The Boston Consulting Group GmbH
Solution Analyst, Retail Catalyst, United States - X Delivery
The Boston Consulting Group GmbH, Chicago, Illinois, United States, 60290
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
We Are BCG X We’re a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the world’s most complex problems. Leveraging BCG’s global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. Together, we strive to create solutions that will positively impact the lives of millions.
What You'll Do The Solution Analyst on the BCG X Retail Catalyst team will play a critical role in delivering, implementing, and supporting BCG's client-facing retail software solutions. He or she will independently build retail data models, and deliver superior value and sustained impact, accelerating clients’ speed to insights. The work also includes running client deployments, including tool configuration, development, and deployment support as a data analytics expert working in continuous collaboration with BCG practice areas, clients, and consulting teams. Finally, this role will shape our strategic delivery and product approach together with senior business leaders in our Retail sector and our BCG X unit. Key activities will include gathering requirements from internal and external clients, advising them on the app's best practice usage, and recommending improvements to optimize the business value delivered by the application. The Solution Analyst will also coordinate the sourcing and preparation of data, manage client infosec processes, oversee deployment by setting up and configuring the application according to the requirements, and train the client's end users. The role will interact directly with both BCG case team members and clients and must understand and be able to navigate the clients' data and requirements. He or she should be able to quickly learn and deliver on the data (science) logic used for our Retail Catalyst offer, understand the retail industry / client context, and learn analytical approaches used to turn data into business insights. The ideal candidate should be an excellent data engineer, and at the same time possess above average communication and coordination skills. YOU'RE GOOD AT Own
ing
client delivery, driv
ing
adoption, ensur
ing
our clients realize value from our solutions Act
ing
as the main point of contact throughout the delivery program M
anag
ing
complex client situations and
ideating /
lead
ing
issue resolution Work
ing
together with BCG team
s
and
r
etailer
clients
to understand
data and business
processes, business requirements, and data structure
/
challenges Respond
ing
to
2
nd
/
3
rd
level
c
lient
inquiries and requests: Troubleshooting, system configurations, service issues Demonstrat
ing
a proactive, solution-based approach
to
enhanc
e
client relation
ships
(
in meetings
, calls, emails,
slack, etc.) Building, owning,
and
driving
the
overall
implementation plan
together
with c
lient
counterpart
s
, including setting and managing c
lient
expectations Identif
ying
required changes in client's
ways of working
and support
ing
process change management Understand
ing
the
client's data situation
and
develop
ing
a
blueprint for future state data management Perform
ing
analysis of client data to
determine
parameter requirements for app setup, including ETL and processing of data, as needed Work
ing closely
with Data Engineering, DevOps, and Product teams to implement
client
requirements Technical
Delivery,
ETL
Implementation, Training, and Support Lead
ing
and o
versee
ing
complex
deployment
s
of
platforms and
software
;
configu
ring
apps
to client's needs Guiding
BCG case teams, client business users
,
and IT team to enable them to roll out,
operate
, monitor, and
maintain
the application Collaborat
ing
with
BCG X Delivery
Retail Catalyst technical teams, application software vendors
,
and other resources to diagnose and resolve
the
application's technical and/or non-technical problems, bugs, performance, and other issues Collaborat
ing
with
peers
to construct
appropriate training
and support plans for the continuation of the customer’s users and deliverables after the implementation goes into production Developing
application user guides and other application
-
related materials Document
ing
, track
ing
, and monitor
ing
application's bugs, problems, and issues to ensure
timely
resolution Perform
ing
quality control tests and keep
ing
logs of problems, issues, changes, and future enhancements Track
ing
project progress against agreed KPIs and any contractual obligations Provid
ing
product feedback to development teams
What You'll Bring Deep
expertise
in all things data and analytics: Data sourcing, wrangling, troubleshooting,
visualization, etc. Experience in deploying data / software (B2B) applications, end-user support, or related activities Ideally
experience in brick-and-mortar
and e
-
commerce
r
etail organizations (
e.g.
