City of Marshall, TX
Salary :
$31,324.80 - $35,424.48 Annually Location :
Marshall, TX Job Type:
Full-Time Job Number:
202500048 Department:
Police Opening Date:
08/08/2025 Closing Date:
8/22/2025 5:00 PM Central
Description
DEFINITION:
The Communication Specialist/911 Operator performs specialized duties in a centralized public safety communications center, such as answering incoming calls for police, fire and/or medical emergency and non-emergency incidents; transmitting appropriate information to dispatcher or responsible jurisdiction; and operating computer terminal equipment, radio transmitting and receiving equipment. Examples of Duties
ESSENTIAL AND RELATED FUNCTION STATEMENTS: Essential and other important responsibilities and duties may include, but are not limited to, the following: Respond to calls regarding emergency and non-emergency situations requiring police and/or fire assistance and dispatch appropriate public safety units as needed. Rapidly process information received from callers and communicate effectively to officers in the field via police radio. Accurately track the status of police units, maintain communication to ensure safety, and anticipate need for assistance. Provide basic first-aid and pre-arrival instructions to callers who need assistance. Operate law enforcement telecommunications system to interface with state and national databases, computer aided dispatch, and local records management systems. Receive and record all calls for service, refer calls to other agencies or city departments as needed, monitor other law enforcement frequencies, security/fire alarms, and in-house security system. Prepare daily activity reports and maintain various files. Attend various training and public safety classes. Perform related duties as assigned or required. Typical Qualifications
MINIMUM QUALIFICATIONS: Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities which would typically be acquired through:
High school diploma or equivalent. Minimum one-year clerical and computer experience. Must be able to work rotating shifts including nights and weekends. Excellent communication skills including the ability to speak in a clear and well-modulated voice under stressful conditions. Must be able to condense large amounts of information and quickly and accurately convey to public safety personnel and the general public. Ability to remain calm, convey reassurance, and maintain composure while talking to callers who may be hysterical, incoherent, difficult, or verbally abusive. Must be able to handle multiple tasks simultaneously and work closely with others as part of a team. Must successfully complete telecommunications training courses and meet requirements for TCOLE Telecommunications certification within one year of employment. Previous law enforcement communications experience and certification preferred. Skills and
t yping test required: 35 net words per minute . Ability to work shift, weekends, and/or holidays Valid Texas driver's license with an acceptable driving record. Preferred Bilingual Supplemental Information
PHYSICAL REQUIREMENTS:
Tasks are performed in a sedentary position at workstation with occasional walking required. Requires extensive use of computer, printer and other office and telecommunications equipment. The employee must exert light physical effort, occasionally involving lifting, carrying, pushing and pulling of objects and materials (mostly file boxes) of up to thirty-five pounds. Requires visual perception and ability to communicate orally. WORKING ENVIRONMENT: Tasks are regularly performed in an office environment. Limited exposure to extreme weather conditions and limited risk of injury. May have normal exposure to dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise. NORMAL PROMTION PATHFROM THIS CLASS: Any position that the individual is eligible and qualified for. Comprehensive Benefits Package for Full-Time Employees We are proud to offer a robust and competitive benefits package designed to support the health, well-being, and financial security of our team. Our benefits include:
Health Insurance:
100% employer-paid coverage for employees. Access to a comprehensive network of providers and services.
Dental Insurance:
100% employer-paid coverage for employees. Includes preventive care, basic services, and more.
Vision Insurance:
Affordable coverage for routine eye exams, glasses, and contacts.
Retirement Benefits:
Texas Municipal Retirement System (TMRS) with an impressive 2:1 employer match to help you secure your future.
Deferred Compensation Plan:
Additional retirement savings opportunities with employer contributions.
Generous Paid Time Off (PTO):
Vacation leave to recharge and relax. Sick leave for when you need time to recover or care for a loved one. 12 paid holidays, to spend time with family and friends.
01
Do you have a High School diploma or GED?
Yes No
02
Do you have a valid drivers license?
Yes No
03
Are you able to work a flexible work schedule that includes nights, weekends, holidays, and includes varying shifts?
