State of Missouri
Lead Customer Service Representative
State of Missouri, Jefferson City, Missouri, United States, 65109
Job Summary - Why you'll love this position
Lead Customer Service Representative (MVDL)
Department of Revenue
DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs
HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION:
Using your knowledge to operate as a subject matter expert in the Motor Vehicle Bureau and to assist staff with day-to-day operations.
The State of Missouri is an equal opportunity employer.
Responsibilities - What you'll do
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: • Research and respond rapidly to complex technical correspondence and telephone call questions. • Provide leadership and guidance to employees within their assigned section; distribute and adjust unit workload; inform employees of new and revised laws, regulations, policies, procedures, systems and forms. • Assist in processing complex workflow transactions. Assist supervisors with weekly and monthly production and backlog reports for the assigned section. • Assist with supervision and training within the section as needed.
CORE COMPETENCIES NEEDED:
Strategic Thinking Computer Literacy Effective Writing
Self-directed Attention to Detail Clear Communication
Qualifications - All you need for success
QUALIFICATIONS: • Possess a high school diploma or high school equivalency certificate. (Substitutions may be allowed) • Comprehensive knowledge of the policies, procedures, and operations of the Department of Revenue. • Comprehensive knowledge of laws, statutes, rules, and regulations applicable to the assigned area. • Comprehensive knowledge of computer systems and software applications utilized by the assigned area. • Four or more years of experience in licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work
Job Details - More reasons to love this position
Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
Lead Customer Service Representative (MVDL)
Department of Revenue
DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs
HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION:
Using your knowledge to operate as a subject matter expert in the Motor Vehicle Bureau and to assist staff with day-to-day operations.
The State of Missouri is an equal opportunity employer.
Responsibilities - What you'll do
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: • Research and respond rapidly to complex technical correspondence and telephone call questions. • Provide leadership and guidance to employees within their assigned section; distribute and adjust unit workload; inform employees of new and revised laws, regulations, policies, procedures, systems and forms. • Assist in processing complex workflow transactions. Assist supervisors with weekly and monthly production and backlog reports for the assigned section. • Assist with supervision and training within the section as needed.
CORE COMPETENCIES NEEDED:
Strategic Thinking Computer Literacy Effective Writing
Self-directed Attention to Detail Clear Communication
Qualifications - All you need for success
QUALIFICATIONS: • Possess a high school diploma or high school equivalency certificate. (Substitutions may be allowed) • Comprehensive knowledge of the policies, procedures, and operations of the Department of Revenue. • Comprehensive knowledge of laws, statutes, rules, and regulations applicable to the assigned area. • Comprehensive knowledge of computer systems and software applications utilized by the assigned area. • Four or more years of experience in licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work
Job Details - More reasons to love this position
Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.