merchandi
s
ing,
pricing, analytics, etc.) D
egree with strong academic achievements in business management, engineering, mathematics
,
or similar Ideally c
lient-facing
experience in a SaaS environment or
tech
industry Knowledge in the following fields, technologies, and tools: Strong s
kills in interpreting
/
engineering
data and generating business insights from data
using SQL P
roficien
cy
in data
transformation and
management tools such as Alteryx,
DataIKU
, etc. Must be proficient in handling complex datasets and Excel dashboards (pivot tables, writing formulas, managing data sets, etc.) Advanced knowledge of Data visualization tools and techniques using Tableau and
PowerBI
etc. Working knowledge
of Python MS Excel MS PowerPoint KEY COMPETENCIES Customer and business focus A passion for customer success and support is essential Interest in
t
echnology and being able to learn quickly
regarding
tech-heavy topics and tools Able to adjust approach to effectively interact with customers at all organizational and technical levels Focus on excellent customer service and user needs; willingness to go
above and beyond
to deliver results Able to confidently make decisions and escalate issues and decisions when appropriate Flexibility and openness to ask for help when needed Communication, interpersonal
,
and teaming skills Excellent interpersonal and communication skills Fluent written and spoken English A
ble to adapt communication style to multiple stakeholders and cultures as part of a global team and support product communications (demo, in PowerPoint and directly in proposal pitches
etc
) Able and willing to give and receive honest, balanced feedback Problem
-
solving, analytical skills
,
and decision making Bright, ambitious, solution-oriented self-starter Able to effectively handle difficult and stressful situations with poise,
tact
and patience, while
demonstrating
a sense of urgency Able to
anticipate
,
identify
, and solve critical problems Flexible, self-motivated, proactive out-of-the-box
,
and critical thinker Work management, organization
,
and planning Excellent organizational skills with strong attention to detail; efficient time management; able to prioritize work effectively Independently and proactively communicates issues, priorities, and objectives Able to thrive in a dynamic, fast-paced, demanding environment Values and ethics Demonstrates competence and character that inspires trust Ability to respect all BCG and client information as personal and confidential Work environment Able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business in keeping with BCG’s values and culture The ideal candidate must understand that client demands
aren't
always between 9-5
pm and be available
/
flexible where necessary Experience working successfully within a complex matrix
-
structured organization Able to understand and manage complex reporting relationships and incorporate multiple labor laws and cultures
Who You'll Work With You will be working with clients, the BCG X Retail Catalyst delivery team peers and managers, product managers, BCG case teams, Retail clients, practice area stakeholders, and BCG leadership.
Additional info The first-year base compensation for this role is $96,900. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members. That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. #BCGXJob
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer.
Click here
for more information on E-Verify.
#J-18808-Ljbffr
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
We Are BCG X We’re a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the world’s most complex problems. Leveraging BCG’s global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. Together, we strive to create solutions that will positively impact the lives of millions.
What You'll Do The Solution Analyst on the BCG X Retail Catalyst team will play a critical role in delivering, implementing, and supporting BCG's client-facing retail software solutions. He or she will independently build retail data models, and deliver superior value and sustained impact, accelerating clients’ speed to insights. The work also includes running client deployments, including tool configuration, development, and deployment support as a data analytics expert working in continuous collaboration with BCG practice areas, clients, and consulting teams. Finally, this role will shape our strategic delivery and product approach together with senior business leaders in our Retail sector and our BCG X unit. Key activities will include gathering requirements from internal and external clients, advising them on the app's best practice usage, and recommending improvements to optimize the business value delivered by the application. The Solution Analyst will also coordinate the sourcing and preparation of data, manage client infosec processes, oversee deployment by setting up and configuring the application according to the requirements, and train the client's end users. The role will interact directly with both BCG case team members and clients and must understand and be able to navigate the clients' data and requirements. He or she should be able to quickly learn and deliver on the data (science) logic used for our Retail Catalyst offer, understand the retail industry / client context, and learn analytical approaches used to turn data into business insights. The ideal candidate should be an excellent data engineer, and at the same time possess above average communication and coordination skills. YOU'RE GOOD AT Own
ing
client delivery, driv
ing
adoption, ensur
ing
our clients realize value from our solutions Act
ing
as the main point of contact throughout the delivery program M
anag
ing
complex client situations and
ideating /
lead
ing
issue resolution Work
ing
together with BCG team
s
and
r
etailer
clients
to understand
