RIT Solutions, Inc.
Part-Time Systems Security Administrator
RIT Solutions, Inc., Washington, District of Columbia, us, 20022
Overview:
We are seeking a proactive and well-rounded
Systems Security Admin
to join our IT support team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving across all levels of support tickets, and brings strong experience in Microsoft 365 administration. The ideal candidate will be comfortable jumping between high-level technical tasks and basic support issues without hesitation.
Key Responsibilities:
Provide Tier 1, Tier 2 and Tier 3 technical support to end users across the organization dminister and support the Microsoft 365 environment, including:
Powershell scripting for user and delegate access management zure AD and Intune configuration and troubleshooting
Perform basic troubleshooting and configuration changes on Fortinet firewalls and access points:
DNS troubleshooting, port enablement, connectivity issues
Manage and respond to service tickets using ManageEngine:
Handle Tier 1 tickets without ego or hesitation Escalate or resolve complex Tier 2/3 tickets as needed
Maintain thorough documentation of incidents, resolutions, and changes Collaborate with other IT team members on projects and daily operations
Requirements:
Strong hands-on experience with Microsoft 365, PowerShell, Azure AD, and Intune Familiarity with Fortinet firewalls and wireless access points Experience using ManageEngine or similar ticketing/monitoring systems Strong troubleshooting skills with a customer-first mindset Excellent communication and documentation skills Willingness to take ownership of issues at any tier level
Systems Security Admin
to join our IT support team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving across all levels of support tickets, and brings strong experience in Microsoft 365 administration. The ideal candidate will be comfortable jumping between high-level technical tasks and basic support issues without hesitation.
Key Responsibilities:
Provide Tier 1, Tier 2 and Tier 3 technical support to end users across the organization dminister and support the Microsoft 365 environment, including:
Powershell scripting for user and delegate access management zure AD and Intune configuration and troubleshooting
Perform basic troubleshooting and configuration changes on Fortinet firewalls and access points:
DNS troubleshooting, port enablement, connectivity issues
Manage and respond to service tickets using ManageEngine:
Handle Tier 1 tickets without ego or hesitation Escalate or resolve complex Tier 2/3 tickets as needed
Maintain thorough documentation of incidents, resolutions, and changes Collaborate with other IT team members on projects and daily operations
Requirements:
Strong hands-on experience with Microsoft 365, PowerShell, Azure AD, and Intune Familiarity with Fortinet firewalls and wireless access points Experience using ManageEngine or similar ticketing/monitoring systems Strong troubleshooting skills with a customer-first mindset Excellent communication and documentation skills Willingness to take ownership of issues at any tier level