Quantum Corporation
Location: This position is located at our Dublin, OH campus with hybrid flexibility or may work remotely anywhere in the United States of America.
Who we are
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors.
We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement .
About the role
We are seeking an experienced and dynamic Sr. Director Change Management , to lead our efforts in effectively guiding Quantum Health’s unique Member & Clinical Engagement Operations through meaningful transformation, while fostering a highly engaged and informed employee base. This critical role will be instrumental in cultivating a transparent and collaborative internal culture, unique to Quantum Health, while ensuring the successful adoption of strategic initiatives.
What you’ll do
Change Management (60%)
Strategy & Framework Development : Design, develop, and implement a comprehensive change management strategy and framework, encompassing methodologies, tools, and best practices.
Program Leadership : Lead change management efforts for key organizational initiatives, including technology & transformation workstreams, process improvements, and cultural shifts.
Stakeholder Engagement : Partner closely with executive leadership, transformation program sponsors, HR, Technology, and other key stakeholders to align on change objectives , identify impacts, and develop tailored change strategies.
Impact Assessment & Planning : Conduct change impact assessments, identify potential resistance points, and develop mitigation strategies to support successful transitions.
Communication & Training Strategy : Develop and execute robust communication and training plans to prepare employees for changes, build understanding, and drive adoption. This includes partnering to identify training needs & ensure timely content delivery.
Measurement & Evaluation : Establish metrics and KPIs to measure the effectiveness of change initiatives, track progress, and refine strategies based on data and feedback.
C hange Network Development : Build and nurture a network of change champions and agents across the organization to facilitate adoption and embed change capabilities.
Consultation & Coaching : Provide expert guidance, coaching, and support to leaders and teams on change management principles and best practices.
Operations Communications (40%) Strategy & Execution : Develop and execute a proactive and engaging communications strategy that aligns with business objectives and fosters a positive employee experience, across Quantum’s Clinical & Member Engagement Operations. Content Development : Lead the team in crafting engaging and informative content, that drives positive company culture through values-aligned messaging, across various channels (intranet, email, town halls, video, presentations, etc.). Executive Communications Support : Partner with senior leaders to craft impactful messages, prepare for speaking engagements, and ensure consistent messaging across the operation. Channel Management : Optimize existing communication channels and explore new platforms to maximize reach and impact. Feedback Mechanisms : Establish mechanisms for gathering employee feedback on communications and continuously improve effectiveness. All other duties as assigned. What you’ll bring Education : Bachelor's degree in Communications , Human Resources, Business Administration, Organizational Development, or a related field or equivalent related experience 10+ years of progressive experience in change management & internal communications, with at least 3-5 years in leadership or director-level role. Proven track record of successfully leading complex organizational change initiatives from inception to adoption, leveraging change management methodologies ( Prosci ADKAR, Kotter’s 8-step Process) Exceptional written and verbal communication skills, with the ability to articulate complex concepts clearly and persuasively to diverse audiences. Experience in developing and delivering engaging presentations and workshops. Strong strategic thinking and problem-solving abilities; data-driven approach to decision-making. Demonstrated ability to influence and collaborate effectively with stakeholders at all levels, including senior executives. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously. A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us. Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently. Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily. --
What’s in it for you
Compensation:
Competitive base and incentive compensation Coverage:
Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. Retirement:
401(k) plan with up to 4% employer match and full vesting on day one. Balance:
Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. Development:
Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. Culture:
Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision. Environment:
A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! What you should know Internal Associates:
Already a Healthcare Warrior? Apply internally through Jobvite. Process:
Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check. Diversity, Equity and Inclusion:
Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer . Tobacco-Free Campus:
To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. Compensation Ranges:
Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position. Sponsorship:
Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. Agencies:
Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party. Reasonable Accommodation:
Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request. Recruiting Scams:
Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General .
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Operations Communications (40%) Strategy & Execution : Develop and execute a proactive and engaging communications strategy that aligns with business objectives and fosters a positive employee experience, across Quantum’s Clinical & Member Engagement Operations. Content Development : Lead the team in crafting engaging and informative content, that drives positive company culture through values-aligned messaging, across various channels (intranet, email, town halls, video, presentations, etc.). Executive Communications Support : Partner with senior leaders to craft impactful messages, prepare for speaking engagements, and ensure consistent messaging across the operation. Channel Management : Optimize existing communication channels and explore new platforms to maximize reach and impact. Feedback Mechanisms : Establish mechanisms for gathering employee feedback on communications and continuously improve effectiveness. All other duties as assigned. What you’ll bring Education : Bachelor's degree in Communications , Human Resources, Business Administration, Organizational Development, or a related field or equivalent related experience 10+ years of progressive experience in change management & internal communications, with at least 3-5 years in leadership or director-level role. Proven track record of successfully leading complex organizational change initiatives from inception to adoption, leveraging change management methodologies ( Prosci ADKAR, Kotter’s 8-step Process) Exceptional written and verbal communication skills, with the ability to articulate complex concepts clearly and persuasively to diverse audiences. Experience in developing and delivering engaging presentations and workshops. Strong strategic thinking and problem-solving abilities; data-driven approach to decision-making. Demonstrated ability to influence and collaborate effectively with stakeholders at all levels, including senior executives. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously. A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us. Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently. Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily. --
What’s in it for you
Compensation:
Competitive base and incentive compensation Coverage:
Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. Retirement:
401(k) plan with up to 4% employer match and full vesting on day one. Balance:
Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. Development:
Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. Culture:
Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision. Environment:
A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! What you should know Internal Associates:
Already a Healthcare Warrior? Apply internally through Jobvite. Process:
Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check. Diversity, Equity and Inclusion:
Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer . Tobacco-Free Campus:
To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. Compensation Ranges:
Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position. Sponsorship:
Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. Agencies:
Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party. Reasonable Accommodation:
Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request. Recruiting Scams:
Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General .
#J-18808-Ljbffr