Southwest Service Administrators Inc
Technical Support Clerk
Southwest Service Administrators Inc, Phoenix, Arizona, United States, 85003
Job Details
Job Location Phoenix, AZ - Phoenix, AZ
Position Type Full-Time
Salary Range $19.00 - $24.00 Hourly
Description
The Technical Support Clerk is responsible for providing first level support for all IT support requests. This includes hardware and software troubleshooting as well as recording, tracking and following up on the status of each IT support ticket.
Responsibilities
Technical Support & Troubleshooting Respond to telephone calls, emails and personnel requests for technical support. Document, track and monitor the problem to ensure a timely resolution. Assist with building, maintaining, troubleshooting, inventory and repairing of computer systems, hardware, software, peripheral devices and other office equipment as necessary. Assist with organizing and maintaining tech room and assembly area. Help keep technical documentation up to date. Remediate vulnerabilities found by a vulnerability scanner by updating, patching, or re-configuring systems. Assist with support of ftp, fax, email and phone system hardware and software. Teamwork
Work cooperatively with other team members. Actively participate in team meetings and training activities. Perform additional responsibilities as periodically assigned. Qualifications
Education/Certification:
(Minimum) High School Diploma/GED or equivalent experience. Skills/Abilities:
Knowledge of building, troubleshooting, and maintaining technical hardware, including computers/components, printers, copiers, and other related hardware. Ability to read and comprehend complex technical instructions and technical manuals, as well as communicate and correspond on technical issues. Ability to perform with a high degree of accuracy. Exceptional time management and organizational skills with attention to details. Ability to communicate professionally with different types of personalities by phone or in person. Must be able to work Monday-Friday, with occasional overtime on short notice (including weekends). Employee Benefits Program
COMPANY PROVIDES:
MEDICAL, DENTAL , VISION SHORT-TERM DISABILITY Full coverage benefits for a low weekly premium of $5 (Employee Only), $15 (for Child(ren) and $20 per week for full family or Employee/Spouse. COMPANY PAID supplemental dental coverage of $1,000 per year for Employee . COMPANY PAID LONG TERM Disability & Life/AD&D coverage. 401K Plan including company match up to 5%. COMPANY PAID additional pension plan entirely funded by the company. EXCEPTIONAL TIME OFF package including Paid Personal Leave (PPL) and Vacation with annual BUY BACK options!!!! Annual, automatic pay increases.
Southwest Service Administrators provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence compensation and training. Southwest Service Administrators expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age physical and mental disability, or genetic characteristic.
Job Location Phoenix, AZ - Phoenix, AZ
Position Type Full-Time
Salary Range $19.00 - $24.00 Hourly
Description
The Technical Support Clerk is responsible for providing first level support for all IT support requests. This includes hardware and software troubleshooting as well as recording, tracking and following up on the status of each IT support ticket.
Responsibilities
Technical Support & Troubleshooting Respond to telephone calls, emails and personnel requests for technical support. Document, track and monitor the problem to ensure a timely resolution. Assist with building, maintaining, troubleshooting, inventory and repairing of computer systems, hardware, software, peripheral devices and other office equipment as necessary. Assist with organizing and maintaining tech room and assembly area. Help keep technical documentation up to date. Remediate vulnerabilities found by a vulnerability scanner by updating, patching, or re-configuring systems. Assist with support of ftp, fax, email and phone system hardware and software. Teamwork
Work cooperatively with other team members. Actively participate in team meetings and training activities. Perform additional responsibilities as periodically assigned. Qualifications
Education/Certification:
(Minimum) High School Diploma/GED or equivalent experience. Skills/Abilities:
Knowledge of building, troubleshooting, and maintaining technical hardware, including computers/components, printers, copiers, and other related hardware. Ability to read and comprehend complex technical instructions and technical manuals, as well as communicate and correspond on technical issues. Ability to perform with a high degree of accuracy. Exceptional time management and organizational skills with attention to details. Ability to communicate professionally with different types of personalities by phone or in person. Must be able to work Monday-Friday, with occasional overtime on short notice (including weekends). Employee Benefits Program
COMPANY PROVIDES:
MEDICAL, DENTAL , VISION SHORT-TERM DISABILITY Full coverage benefits for a low weekly premium of $5 (Employee Only), $15 (for Child(ren) and $20 per week for full family or Employee/Spouse. COMPANY PAID supplemental dental coverage of $1,000 per year for Employee . COMPANY PAID LONG TERM Disability & Life/AD&D coverage. 401K Plan including company match up to 5%. COMPANY PAID additional pension plan entirely funded by the company. EXCEPTIONAL TIME OFF package including Paid Personal Leave (PPL) and Vacation with annual BUY BACK options!!!! Annual, automatic pay increases.
Southwest Service Administrators provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence compensation and training. Southwest Service Administrators expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age physical and mental disability, or genetic characteristic.