Experience Design Vice President Domain Services Onboarding

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As an Experience Design Vice President in the Commercial & Investment Bank Domain Services Onboarding Team, you will play a pivotal role in shaping the user experience across our products and services.

Leveraging your deep knowledge of design and research practices, you will lead strategically important initiatives and develop innovative solutions aligned with business requirements and user needs.

As a subject matter expert, you will collaborate with cross-functional teams, guide and mentor junior designers, and foster a culture of inclusivity and accessibility.

Your expertise in experience strategy and inclusive design will ensure our offerings are visually appealing, accessible, and user-friendly, enhancing the overall customer experience.

Job responsibilities

1. Develop and execute design and research strategies for complex projects, ensuring alignment with business objectives and user needs across multiple product areas.
2. Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints, leading end-to-end design initiatives within a specific domain.
3. Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers, and foster a culture of diversity and inclusion.
4. Collaborate with cross-functional teams to integrate user experience design into product development processes, ensuring seamless and customer-centric solutions.
5. Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across platforms and channels.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles.
• Proven ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions.
• Ability to develop experiences that meet or exceed initial proposals, including transformational innovation strategies and 'north star' representations to drive customer-centric decisions.
• Advanced understanding of client-side technologies, APIs, microservices, and their impact on user experience.

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience.

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and prominent clients worldwide under the J.P. Morgan and Chase brands.

Our history spans over 200 years, and we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. We offer a competitive total rewards package, including base salary, which is determined based on role, experience, skill set, and location.

Eligible roles may also receive commission-based pay and discretionary incentives, paid in cash or equity, recognizing individual achievements.

We provide comprehensive benefits, including health care, wellness centers, retirement plans, backup childcare, tuition reimbursement, mental health support, and financial coaching.

Additional details about compensation and benefits will be provided during hiring. We value diversity and inclusion and are an equal opportunity employer. We do not discriminate based on protected attributes and make reasonable accommodations for religious practices, mental health, or disabilities.

Visit our FAQs for more information about accommodations. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

Base Pay / Salary in Palo Alto, CA: $133,000.00 - $205,000.00 / year