Think Academy International
Learning Consultant (FB + WhatsApp) New San Jose, CA
Think Academy International, San Jose, California, United States, 95199
Job Opportunity: Learning Consultant (Facebook & WhatsApp)
Location:
Remote Job type: Full-Time Hourly (40hrs/week) Intended Start Date: ASAP Pay:
$18-$22/hr Who We Are: Think Academy US ( www.TheThinkAcademy.com ), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local childrens ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Your Role: As our brand rapidly expands across North America weve gained significant traction on platforms like Facebook and WhatsApp. To better support prospective families, were looking for a
Learning Consultant
to engage with parents via Facebook and WhatsApp, provide high-quality consultation, and guide them towards booking a free academic evaluation. This role plays a key part in our lead qualification and conversion funnel. As a Learning Consultant, your responsibilities are to: Communicate with parents through WhatsApp and Messenger to answer questions, explain our curriculum, and guide them toward an
evaluation session
based on their child's needs. Respond promptly to inbound leads, assess intent level, and qualify users for follow-up by our enrollment team. Re-engage inactive or undecided users to boost interest and product awareness. Collect user feedback, monitor conversation quality and lead performance daily, and provide actionable insights to improve scripts, segmentation, and messaging. Stay informed about our course offerings and apply that knowledge to recommend appropriate programs for each family. Collaborate closely with marketing and conversion teams to continuously improve the lead journey and tagging structure. Working Schedule: 8-hour shifts, 5 days per week Weekend availability required for at least one day Example Shift ( subject to adjustment) : 1:00pm-9:00pm PST 10:00pm-6:00pm PST *Final schedule to be determined based on team needs and availability Qualifications: Bachelors degree or above, with strong communication and logical reasoning skills. Fluency in English and Mandarin is required . Prior experience in education, online customer service, or course sale is a strong advantage. Familiarity with WhatsApp and Facebook Messenger communication styles; able to drive conversations beyond scripted replies. Strong ability to identify user needs, match products accordingly, and adapt communication strategies on the fly. Data-driven mindset: able to track, evaluate, and improve your own lead quality and conversion effectiveness. Self-motivated, organized, and comfortable working remotely with a cross-timezone team. $18-22/hour Performance-based bonus Comprehensive training and onboarding support Growth opportunities within a global, mission-driven education team Flexible working hours and remote work arrangement Think Academy's Commitment to DEI Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity, Equity, and Inclusion (DEI) are fundamental values at Think Academy. We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation. Our commitment to DEI extends to all aspects of employment, including hiring, advancement, and development opportunities At Think Academy, we strive to create a workplace where everyone feels valued and included. We are dedicated to providing equal opportunities for employment and advancement, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or any other protected status. If you require accommodations to participate in the job application process, please let us know once you have received an update about your application moving forward with the company. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process. Create a Job Alert Interested in building your career at Think Academy US? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you legally authorized to work in the U.S.? * Select... Do you have experience in educational sales as a learning consultant, academic advisor, etc.? * Select... Are you fluent (speaking, reading, and writing) in Mandarin? * Select... Privacy Notice for California Candidates * Select... Think Academy International Education Inc. and its affiliates (hereinafter as Think Academy, Us, our, We) takes your privacy seriously, and we are committed to handling personal data in compliance with applicable law. We use various security technologies and procedures to protect your personal information from unauthorized access. This privacy notice explains what personal data Think Academy collects, how we use the information, to whom we share the data with, and the rights you have for the collected data. You may find other details regarding our privacy policy in the employee handbook. This notice applies to the collecting and using of your personal information as an employee, candidate or as a contractor. It does not apply to your use of Think Academy product or service as a consumer. Collection and Use of Your Personal Information The categories of information we collect and the usage for such data are outlined below: Name and Identification Information: Your first and last name, your phone number, address and personal email address. The information is used to verify your information and to reach out to you for career opportunity details, and for other legitimate business purposes. Background Information: your previous employment history, academic and professional qualification, and with your written approval, we may verify such information and conduct criminal background check through our third-party vendors. The information is collected to verify your background information to the extent permitted by law, and to provide Think Academy career opportunities and for other legitimate business purposes. Immigration and other related information. The information is used to verify your employment eligibility. Information needed to understand and assess accommodation requests regarding potential disabilities or other health conditions; and other information you provided to us. The information is collected to provide necessary accommodations How We Collect Your Information Information You Provide
The information we collect is usually volunteered or provided by you. For example, the information provided during your job application and/or insurance enrollment process and the information you disclosed during your work with. Information Collected from Third Party.
We may collect information through job posting platforms such as Indeed, LinkedIn, CareerBuilder, Glassdoor and our third-party recruiters. We may also collect your personal information through social media accounts, such as your Facebook and WeChat Change of Usage We will use your personal information for the purposes stated in this notice or such purposes as may be reasonably compatible with the original purpose for which it was collected. If we materially change the usage of your personal information, well provide you with a written notice regarding such changes. Share of Your Personal Information Think Academy may share your personal information with our third-party partners to carry out the purposes stated in this notice. Your information may also be disclosed to government authorities, law enforcement, or courts pursuant to a lawfully issued court order, subpoena, or similar request. We may share your personal information with our subsidiaries or affiliates. We may share your data with a third party pursuant to a merger, acquisition, consolidation, reorganization, or sale of assets or in the event of bankruptcy or dissolution. We may share your information with professional advisors such as accountants, auditors, lawyers, bankers, insurers or other professionals in the course of their provision of services to us. This Notice does not address, and we are not responsible for, the practices of any third parties, which have their own rules for how they collect and use your personal information. Our links to third party websites or services are not endorsements. Not Intended to be Employment Contract This notice is not intended to create any contract for employment, for any benefit, or for specific treatment. Nothing in this notice should be interpreted to hinge Think Academy's ability to process employees personal information for law compliance purposes or for investigating alleged misconduct or violations of company policy or law. Changes to this Privacy Notice Think Academy reserves the right to update this privacy notice from time to time. If we materially change the usage of the collected information, well notify you of such change using reasonable efforts. Contact Us If you have any questions or requests regarding the personal information we collected, please contact us at privacy@thethinkacademy.com or send your request to: ATTN: Think Academy Privacy #J-18808-Ljbffr
Remote Job type: Full-Time Hourly (40hrs/week) Intended Start Date: ASAP Pay:
$18-$22/hr Who We Are: Think Academy US ( www.TheThinkAcademy.com ), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local childrens ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Your Role: As our brand rapidly expands across North America weve gained significant traction on platforms like Facebook and WhatsApp. To better support prospective families, were looking for a
Learning Consultant
to engage with parents via Facebook and WhatsApp, provide high-quality consultation, and guide them towards booking a free academic evaluation. This role plays a key part in our lead qualification and conversion funnel. As a Learning Consultant, your responsibilities are to: Communicate with parents through WhatsApp and Messenger to answer questions, explain our curriculum, and guide them toward an
evaluation session
based on their child's needs. Respond promptly to inbound leads, assess intent level, and qualify users for follow-up by our enrollment team. Re-engage inactive or undecided users to boost interest and product awareness. Collect user feedback, monitor conversation quality and lead performance daily, and provide actionable insights to improve scripts, segmentation, and messaging. Stay informed about our course offerings and apply that knowledge to recommend appropriate programs for each family. Collaborate closely with marketing and conversion teams to continuously improve the lead journey and tagging structure. Working Schedule: 8-hour shifts, 5 days per week Weekend availability required for at least one day Example Shift ( subject to adjustment) : 1:00pm-9:00pm PST 10:00pm-6:00pm PST *Final schedule to be determined based on team needs and availability Qualifications: Bachelors degree or above, with strong communication and logical reasoning skills. Fluency in English and Mandarin is required . Prior experience in education, online customer service, or course sale is a strong advantage. Familiarity with WhatsApp and Facebook Messenger communication styles; able to drive conversations beyond scripted replies. Strong ability to identify user needs, match products accordingly, and adapt communication strategies on the fly. Data-driven mindset: able to track, evaluate, and improve your own lead quality and conversion effectiveness. Self-motivated, organized, and comfortable working remotely with a cross-timezone team. $18-22/hour Performance-based bonus Comprehensive training and onboarding support Growth opportunities within a global, mission-driven education team Flexible working hours and remote work arrangement Think Academy's Commitment to DEI Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity, Equity, and Inclusion (DEI) are fundamental values at Think Academy. We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation. Our commitment to DEI extends to all aspects of employment, including hiring, advancement, and development opportunities At Think Academy, we strive to create a workplace where everyone feels valued and included. We are dedicated to providing equal opportunities for employment and advancement, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or any other protected status. If you require accommodations to participate in the job application process, please let us know once you have received an update about your application moving forward with the company. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process. Create a Job Alert Interested in building your career at Think Academy US? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you legally authorized to work in the U.S.? * Select... Do you have experience in educational sales as a learning consultant, academic advisor, etc.? * Select... Are you fluent (speaking, reading, and writing) in Mandarin? * Select... Privacy Notice for California Candidates * Select... Think Academy International Education Inc. and its affiliates (hereinafter as Think Academy, Us, our, We) takes your privacy seriously, and we are committed to handling personal data in compliance with applicable law. We use various security technologies and procedures to protect your personal information from unauthorized access. This privacy notice explains what personal data Think Academy collects, how we use the information, to whom we share the data with, and the rights you have for the collected data. You may find other details regarding our privacy policy in the employee handbook. This notice applies to the collecting and using of your personal information as an employee, candidate or as a contractor. It does not apply to your use of Think Academy product or service as a consumer. Collection and Use of Your Personal Information The categories of information we collect and the usage for such data are outlined below: Name and Identification Information: Your first and last name, your phone number, address and personal email address. The information is used to verify your information and to reach out to you for career opportunity details, and for other legitimate business purposes. Background Information: your previous employment history, academic and professional qualification, and with your written approval, we may verify such information and conduct criminal background check through our third-party vendors. The information is collected to verify your background information to the extent permitted by law, and to provide Think Academy career opportunities and for other legitimate business purposes. Immigration and other related information. The information is used to verify your employment eligibility. Information needed to understand and assess accommodation requests regarding potential disabilities or other health conditions; and other information you provided to us. The information is collected to provide necessary accommodations How We Collect Your Information Information You Provide
The information we collect is usually volunteered or provided by you. For example, the information provided during your job application and/or insurance enrollment process and the information you disclosed during your work with. Information Collected from Third Party.
We may collect information through job posting platforms such as Indeed, LinkedIn, CareerBuilder, Glassdoor and our third-party recruiters. We may also collect your personal information through social media accounts, such as your Facebook and WeChat Change of Usage We will use your personal information for the purposes stated in this notice or such purposes as may be reasonably compatible with the original purpose for which it was collected. If we materially change the usage of your personal information, well provide you with a written notice regarding such changes. Share of Your Personal Information Think Academy may share your personal information with our third-party partners to carry out the purposes stated in this notice. Your information may also be disclosed to government authorities, law enforcement, or courts pursuant to a lawfully issued court order, subpoena, or similar request. We may share your personal information with our subsidiaries or affiliates. We may share your data with a third party pursuant to a merger, acquisition, consolidation, reorganization, or sale of assets or in the event of bankruptcy or dissolution. We may share your information with professional advisors such as accountants, auditors, lawyers, bankers, insurers or other professionals in the course of their provision of services to us. This Notice does not address, and we are not responsible for, the practices of any third parties, which have their own rules for how they collect and use your personal information. Our links to third party websites or services are not endorsements. Not Intended to be Employment Contract This notice is not intended to create any contract for employment, for any benefit, or for specific treatment. Nothing in this notice should be interpreted to hinge Think Academy's ability to process employees personal information for law compliance purposes or for investigating alleged misconduct or violations of company policy or law. Changes to this Privacy Notice Think Academy reserves the right to update this privacy notice from time to time. If we materially change the usage of the collected information, well notify you of such change using reasonable efforts. Contact Us If you have any questions or requests regarding the personal information we collected, please contact us at privacy@thethinkacademy.com or send your request to: ATTN: Think Academy Privacy #J-18808-Ljbffr