Yes No
Required Question
$31,324.80 - $35,424.48 Annually Location :
Marshall, TX Job Type:
Full-Time Job Number:
202500048 Department:
Police Opening Date:
08/08/2025 Closing Date:
8/22/2025 5:00 PM Central
Description
DEFINITION:
The Communication Specialist/911 Operator performs specialized duties in a centralized public safety communications center, such as answering incoming calls for police, fire and/or medical emergency and non-emergency incidents; transmitting appropriate information to dispatcher or responsible jurisdiction; and operating computer terminal equipment, radio transmitting and receiving equipment. Examples of Duties
ESSENTIAL AND RELATED FUNCTION STATEMENTS: Essential and other important responsibilities and duties may include, but are not limited to, the following: Respond to calls regarding emergency and non-emergency situations requiring police and/or fire assistance and dispatch appropriate public safety units as needed. Rapidly process information received from callers and communicate effectively to officers in the field via police radio. Accurately track the status of police units, maintain communication to ensure safety, and anticipate need for assistance. Provide basic first-aid and pre-arrival instructions to callers who need assistance. Operate law enforcement telecommunications system to interface with state and national databases, computer aided dispatch, and local records management systems. Receive and record all calls for service, refer calls to other agencies or city departments as needed, monitor other law enforcement frequencies, security/fire alarms, and in-house security system. Prepare daily activity reports and maintain various files. Attend various training and public safety classes. Perform related duties as assigned or required. Typical Qualifications
MINIMUM QUALIFICATIONS: Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities which would typically be acquired through:
High school diploma or equivalent. Minimum one-year clerical and computer experience. Must be able to work rotating shifts including nights and weekends. Excellent communication skills including the ability to speak in a clear and well-modulated voice under stressful conditions. Must be able to condense large amounts of information and quickly and accurately convey to public safety personnel and the general public. Ability to remain calm, convey reassurance, and maintain composure while talking to callers who may be hysterical, incoherent, difficult, or verbally abusive. Must be able to handle multiple tasks simultaneously and work closely with others as part of a team. Must successfully complete telecommunications training courses and meet requirements for TCOLE Telecommunications certification within one year of employment. Previous law enforcement communications experience and certification preferred. Skills and
t yping test required: 35 net words per minute . Ability to work shift, weekends, and/or holidays Valid Texas driver's license with an acceptable driving record. Preferred Bilingual Supplemental Information
PHYSICAL REQUIREMENTS:
Tasks are performed in a sedentary position at workstation with occasional walking required. Requires extensive use of computer, printer and other office and telecommunications equipment. The employee must exert light physical effort, occasionally involving lifting, carrying, pushing and pulling of objects and materials (mostly file boxes) of up to thirty-five pounds. Requires visual perception and ability to communicate orally. WORKING ENVIRONMENT: Tasks are regularly performed in an office environment. Limited exposure to extreme weather conditions and limited risk of injury. May have normal exposure to dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise. NORMAL PROMTION PATHFROM THIS CLASS: Any position that the individual is eligible and qualified for. Comprehensive Benefits Package for Full-Time Employees We are proud to offer a robust and competitive benefits package designed to support the health, well-being, and financial security of our team. Our benefits include:
Health Insurance:
100% employer-paid coverage for employees. Access to a comprehensive network of providers and services.
Dental Insurance:
100% employer-paid coverage for employees. Includes preventive care, basic services, and more.
Vision Insurance:
Affordable coverage for routine eye exams, glasses, and contacts.
Retirement Benefits:
Texas Municipal Retirement System (TMRS) with an impressive 2:1 employer match to help you secure your future.
Deferred Compensation Plan:
Additional retirement savings opportunities with employer contributions.
Generous Paid Time Off (PTO):
Vacation leave to recharge and relax. Sick leave for when you need time to recover or care for a loved one. 12 paid holidays, to spend time with family and friends.
01
Do you have a High School diploma or GED?
Yes No
02
Do you have a valid drivers license?
Yes No
03
Are you able to work a flexible work schedule that includes nights, weekends, holidays, and includes varying shifts?
Yes No
Required Question