Customer Service Executive (Airfreight)

Industry: Freight Forwarding MNC Environment Permanent role (AWS Guaranteed + Variable Performance Bonus) Responsibilities: Coordinate with destination and customer for shipping instruction Booking of flights with procurement team. Arrange shipments collection with customers and Traffic Team Basic knowledge on cargo commodity as per IATA rules and regulation Track and monitor shipments status and inform customer accordingly Maintain good relationships with both internal and external stakeholders Handle all customers' enquiries timely and effectively Work closely with internal operations to meet customer’s requirements Ensure compliance with customer’s Standard Operating Procedures Ensure all data are updated correctly in system Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements Monitors progress to achieve month end targets Work with billing team to close off jobs and issue invoice Take charge of supplier’s invoice disputes Take lead in issue resolutions Implement improvements to enhance service capability within the team All other ad-hoc work instructions from Supervisor / Manager Requirements: Minimum Diploma in Logistics / Supply Chain or equivalent At least 3 - 4 years of experience in Airfreight and familiar with export process Good understanding of Incoterms 2010 Self-discipline, initiative, responsible and independent in a fast-paced environment A good team player with good interpersonal and communication skills Flexible / Adaptive to changes Meticulous to details Job ID:

X95YY33 All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. Kindly email your resume in a detailed

Word format

to

carlo@peopleprofilers.com We regret that only shortlisted candidates will be notified People Profilers Pte Ltd 20 Cecil Street, #08-09 PLUS Building Singapore 049705 +65 6950 9747 EA Licence Number: 02C4944 Registration Number: R1100011 EA Personnel: Carlo Antonio Dela Cruz People Profilers Pte Ltd (“People Profilers”) has entered into a Partnership Recruitment Collaboration with Employment and Employability Institute Pte Ltd (“e2i”), to extend the support of hiring beyond e2i’s resources to broaden the reach of jobseekers. This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to People Profilers’s PDPA and

e2i’s PDPA

(

https://www.e2i.com.sg/pdpa/

) .

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