Global Technical Talent
Primary Job Title:
Help Desk Support
Alternate/Related Job Titles: IT Support Specialist Technical Support Analyst Service Desk Technician Desktop Support Technician IT Helpdesk Representative Location: Augusta, ME
Onsite Flexibility: Onsite
Contract Details:
Position Type:
Contract Contract Duration:
Not specified Start:
08/08/2025 End:
Not specified Pay Rate:
$25.00 - $26.00/hour Job Summary: The State of Maine seeks
5 Help Desk Analysts
to provide frontline technical assistance and user support during the PRISM system go-live. This role will address the significant change in accessing the new HR system by handling increased call volumes, troubleshooting issues, and ensuring clear documentation for problem resolution and escalation.
Key Responsibilities:
Learn and operate the organization's phone and ticketing system. Reset Active Directory passwords and troubleshoot basic browser issues in a
web-based SSO environment . Document issues, solutions, and escalation details in tickets. Provide
technical assistance, support, and advice
to end users for hardware, software, and systems. Investigate and resolve software and hardware problems. Serve as a
primary Level 1 support contact
for technical and non-technical users. Determine whether issues are hardware, software, or system-related. Guide users through diagnostic procedures via phone and diagnostic software. Utilize various call-tracking software and systems to log and manage cases. Maintain up-to-date industry knowledge through independent study and trade publications. Follow quality standards and demonstrate strong
customer service
skills. Work effectively in a team environment and complete assigned tasks. Communicate clearly in both written and verbal formats. Required Experience:
1-3 years of support experience. Nice-to-Have Experience:
Experience working in high-volume service desk environments. Required Skills:
Customer Service Troubleshooting Documentation Preferred Skills:
Active Directory password management Web-based SSO systems Call-tracking/ticketing software Browser troubleshooting Clear written and verbal communication Additional Skills from Original Description:
Researching technical problems Hardware/software issue resolution Team collaboration Quality standards adherence Benefits:
Medical, Vision, and Dental Insurance Plans 401k Retirement Fund
About the Client: Augusta, ME-based company with 12,000+ employees and $12 billion in sales. Provides justice, transportation, education, economic development, business regulation, and cultural enrichment services. Rated a four-star employer on Glassdoor and Indeed.
About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
25-24586 #gttic
Alternate/Related Job Titles: IT Support Specialist Technical Support Analyst Service Desk Technician Desktop Support Technician IT Helpdesk Representative Location: Augusta, ME
Onsite Flexibility: Onsite
Contract Details:
Position Type:
Contract Contract Duration:
Not specified Start:
08/08/2025 End:
Not specified Pay Rate:
$25.00 - $26.00/hour Job Summary: The State of Maine seeks
5 Help Desk Analysts
to provide frontline technical assistance and user support during the PRISM system go-live. This role will address the significant change in accessing the new HR system by handling increased call volumes, troubleshooting issues, and ensuring clear documentation for problem resolution and escalation.
Key Responsibilities:
Learn and operate the organization's phone and ticketing system. Reset Active Directory passwords and troubleshoot basic browser issues in a
web-based SSO environment . Document issues, solutions, and escalation details in tickets. Provide
technical assistance, support, and advice
to end users for hardware, software, and systems. Investigate and resolve software and hardware problems. Serve as a
primary Level 1 support contact
for technical and non-technical users. Determine whether issues are hardware, software, or system-related. Guide users through diagnostic procedures via phone and diagnostic software. Utilize various call-tracking software and systems to log and manage cases. Maintain up-to-date industry knowledge through independent study and trade publications. Follow quality standards and demonstrate strong
customer service
skills. Work effectively in a team environment and complete assigned tasks. Communicate clearly in both written and verbal formats. Required Experience:
1-3 years of support experience. Nice-to-Have Experience:
Experience working in high-volume service desk environments. Required Skills:
Customer Service Troubleshooting Documentation Preferred Skills:
Active Directory password management Web-based SSO systems Call-tracking/ticketing software Browser troubleshooting Clear written and verbal communication Additional Skills from Original Description:
Researching technical problems Hardware/software issue resolution Team collaboration Quality standards adherence Benefits:
Medical, Vision, and Dental Insurance Plans 401k Retirement Fund
About the Client: Augusta, ME-based company with 12,000+ employees and $12 billion in sales. Provides justice, transportation, education, economic development, business regulation, and cultural enrichment services. Rated a four-star employer on Glassdoor and Indeed.
About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
25-24586 #gttic