Michael Page
Permanent opportunity with established bank.
Hands on management role with leadership opportunity.
About Our Client
The client is a well-reputed bank with an international footprint.
Job Description
Oversee Help Desk/Desktop support, troubleshooting hardware/software issues, managing infrastructure updates and outages, and ensuring all systems remain within supported lifecycle phases. Manage critical applications (including outages, upgrades, and testing), lead special projects, and maintain accurate system documentation. Handle vendor relationships, software licensing, procurement processes, and serve as the primary contact for internal/external audits and regulatory reviews. Lead communication with business units regarding tech changes, gather feedback, and manage risk through disaster recovery testing, business continuity planning, and governance activities. Lead a team of 4, including task prioritization, scheduling, cross-training, performance management, and supporting individual development plans. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
Experience with OCC and/or FINRA audits Markets trading floor support People Management Managing teams from a branch location (e.g. influencing remote service and product owners) Working with upper management/ability to translate technology to business owners who aren't technical Recent hands on with desktop support, including AV, VC, Printers, Mobile devices 3rd party vendor relationship management
What's on Offer
A permanent opportunity with an established firm in the financial services space.
Contact
Hannah Nagle
Quote job ref
JN-062025-6755442
The client is a well-reputed bank with an international footprint.
Job Description
Oversee Help Desk/Desktop support, troubleshooting hardware/software issues, managing infrastructure updates and outages, and ensuring all systems remain within supported lifecycle phases. Manage critical applications (including outages, upgrades, and testing), lead special projects, and maintain accurate system documentation. Handle vendor relationships, software licensing, procurement processes, and serve as the primary contact for internal/external audits and regulatory reviews. Lead communication with business units regarding tech changes, gather feedback, and manage risk through disaster recovery testing, business continuity planning, and governance activities. Lead a team of 4, including task prioritization, scheduling, cross-training, performance management, and supporting individual development plans. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
Experience with OCC and/or FINRA audits Markets trading floor support People Management Managing teams from a branch location (e.g. influencing remote service and product owners) Working with upper management/ability to translate technology to business owners who aren't technical Recent hands on with desktop support, including AV, VC, Printers, Mobile devices 3rd party vendor relationship management
What's on Offer
A permanent opportunity with an established firm in the financial services space.
Contact
Hannah Nagle
Quote job ref
JN-062025-6755442