Air Experts Raleigh Heating and Air
Call Center Representative
Air Experts Raleigh Heating and Air, Raleigh, North Carolina, United States, 27601
Are you passionate about helping customers and solving problems? Do you thrive in a customer-focused environment? If so, we'd love to have you on our team!
We are seeking a dedicated
Call Center Representative (CSR)
to provide outstanding service and support. The ideal candidate is customer-focused, solution-oriented, and excels in clear and empathetic communication.
This role offers
competitive pay ,
opportunities for growth,
and
comprehensive benefits , including 401(k) matching, healthcare coverage, and paid time off.
Responsibilities
Handle a high volume of inbound calls while delivering excellent customer service Identify and assess customer needs to ensure satisfaction Build trust and maintain positive relationships through effective communication Provide accurate information using company tools and resources Meet customer service targets and call-handling expectations Address customer inquiries and resolve issues promptly, following up when necessary Maintain detailed records of customer interactions and account updates Adhere to company communication guidelines and best practices Take initiative to go above and beyond to enhance the customer experience Qualifications & Skills
Minimum
2 years of Call Center experience Proven ability to exceed performance goals Strong phone communication and active listening skills Experience with CRM systems and customer service tools Ability to adapt to different customer needs and personalities Excellent verbal and written communication skills Strong multitasking, prioritization, and time management abilities Compensation & Schedule
Pay:
$18.00 - $20.00 per hour + Commissions and Monthly Bonus Potential
Available Shifts:
11AM - 8PM 12PM - 9PM 7AM-4PM All shifts are Monday-Friday
with one weekend rotation per month
Benefits
401(k) with employer matching Medical, dental, and vision insurance Life insurance Paid time off On-the-job training Employee discounts Opportunities for growth and promotion from within
If you're looking for a rewarding customer service role with a company that values both its employees and customers, apply today!
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
We are seeking a dedicated
Call Center Representative (CSR)
to provide outstanding service and support. The ideal candidate is customer-focused, solution-oriented, and excels in clear and empathetic communication.
This role offers
competitive pay ,
opportunities for growth,
and
comprehensive benefits , including 401(k) matching, healthcare coverage, and paid time off.
Responsibilities
Handle a high volume of inbound calls while delivering excellent customer service Identify and assess customer needs to ensure satisfaction Build trust and maintain positive relationships through effective communication Provide accurate information using company tools and resources Meet customer service targets and call-handling expectations Address customer inquiries and resolve issues promptly, following up when necessary Maintain detailed records of customer interactions and account updates Adhere to company communication guidelines and best practices Take initiative to go above and beyond to enhance the customer experience Qualifications & Skills
Minimum
2 years of Call Center experience Proven ability to exceed performance goals Strong phone communication and active listening skills Experience with CRM systems and customer service tools Ability to adapt to different customer needs and personalities Excellent verbal and written communication skills Strong multitasking, prioritization, and time management abilities Compensation & Schedule
Pay:
$18.00 - $20.00 per hour + Commissions and Monthly Bonus Potential
Available Shifts:
11AM - 8PM 12PM - 9PM 7AM-4PM All shifts are Monday-Friday
with one weekend rotation per month
Benefits
401(k) with employer matching Medical, dental, and vision insurance Life insurance Paid time off On-the-job training Employee discounts Opportunities for growth and promotion from within
If you're looking for a rewarding customer service role with a company that values both its employees and customers, apply today!
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.