Skywalker Holdings, LLC
Security Operations Center Operator (SOC Operator)
Skywalker Holdings, LLC, San Anselmo, California, United States
Job Description
Job Description The Security Operations Center Operator (SOC Operator) is a central component of the overall security program at Park Way, responsible for the safety and security of personnel, assets, facilities and information. The Operator monitors a variety of technologies including access control, video surveillance, and alarm systems to provide security service and threat elimination for the company. The SOC Operator is responsible for effective and efficient processing of all information relevant to the security operation which includes, but is not limited to: effective distribution of phone calls, receiving and responding to alert notifications, effective distribution and action of all information received electronically to the SOC. Maintaining shift activity logs and incident reports.
Responsibilities: Monitors with a close attention to detail Monitors, tests and responds to intrusion and other alarm systems at multiple locations. Uses closed circuit TV (CCTV) video surveillance systems to confirm status of security systems and confirm authorization of individuals requesting access to any secure area. Monitors and operates computer systems effectively. Dispatches security staff as appropriate and issues equipment. Handle security issues or emergency situations appropriately, and contact local emergency responders; police, fire dept., EMT’s. Assists shift supervisors in the deployment of security personnel and security personnel activities. Documents and investigates security events and incidents. Reports safety concerns, security breaches and unusual activity both verbally and in writing. Builds, improves and maintains effective communication and relationships with co-workers, staff, subcontractors, vendors and guests. Communicates effectively with staff, guests, and employees via radio, telephone, email and in-person. Models citizenship Fully participate in training and certification programs to enhance your
ability/effectiveness. Be thoroughly familiar with our security operations manuals, post orders, policies, procedures and instructions. Has experience and effectively use Microsoft products such as Word, Excel & Power Point. Remains flexible to an ever changing environment and adapts well to different situations. Has the ability to multi-task and work effectively under pressure or stressful situations in a calm and professional manner. Maintain the highest standards of professionally, privacy and confidentiality.
Requirements Minimum of a high school diploma. A minimum of 2 years of experience in a security operations
environment/position
and a proven track record in a security operations center environment; or 5 years of prior security, military or law enforcement background with 2 years of supervisory experience. Possess strong computer skills and demonstrate the ability to effectively operate and manage security tools and processes. Systems include but are not limited to access control, intrusion alarm systems, CCTV, and communications equipment. Outstanding interpersonal and communications skills are required in both the written and verbal format, in all delivery formats (i.e. in person, via radio, via telephone etc.). Ability to work in a team-oriented environment and the ability to work independently. Neat and professional appearance. Friendly and professional demeanor. Ability to provide quality customer service. Ability to sit at computer 90% of time. Able to lift or push up to 25 pounds. Requires ability to walk up to two (2) miles and climb three (3) flights of stairs. Benefits Medical/Dental/Vision
with Generous Cost Sharing Employer Paid Life Insurance and Long Term Disability Policy Flexible Spending Account Aflac short term disability options 401k with Company Match Family Care with Urbansitter membership Generous PTO Policy Education/Tuition Reimbursement Yearly Performance Review Discretionary Bonus Opportunities Coaching programs Compensation: $40/hour
Job Description The Security Operations Center Operator (SOC Operator) is a central component of the overall security program at Park Way, responsible for the safety and security of personnel, assets, facilities and information. The Operator monitors a variety of technologies including access control, video surveillance, and alarm systems to provide security service and threat elimination for the company. The SOC Operator is responsible for effective and efficient processing of all information relevant to the security operation which includes, but is not limited to: effective distribution of phone calls, receiving and responding to alert notifications, effective distribution and action of all information received electronically to the SOC. Maintaining shift activity logs and incident reports.
Responsibilities: Monitors with a close attention to detail Monitors, tests and responds to intrusion and other alarm systems at multiple locations. Uses closed circuit TV (CCTV) video surveillance systems to confirm status of security systems and confirm authorization of individuals requesting access to any secure area. Monitors and operates computer systems effectively. Dispatches security staff as appropriate and issues equipment. Handle security issues or emergency situations appropriately, and contact local emergency responders; police, fire dept., EMT’s. Assists shift supervisors in the deployment of security personnel and security personnel activities. Documents and investigates security events and incidents. Reports safety concerns, security breaches and unusual activity both verbally and in writing. Builds, improves and maintains effective communication and relationships with co-workers, staff, subcontractors, vendors and guests. Communicates effectively with staff, guests, and employees via radio, telephone, email and in-person. Models citizenship Fully participate in training and certification programs to enhance your
ability/effectiveness. Be thoroughly familiar with our security operations manuals, post orders, policies, procedures and instructions. Has experience and effectively use Microsoft products such as Word, Excel & Power Point. Remains flexible to an ever changing environment and adapts well to different situations. Has the ability to multi-task and work effectively under pressure or stressful situations in a calm and professional manner. Maintain the highest standards of professionally, privacy and confidentiality.
Requirements Minimum of a high school diploma. A minimum of 2 years of experience in a security operations
environment/position
and a proven track record in a security operations center environment; or 5 years of prior security, military or law enforcement background with 2 years of supervisory experience. Possess strong computer skills and demonstrate the ability to effectively operate and manage security tools and processes. Systems include but are not limited to access control, intrusion alarm systems, CCTV, and communications equipment. Outstanding interpersonal and communications skills are required in both the written and verbal format, in all delivery formats (i.e. in person, via radio, via telephone etc.). Ability to work in a team-oriented environment and the ability to work independently. Neat and professional appearance. Friendly and professional demeanor. Ability to provide quality customer service. Ability to sit at computer 90% of time. Able to lift or push up to 25 pounds. Requires ability to walk up to two (2) miles and climb three (3) flights of stairs. Benefits Medical/Dental/Vision
with Generous Cost Sharing Employer Paid Life Insurance and Long Term Disability Policy Flexible Spending Account Aflac short term disability options 401k with Company Match Family Care with Urbansitter membership Generous PTO Policy Education/Tuition Reimbursement Yearly Performance Review Discretionary Bonus Opportunities Coaching programs Compensation: $40/hour