NewRez LLC
Loss Mitigation Supervisor Telephony & Workforce Strategy
NewRez LLC, Tempe, Arizona, us, 85285
Loss Mitigation Supervisor Telephony & Workforce Strategy
Join to apply for the
Loss Mitigation Supervisor Telephony & Workforce Strategy
role at
Newrez LLC Loss Mitigation Supervisor Telephony & Workforce Strategy
6 days ago Be among the first 25 applicants Join to apply for the
Loss Mitigation Supervisor Telephony & Workforce Strategy
role at
Newrez LLC Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Primary Function
Supervises a team of Loss Mitigation Specialists to minimize losses on delinquent mortgages by working according to investor guidelines.
Principal Duties
Provide guidance and leadership for management and staff. Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness. Supervises the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports to approve the appropriate resolution for the customer. Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly. Oversees and facilitates the training of new employees. Maintains training and support materials for the Loss Mitigation Specialist job. Maintain process and procedure documentation for the Loss Mitigation team, create process and procedure documentation where it does not currently exist. Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approval a Loss Mitigation Workout. Oversees the day-to-day tasks and performance of the Loss Mitigation Specialists. Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs. Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral. Schedules and monitors of all employee time records. Ensures compliance with company policies and procedures. Undertakes special projects related to departmental activities. Performs related duties as assigned by management. These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site, may still require partial on-site work to perform the role satisfactorily.
Education And Experience Requirements
High school diploma or equivalent, required. Bachelors degree, preferred. 6+ years Loss Mitigation experience. 2-4 years supervisory experience.
Knowledge, Skill, And Ability Requirements
Proficient in Microsoft Word and Excel. Excellence in consulting and advising customers via telephone and written communication. A basic understanding of Collections. Foreclosure, Bankruptcy and REO is required. Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies. Demonstrated strong skill set for organization and attention to detail. Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines. Self-Motivated. Ability to work independently with minimal supervision. Strong analytical, problem solving and mathematical skills to be used to improve team performance. Ability to work overtime as needed. Understanding of mortgage lending and servicing.
Additional Information
While this description is intended to be an accurate reflection of the positions requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
CA Privacy Policy
CA Notice at Collection
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Join to apply for the
Loss Mitigation Supervisor Telephony & Workforce Strategy
role at
Newrez LLC Loss Mitigation Supervisor Telephony & Workforce Strategy
6 days ago Be among the first 25 applicants Join to apply for the
Loss Mitigation Supervisor Telephony & Workforce Strategy
role at
Newrez LLC Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Primary Function
Supervises a team of Loss Mitigation Specialists to minimize losses on delinquent mortgages by working according to investor guidelines.
Principal Duties
Provide guidance and leadership for management and staff. Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness. Supervises the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports to approve the appropriate resolution for the customer. Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly. Oversees and facilitates the training of new employees. Maintains training and support materials for the Loss Mitigation Specialist job. Maintain process and procedure documentation for the Loss Mitigation team, create process and procedure documentation where it does not currently exist. Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approval a Loss Mitigation Workout. Oversees the day-to-day tasks and performance of the Loss Mitigation Specialists. Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs. Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral. Schedules and monitors of all employee time records. Ensures compliance with company policies and procedures. Undertakes special projects related to departmental activities. Performs related duties as assigned by management. These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site, may still require partial on-site work to perform the role satisfactorily.
Education And Experience Requirements
High school diploma or equivalent, required. Bachelors degree, preferred. 6+ years Loss Mitigation experience. 2-4 years supervisory experience.
Knowledge, Skill, And Ability Requirements
Proficient in Microsoft Word and Excel. Excellence in consulting and advising customers via telephone and written communication. A basic understanding of Collections. Foreclosure, Bankruptcy and REO is required. Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies. Demonstrated strong skill set for organization and attention to detail. Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines. Self-Motivated. Ability to work independently with minimal supervision. Strong analytical, problem solving and mathematical skills to be used to improve team performance. Ability to work overtime as needed. Understanding of mortgage lending and servicing.
Additional Information
While this description is intended to be an accurate reflection of the positions requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
CA Privacy Policy
CA Notice at Collection
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Finance and Sales Referrals increase your chances of interviewing at Newrez LLC by 2x Get notified about new Insurance Manager jobs in
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Phoenix, AZ $103,450.00-$186,210.00 4 days ago Workers Compensation Claims Team Manager
Chandler, AZ $94,000.00-$157,000.00 9 hours ago Tempe, AZ $66,800.00-$142,800.00 3 weeks ago Team Lead - Mortgage Insurance Specialist (On-site)
Assistant Director, Personal Insurance Product Development
Scottsdale, AZ $104,000.00-$156,000.00 1 month ago Security Manager Physical / Risk Management / Compliance
Queen Creek, AZ $118,000.00-$149,000.00 3 weeks ago Queen Creek, AZ $58,656.00-$100,000.00 14 hours ago Senior Industry Manager / Industry Manager
Industrial Commission Claims Assistant Manager
Phoenix, AZ $90,000.00-$165,000.00 2 weeks ago Phoenix, AZ $58,656.00-$100,000.00 1 week ago Phoenix, AZ $58,656.00-$100,000.00 1 week ago Tempe, AZ $119,900.00-$198,300.00 2 days ago Scottsdale, AZ $175,000.00-$200,000.00 2 days ago Phoenix, AZ $48,000.00-$50,000.00 6 months ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr