Eternal Word Television Network, Inc.
IT Support Technician II
Eternal Word Television Network, Inc., Birmingham, Alabama, United States, 35275
IT Support Technician (Tier 2)
Full-time, onsite in Irondale (Birmingham), AL.
Not remote-eligible.
HOW YOU WILL IMPACT THE BIG PICTURE:
As the IT Support Technician (Tier 2) you'll be responsible for the set-up and maintenance of hardware and software, including the following OS platforms: Windows 10, Windows 11, and latest Mac OS. By providing a single point of contact for end users to receive support and maintenance, you will directly improve quality of operating efficiencies for Network employees.
WHAT YOU WILL DO: Install, upgrade, support, clean, maintain, repair, and troubleshoot PCs, laptops, printers, scanners, mobile devices, Windows OS 10 & 11, Office 2019/O365 and other authorized desktop applications and peripheral equipment. Troubleshoot problem areas using diagnostic tools (in person, by telephone, or via remote access) in a timely manner; provide direct end user assistance when required. Anticipate trends by monitoring and analyzing incoming calls, problems, and support requests. Use approved tools and methodologies to image, copy and configure systems for deployment. Familiarize and train end users on basic software, hardware, and peripheral device operation. Take ownership and responsibility of queries, issues, and problems (tickets) assigned. Maintain adequate knowledge of approved operating systems and application software used to provide a high level of support. Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network. ABOUT YOU:
Hold a minimum of 3 years' experience with PC hardware and operating systems including installation, maintenance, and troubleshooting. Physically able to handle equipment (ability to lift up to 50 lbs.). Key interpersonal strengths include: exceptional analytical, technical and communication skills, precision in prioritizing and handling multiple tasks, resourceful problem solving skills. Exemplify a friendly attitude when exercising end-user assistance and demonstrate a passion for information services support. Hold an Associates' degree in Computer Information Systems, Computer Science, or other relevant area. PREFERRED QUALIFICATIONS:
Demonstrated knowledge of the Catholic faith and affinity for EWTN's mission. Ability to set up and support Macintosh Hardware/Software. Bachelor's degree in Computer Information Systems or Computer Science. WHAT YOU'LL LOVE ABOUT WORKING HERE:
We offer a career with purpose! Apply your God-given talents, knowing your contributions help to advance EWTN's mission of sharing the Gospel with the world. Caring environment. We value the importance of family/life balance and welcome you as an EWTN family member, not just an employee. Worship at work! Freedom to participate in Mass, visit the chapel for prayer or attend an annual retreat. Competitive salary and comprehensive benefits package including Health, Dental, Vision, Life & Disability insurance and Retirement Savings Plan. 11 Paid Holidays and generous Paid Time Off program. Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic International University. Ability to learn alongside legacy employees while bringing new ideas to the growing team!
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Full-time, onsite in Irondale (Birmingham), AL.
Not remote-eligible.
HOW YOU WILL IMPACT THE BIG PICTURE:
As the IT Support Technician (Tier 2) you'll be responsible for the set-up and maintenance of hardware and software, including the following OS platforms: Windows 10, Windows 11, and latest Mac OS. By providing a single point of contact for end users to receive support and maintenance, you will directly improve quality of operating efficiencies for Network employees.
WHAT YOU WILL DO: Install, upgrade, support, clean, maintain, repair, and troubleshoot PCs, laptops, printers, scanners, mobile devices, Windows OS 10 & 11, Office 2019/O365 and other authorized desktop applications and peripheral equipment. Troubleshoot problem areas using diagnostic tools (in person, by telephone, or via remote access) in a timely manner; provide direct end user assistance when required. Anticipate trends by monitoring and analyzing incoming calls, problems, and support requests. Use approved tools and methodologies to image, copy and configure systems for deployment. Familiarize and train end users on basic software, hardware, and peripheral device operation. Take ownership and responsibility of queries, issues, and problems (tickets) assigned. Maintain adequate knowledge of approved operating systems and application software used to provide a high level of support. Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network. ABOUT YOU:
Hold a minimum of 3 years' experience with PC hardware and operating systems including installation, maintenance, and troubleshooting. Physically able to handle equipment (ability to lift up to 50 lbs.). Key interpersonal strengths include: exceptional analytical, technical and communication skills, precision in prioritizing and handling multiple tasks, resourceful problem solving skills. Exemplify a friendly attitude when exercising end-user assistance and demonstrate a passion for information services support. Hold an Associates' degree in Computer Information Systems, Computer Science, or other relevant area. PREFERRED QUALIFICATIONS:
Demonstrated knowledge of the Catholic faith and affinity for EWTN's mission. Ability to set up and support Macintosh Hardware/Software. Bachelor's degree in Computer Information Systems or Computer Science. WHAT YOU'LL LOVE ABOUT WORKING HERE:
We offer a career with purpose! Apply your God-given talents, knowing your contributions help to advance EWTN's mission of sharing the Gospel with the world. Caring environment. We value the importance of family/life balance and welcome you as an EWTN family member, not just an employee. Worship at work! Freedom to participate in Mass, visit the chapel for prayer or attend an annual retreat. Competitive salary and comprehensive benefits package including Health, Dental, Vision, Life & Disability insurance and Retirement Savings Plan. 11 Paid Holidays and generous Paid Time Off program. Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic International University. Ability to learn alongside legacy employees while bringing new ideas to the growing team!
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.