including mental health benefits, fertility benefits, and back-up childcare.
  • A matching 401(k) program.
  • Commuter Benefits program.
  • Stipends to support wellness and hybrid working arrangements.
  • We support employees who wish to pursue professional designations / certifications and offer tuition reimbursement in addition to an allocation for books and other supplies needed for an individual's coursework.
  • Smart-casual dress code.

    • Location : Applicants are expected to work onsite in our Palo Alto office five days per week.

    Compensation Range : ICONIQ is required by law to include a reasonable estimate of the salary range for this role, together with other compensation being offered such as a discretionary bonus, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At ICONIQ, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation terms. A reasonable estimate of the current salary range is $200,000- $250,000 together with the benefits listed above.

    Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Information Technology

    Industries

    Investment Management

    Referrals increase your chances of interviewing at ICONIQ by 2x

    Inferred from the description for this job

    Medical insurance

    Vision insurance

    401(k)

    Paid maternity leave

    Paid paternity leave

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