Headlight
Clinical Coordinator
Join a team that's transforming mental healthcare. Headlight is more than a company: it's a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time. Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice. As the most trusted behavioral health partner in the Western U.S., we've established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings. Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all. As we continue to expand and diversify our service offerings, we are seeking a Clinical Coordinator, Spravato. This position provides clinical administrative, patient, and office support within Headlight's outpatient esketamine program. This full time role is onsite at our Vancouver office. Our Values
Deliver Excellent Service Make Mental Health More Accessible Intentional Listening Learn and Grow Communal Care Roles and Responsibilities
Providing daily patient care, monitoring, and charting in EHR for esketamine program. Responsible for ordering medication through various pharmacies and communicating shipment schedules. Including logging and proper inventory. Obtaining prior authorizations for new patients and maintaining authorizations for active patients. Maintaining compliance with REMS, DEA, Med log audits etc. Providing Spravato consults to potential patients as needed. Providing a safe and therapeutic environment for daily treatment sessions Office administrative tasks include but are not limited to answering phones, sending scheduling reminders, maintaining office inventory, and communicating patient scheduling with in-house providers Qualifications
Experience working in a medical office and/or mental health setting preferred. Previous EHR experience and medical insurance experience preferred. Ability to maintain professional appearance and demeanor, and interface well with patients in a mental health setting. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Ability to act with integrity, professionalism, and confidentiality. Benefits
Competitive salary and benefits package. Opportunity to work in a cutting-edge healthcare technology environment. Professional development opportunities and training. Collaborative and supportive work culture. Impactful role contributing to the enhancement of patient care and healthcare processes. $22 - $24 an hour Schedule: Monday-Friday 9am-5pm, 35-40 hours/week Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others! Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.
Join a team that's transforming mental healthcare. Headlight is more than a company: it's a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time. Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice. As the most trusted behavioral health partner in the Western U.S., we've established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings. Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all. As we continue to expand and diversify our service offerings, we are seeking a Clinical Coordinator, Spravato. This position provides clinical administrative, patient, and office support within Headlight's outpatient esketamine program. This full time role is onsite at our Vancouver office. Our Values
Deliver Excellent Service Make Mental Health More Accessible Intentional Listening Learn and Grow Communal Care Roles and Responsibilities
Providing daily patient care, monitoring, and charting in EHR for esketamine program. Responsible for ordering medication through various pharmacies and communicating shipment schedules. Including logging and proper inventory. Obtaining prior authorizations for new patients and maintaining authorizations for active patients. Maintaining compliance with REMS, DEA, Med log audits etc. Providing Spravato consults to potential patients as needed. Providing a safe and therapeutic environment for daily treatment sessions Office administrative tasks include but are not limited to answering phones, sending scheduling reminders, maintaining office inventory, and communicating patient scheduling with in-house providers Qualifications
Experience working in a medical office and/or mental health setting preferred. Previous EHR experience and medical insurance experience preferred. Ability to maintain professional appearance and demeanor, and interface well with patients in a mental health setting. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Ability to act with integrity, professionalism, and confidentiality. Benefits
Competitive salary and benefits package. Opportunity to work in a cutting-edge healthcare technology environment. Professional development opportunities and training. Collaborative and supportive work culture. Impactful role contributing to the enhancement of patient care and healthcare processes. $22 - $24 an hour Schedule: Monday-Friday 9am-5pm, 35-40 hours/week Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others! Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.