data and business
processes, business requirements, and data structure
/
challenges Respond
ing
to
2
nd
/
3
rd
level
c
lient
inquiries and requests: Troubleshooting, system configurations, service issues Demonstrat
ing
a proactive, solution-based approach
to
enhanc
e
client relation
ships
(
in meetings
, calls, emails,
slack, etc.) Building, owning,
and
driving
the
overall
implementation plan
together
with c
lient
counterpart
s
, including setting and managing c
lient
expectations Identif
ying
required changes in client's
ways of working
and support
ing
process change management Understand
ing
the
client's data situation
and
develop
ing
a
blueprint for future state data management Perform
ing
analysis of client data to
determine
parameter requirements for app setup, including ETL and processing of data, as needed Work
ing closely
with Data Engineering, DevOps, and Product teams to implement
client
requirements Technical
Delivery,
ETL
Implementation, Training, and Support Lead
ing
and o
versee
ing
complex
deployment
s
of
platforms and
software
;
configu
ring
apps
to client's needs Guiding
BCG case teams, client business users
,
and IT team to enable them to roll out,
operate
, monitor, and
maintain
the application Collaborat
ing
with
BCG X Delivery
Retail Catalyst technical teams, application software vendors
,
and other resources to diagnose and resolve
the
application's technical and/or non-technical problems, bugs, performance, and other issues Collaborat
ing
with
peers
to construct
appropriate training
and support plans for the continuation of the customer’s users and deliverables after the implementation goes into production Developing
application user guides and other application
-
related materials Document
ing
, track
ing
, and monitor
ing
application's bugs, problems, and issues to ensure
timely
resolution Perform
ing
quality control tests and keep
ing
logs of problems, issues, changes, and future enhancements Track
ing
project progress against agreed KPIs and any contractual obligations Provid
ing
product feedback to development teams
What You'll Bring Deep
expertise
in all things data and analytics: Data sourcing, wrangling, troubleshooting,
visualization, etc. Experience in deploying data / software (B2B) applications, end-user support, or related activities Ideally
experience in brick-and-mortar
and e
-
commerce
r
etail organizations (
e.g.
merchandi
s
ing,
pricing, analytics, etc.) D
egree with strong academic achievements in business management, engineering, mathematics
,
or similar Ideally c
lient-facing
experience in a SaaS environment or
tech
industry Knowledge in the following fields, technologies, and tools: Strong s
kills in interpreting
/
engineering
data and generating business insights from data
using SQL P
roficien
cy
in data
transformation and
management tools such as Alteryx,
DataIKU
, etc. Must be proficient in handling complex datasets and Excel dashboards (pivot tables, writing formulas, managing data sets, etc.) Advanced knowledge of Data visualization tools and techniques using Tableau and
PowerBI
etc. Working knowledge
of Python MS Excel MS PowerPoint KEY COMPETENCIES Customer and business focus A passion for customer success and support is essential Interest in
t
echnology and being able to learn quickly
regarding
tech-heavy topics and tools Able to adjust approach to effectively interact with customers at all organizational and technical levels Focus on excellent customer service and user needs; willingness to go
above and beyond
to deliver results Able to confidently make decisions and escalate issues and decisions when appropriate Flexibility and openness to ask for help when needed Communication, interpersonal
,
and teaming skills Excellent interpersonal and communication skills Fluent written and spoken English A
ble to adapt communication style to multiple stakeholders and cultures as part of a global team and support product communications (demo, in PowerPoint and directly in proposal pitches
etc
) Able and willing to give and receive honest, balanced feedback Problem
-
solving, analytical skills
,
and decision making Bright, ambitious, solution-oriented self-starter Able to effectively handle difficult and stressful situations with poise,
tact
and patience, while
demonstrating
a sense of urgency Able to
anticipate
,
identify
, and solve critical problems Flexible, self-motivated, proactive out-of-the-box
,
and critical thinker Work management, organization
,
and planning Excellent organizational skills with strong attention to detail; efficient time management; able to prioritize work effectively Independently and proactively communicates issues, priorities, and objectives Able to thrive in a dynamic, fast-paced, demanding environment Values and ethics Demonstrates competence and character that inspires trust Ability to respect all BCG and client information as personal and confidential Work environment Able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business in keeping with BCG’s values and culture The ideal candidate must understand that client demands
aren't
always between 9-5
pm and be available
/
flexible where necessary Experience working successfully within a complex matrix
-
structured organization Able to understand and manage complex reporting relationships and incorporate multiple labor laws and cultures
Who You'll Work With You will be working with clients, the BCG X Retail Catalyst delivery team peers and managers, product managers, BCG case teams, Retail clients, practice area stakeholders, and BCG leadership.
Additional info The first-year base compensation for this role is $96,900. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members. That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. #BCGXJob
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer.
Click here
for more information on E-Verify.
#J-18808-Ljbffr