Public Risk Innovation Solutions and Management
Software Implementation Manager
Public Risk Innovation Solutions and Management, Folsom, California, United States, 95630
Description
PRISM is a joint powers authority (JPA) that provides risk management and insurance solutions for public entities throughout California. Our organization is member driven meaning that our public entity members have numerous opportunities available to participate in the governance of our JPA.
One of PRISM's greatest assets is its staff. PRISM employees are smart, creative, hard-working, and passionate individuals working in areas ranging from member services, risk control, claims administration, information technology, accounting, and risk pool administration. Working here requires energy, commitment, and teamwork. At the same time, we offer a great work environment built upon our Core Values of
People, Families, Trust, Integrity, and Growth . We are looking for an individual who shares these values to join the PRISM team.
The Software Implementation Manager at PRISM is responsible for overseeing the successful delivery of the organization's software solutions, particularly Spectra, the proprietary claims system, to PRISM members and third-party business partners. This role ensures that implementations are completed on time, within scope and budget, and to the satisfaction of stakeholders, while facilitating collaboration across internal teams, members, and external partners.
Key Responsibilities
Project Management & Execution Lead end-to-end implementation of Spectra for members and business partners, including planning, scheduling, and resource management. Coordinate project priorities and allocate team resources efficiently. Identify and mitigate risks to ensure successful project delivery. Client & Stakeholder Engagement
Serve as the primary point of contact for members and business partners throughout the implementation lifecycle. Gather business requirements, manage expectations, and provide regular project updates. Solution Design & Configuration
Collaborate with internal teams, members, and business partners to design, configure, and tailor software to meet specific business requirements. Work with internal team members to build business rules, integrations, and reports. Training & Adoption
Provide training and support to users to ensure effective system usage and adoption of best practices. Process Improvement & Documentation
Recommend enhancements to the implementation process and support the creation of best practices and documentation. Maintain comprehensive project records, including status reports, configuration notes, and issue logs. Leadership & Strategy
Support PRISM's core values and contribute to the success of organizational strategic goals and objectives. Present to the Technology Committee, Board, or other committees as needed. Technical & Agile Collaboration
Act as a subject matter expert liaison between PRISM and software vendors. Lead or support data conversion efforts, including financial balancing, data analysis, database mapping, and direct data manipulation. Participate in Agile Scrum teams, assuming roles such as Scrum Master, Product Owner Proxy, or Developer. Engage in Agile ceremonies: daily stand-ups, sprint planning, retrospectives, and sprint reviews. Requirements
Bachelor's degree in Information Systems, Business Administration, or related field (or equivalent experience). 5+ years of experience in software claims system implementation or project management. Experience working with claims system users; public entities preferred. Strong understanding of claims management systems, software implementation strategies, and data conversion techniques. Excellent communication, leadership, and client-facing skills. Familiarity with Agile methodologies and Scrum practices. SQL Server Administration and Development.
Physical Requirements
Physical requirements of this position typically include: reaching, grasping, talking, hearing, seeing, and repetitive motions. Some travel may be required.
PRISM is a joint powers authority (JPA) that provides risk management and insurance solutions for public entities throughout California. Our organization is member driven meaning that our public entity members have numerous opportunities available to participate in the governance of our JPA.
One of PRISM's greatest assets is its staff. PRISM employees are smart, creative, hard-working, and passionate individuals working in areas ranging from member services, risk control, claims administration, information technology, accounting, and risk pool administration. Working here requires energy, commitment, and teamwork. At the same time, we offer a great work environment built upon our Core Values of
People, Families, Trust, Integrity, and Growth . We are looking for an individual who shares these values to join the PRISM team.
The Software Implementation Manager at PRISM is responsible for overseeing the successful delivery of the organization's software solutions, particularly Spectra, the proprietary claims system, to PRISM members and third-party business partners. This role ensures that implementations are completed on time, within scope and budget, and to the satisfaction of stakeholders, while facilitating collaboration across internal teams, members, and external partners.
Key Responsibilities
Project Management & Execution Lead end-to-end implementation of Spectra for members and business partners, including planning, scheduling, and resource management. Coordinate project priorities and allocate team resources efficiently. Identify and mitigate risks to ensure successful project delivery. Client & Stakeholder Engagement
Serve as the primary point of contact for members and business partners throughout the implementation lifecycle. Gather business requirements, manage expectations, and provide regular project updates. Solution Design & Configuration
Collaborate with internal teams, members, and business partners to design, configure, and tailor software to meet specific business requirements. Work with internal team members to build business rules, integrations, and reports. Training & Adoption
Provide training and support to users to ensure effective system usage and adoption of best practices. Process Improvement & Documentation
Recommend enhancements to the implementation process and support the creation of best practices and documentation. Maintain comprehensive project records, including status reports, configuration notes, and issue logs. Leadership & Strategy
Support PRISM's core values and contribute to the success of organizational strategic goals and objectives. Present to the Technology Committee, Board, or other committees as needed. Technical & Agile Collaboration
Act as a subject matter expert liaison between PRISM and software vendors. Lead or support data conversion efforts, including financial balancing, data analysis, database mapping, and direct data manipulation. Participate in Agile Scrum teams, assuming roles such as Scrum Master, Product Owner Proxy, or Developer. Engage in Agile ceremonies: daily stand-ups, sprint planning, retrospectives, and sprint reviews. Requirements
Bachelor's degree in Information Systems, Business Administration, or related field (or equivalent experience). 5+ years of experience in software claims system implementation or project management. Experience working with claims system users; public entities preferred. Strong understanding of claims management systems, software implementation strategies, and data conversion techniques. Excellent communication, leadership, and client-facing skills. Familiarity with Agile methodologies and Scrum practices. SQL Server Administration and Development.
Physical Requirements
Physical requirements of this position typically include: reaching, grasping, talking, hearing, seeing, and repetitive motions. Some travel may be required.