Bay Systems Consulting, Inc. (BSC)
Tier 0 - IT Service Desk Specialist
Bay Systems Consulting, Inc. (BSC), Pasadena, California, United States, 91122
3 days ago Be among the first 25 applicants
Bay Systems Consulting, Inc. (BSC) provided pay range
This range is provided by Bay Systems Consulting, Inc. (BSC). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$21.25/hr - $21.25/hr Tier 0 IT Helpdesk
On-site
Location: Pasadena, CA - NASA JPLICE
Responsible for providing support to end-user community on hardware, software and network related problems, questions, and use. Provides resolutions to out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. Responds to tier two and higher trouble tickets. Ensures problem ownership and promotes end-user satisfaction. Closes activities of tickets assigned. Performs other duties as assigned which may require specific physical abilities. Requires Bachelor’s Degree (in Computer Science or related field) or equivalent, and two to four years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and troubleshooting of computer systems.
Tier 0 IT Helpdesk
On-site
Pay: $21.25 per hour plus benefits
Location: Pasadena, CA - NASA JPLICE
Overview / Responsibilities
Responsible for providing support to end-user community on hardware, software and network related problems, questions, and use. Provides resolutions to out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. Responds to tier two and higher trouble tickets. Ensures problem ownership and promotes end-user satisfaction. Closes activities of tickets assigned. Performs other duties as assigned which may require specific physical abilities. Requires Bachelor’s Degree (in Computer Science or related field) or equivalent, and two to four years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and troubleshooting of computer systems.
Requirements
Provides basic application and/or hardware support to Service Desk callers. Provides basic application and/or hardware support to Service Desk callers. Such support is characterized by actions that include, at a minimum, the following: answering calls; escalating calls to the appropriate support team in the event they are unable to resolve; create and maintain an incident ticket; ensuring and verifying device functionality and service availability; provides callers with solutions at least to the level provided in the Knowledge Base (KB); provides support for more complex issues and/or subject matter expertise on application software and/or hardware and may include an escalation of the Service Desk (SD) call to other JPL IT service providers.
Education Requirements
Bachelor's Degree (in Computer Science or related field) and zero to two years of related experience may be considered in lieu of additional years of experience with a High School Diploma. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at Bay Systems Consulting, Inc. (BSC) by 2x Get notified about new Information Technology Service Desk jobs in
Pasadena, CA . IT Service Desk Supervisor $85,000 Annually
West Hollywood, CA $80,000.00-$120,000.00 4 days ago IT Service Desk Supervisor $85,000 Annually
IT Manager, End-User Support & Operations
Inglewood, CA $120,000.00-$130,000.00 3 weeks ago Hawthorne, CA $100,000.00-$125,000.00 2 days ago Brea, CA $125,000.00-$150,000.00 1 day ago Los Angeles, CA $65,000.00-$80,000.00 1 month ago Los Angeles, CA $100,000.00-$205,000.00 1 month ago Lead Insurance IT Support Specialist-Remote in Southern California
Los Angeles Metropolitan Area $68,640.00-$75,000.00 3 weeks ago La Mirada, CA $74,900.00-$93,500.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
This range is provided by Bay Systems Consulting, Inc. (BSC). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$21.25/hr - $21.25/hr Tier 0 IT Helpdesk
On-site
Location: Pasadena, CA - NASA JPLICE
Responsible for providing support to end-user community on hardware, software and network related problems, questions, and use. Provides resolutions to out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. Responds to tier two and higher trouble tickets. Ensures problem ownership and promotes end-user satisfaction. Closes activities of tickets assigned. Performs other duties as assigned which may require specific physical abilities. Requires Bachelor’s Degree (in Computer Science or related field) or equivalent, and two to four years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and troubleshooting of computer systems.
Tier 0 IT Helpdesk
On-site
Pay: $21.25 per hour plus benefits
Location: Pasadena, CA - NASA JPLICE
Overview / Responsibilities
Responsible for providing support to end-user community on hardware, software and network related problems, questions, and use. Provides resolutions to out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. Responds to tier two and higher trouble tickets. Ensures problem ownership and promotes end-user satisfaction. Closes activities of tickets assigned. Performs other duties as assigned which may require specific physical abilities. Requires Bachelor’s Degree (in Computer Science or related field) or equivalent, and two to four years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and troubleshooting of computer systems.
Requirements
Provides basic application and/or hardware support to Service Desk callers. Provides basic application and/or hardware support to Service Desk callers. Such support is characterized by actions that include, at a minimum, the following: answering calls; escalating calls to the appropriate support team in the event they are unable to resolve; create and maintain an incident ticket; ensuring and verifying device functionality and service availability; provides callers with solutions at least to the level provided in the Knowledge Base (KB); provides support for more complex issues and/or subject matter expertise on application software and/or hardware and may include an escalation of the Service Desk (SD) call to other JPL IT service providers.
Education Requirements
Bachelor's Degree (in Computer Science or related field) and zero to two years of related experience may be considered in lieu of additional years of experience with a High School Diploma. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at Bay Systems Consulting, Inc. (BSC) by 2x Get notified about new Information Technology Service Desk jobs in
Pasadena, CA . IT Service Desk Supervisor $85,000 Annually
West Hollywood, CA $80,000.00-$120,000.00 4 days ago IT Service Desk Supervisor $85,000 Annually
IT Manager, End-User Support & Operations
Inglewood, CA $120,000.00-$130,000.00 3 weeks ago Hawthorne, CA $100,000.00-$125,000.00 2 days ago Brea, CA $125,000.00-$150,000.00 1 day ago Los Angeles, CA $65,000.00-$80,000.00 1 month ago Los Angeles, CA $100,000.00-$205,000.00 1 month ago Lead Insurance IT Support Specialist-Remote in Southern California
Los Angeles Metropolitan Area $68,640.00-$75,000.00 3 weeks ago La Mirada, CA $74,900.00-$93,500.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr