Marmic Fire & Safety Co.
Director of Operations, National Accounts
Marmic Fire & Safety Co., Farmers Branch, Texas, United States
Director of Operations, National Accounts
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Director of Operations, National Accounts
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Marmic Fire & Safety Co. The Director of Operations - National Accounts will oversee the daily operational activities of the National Accounts team, focusing on Marmic’s largest regional and national customers. Core Responsibilities
Supervisory Responsibilities: Lead the National Accounts team, including customer-facing transactional activities. Duties/Responsibilities: Plan, organize, and strategize daily operations and routines. Propose and implement process improvements to enhance business performance. Maintain strong customer relationships and address escalations promptly. Conduct customer check-ins and business meetings; resolve concerns. Achieve all customer and corporate SLA’s and KPI’s. Ensure services meet or exceed customer expectations. Provide timely service to all customer locations. Develop customer relationships at all levels and conduct proactive reviews. Meet or exceed P&L and gross margin goals. Support a robust affiliate network. Ensure professional support across Marmic branches. Drive urgency around overdue services. Lead and develop a team of managers and hourly employees, focusing on performance and quality improvement. Create reports on business status for leadership. Implement a 24/7 customer support structure. Monitor employee work and provide guidance. Establish contracts and pricing for National Accounts. Lead customer renewal efforts, maintaining high retention. Minimum Qualifications
Skills/Abilities: Management experience with cross-functional teams of 75+ employees. Experience leading senior managers. Decisive leadership skills. P&L and budget management, with experience managing $50M+ annually. Negotiation, conflict resolution, and presentation skills. Creative problem-solving skills. Client-focused mindset. Organized and proactive. Education & Experience: Experience in multi-site, regional, or national route-based business models. Degree in business management or related field preferred. 7-10 years in leadership roles. Physical Requirements
Sitting at a desk and working on a computer for extended periods. Benefits & Perks
Competitive pay plus benefits such as: Weekly paychecks. 401K with up to 4% match. Health insurance starting first month. Telehealth services. Up to 13 PTO days in first year. Paid holidays. Vehicle allowance, tools, and equipment. Who We Are
Marmic Fire & Safety Company (MFS) has a rich history since 1951, expanding through customer-centric service across the Midwest and nationally, providing fire protection and safety services. EEO Statement
We are an equal opportunity employer, considering all qualified applicants without discrimination.
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Join to apply for the
Director of Operations, National Accounts
role at
Marmic Fire & Safety Co. The Director of Operations - National Accounts will oversee the daily operational activities of the National Accounts team, focusing on Marmic’s largest regional and national customers. Core Responsibilities
Supervisory Responsibilities: Lead the National Accounts team, including customer-facing transactional activities. Duties/Responsibilities: Plan, organize, and strategize daily operations and routines. Propose and implement process improvements to enhance business performance. Maintain strong customer relationships and address escalations promptly. Conduct customer check-ins and business meetings; resolve concerns. Achieve all customer and corporate SLA’s and KPI’s. Ensure services meet or exceed customer expectations. Provide timely service to all customer locations. Develop customer relationships at all levels and conduct proactive reviews. Meet or exceed P&L and gross margin goals. Support a robust affiliate network. Ensure professional support across Marmic branches. Drive urgency around overdue services. Lead and develop a team of managers and hourly employees, focusing on performance and quality improvement. Create reports on business status for leadership. Implement a 24/7 customer support structure. Monitor employee work and provide guidance. Establish contracts and pricing for National Accounts. Lead customer renewal efforts, maintaining high retention. Minimum Qualifications
Skills/Abilities: Management experience with cross-functional teams of 75+ employees. Experience leading senior managers. Decisive leadership skills. P&L and budget management, with experience managing $50M+ annually. Negotiation, conflict resolution, and presentation skills. Creative problem-solving skills. Client-focused mindset. Organized and proactive. Education & Experience: Experience in multi-site, regional, or national route-based business models. Degree in business management or related field preferred. 7-10 years in leadership roles. Physical Requirements
Sitting at a desk and working on a computer for extended periods. Benefits & Perks
Competitive pay plus benefits such as: Weekly paychecks. 401K with up to 4% match. Health insurance starting first month. Telehealth services. Up to 13 PTO days in first year. Paid holidays. Vehicle allowance, tools, and equipment. Who We Are
Marmic Fire & Safety Company (MFS) has a rich history since 1951, expanding through customer-centric service across the Midwest and nationally, providing fire protection and safety services. EEO Statement
We are an equal opportunity employer, considering all qualified applicants without discrimination.
#J-18808-Ljbffr