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Topsort Inc.

Customer Success Lead LATAM New São Paulo, São Paulo, Brazil

Topsort Inc., Boston, Massachusetts, us, 02298

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We're quickly growing and super excited for you to join us! About Topsort Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic and has experienced rapid growth since its inception, driven by a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps across 40+ countries and are quickly approaching the industry’s #1 position. Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact and being part of a rocket ship from the very beginning? Let’s do the unimaginable — let’s make ads clean and cool again, with AI and modern technology. What it’s like to work at Topsort Our team values straightforward communication, embracing feedback without taking it personally, and fostering a highly collaborative environment. It’s like a sports team focused on winning, internally collaborative, and externally competitive — never the other way around. We thrive on working openly, supporting each other, and getting things done with a sense of urgency. We love making bold choices, sharing extraordinary opinions, and maintaining a fast pace. No endless meetings here — if it can be done today, we do it today. What is this role like? We’re looking for a

Head of Customer Success – Publishers

to lead and scale our partnerships with leading retailers and marketplaces in Latin America and beyond. This role combines strategic relationship management, ad tech operations, and business growth. You will collaborate closely with our product, engineering, and commercial teams to help our publisher clients succeed with their retail media businesses—whether launching sponsored listings, exploring on-site display, or scaling through the Toppie Ad Network. You’ll be the voice of the publisher, a thought partner for executives, and the operator behind successful campaign monetization. You will:

Own the full publisher lifecycle : onboarding, training, strategy, growth, and renewals. Be a trusted advisor

to retail executives and marketing teams—translating business goals into ad tech solutions. Drive monetization success : improve fill rates, grow advertiser participation, and optimize performance through data. Scale publisher operations

with automation, playbooks, and a high-performing CS team. Create thought leadership

and influence how retailers approach retail media, from on-site to ad network integrations. Report and forecast

performance, revenue opportunities, and health of publisher partnerships. What (we think) you need to be successful — but we’re open to outliers too:

10+ years of experience in Customer Success, Strategic Partnerships, or Sales in AdTech, SaaS, or Retail Media. Strong knowledge of digital advertising (DSPs, SSPs, ad servers, RTB, performance marketing, etc.) Track record of working with or at marketplaces, retailers, or media publishers. Comfortable with ambiguity, fast-paced environments, and complex technical products. Excellent communication in English and Spanish (Portuguese plus). Proven ability to lead teams, influence stakeholders, and drive measurable outcomes. Strategic thinker who also loves execution and results. What We Value At Topsort, we seek professionals who embody the following qualities to drive our mission forward:

Deep dive into details : Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions. Team first : A low need for individual recognition, always prioritizing collective results over personal credit. You thrive with ambiguity : Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation. Adaptability : Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels. Urgency : A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success. Curiosity : Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively. Do you sound like the right fit? Let's dive right in! Create a Job Alert Interested in building your career at Topsort? Get future opportunities sent straight to your email. Apply for this job

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