Midas
Service Writer Manager
The Service Writer Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Service Writer Manager owns overall operations in terms of cost control, inventory management, compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture. We are looking for a seasoned Writer Manager with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. Two years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills. Responsibilities as a Service Writer Manager will include managing and directing all automotive and general service technicians in the operation of the shop, including: Recruit, hire, train, motivate, evaluate, schedule and coach employees. Deliver exceptional customer service while listening and consulting customers. Following up with customers, services requested, estimated completion times, etc. Oversee complete vehicle inspections and then make comprehensive recommendationsbuilding computerized repair orders and sourcing parts. Deliver and discuss pricing estimates with customers as well as promoting shop service specials. Lead, manage, and train team while keeping in tune with our companys vision, purpose, core values, and employee creed. Oversee all sales, accounting, and clerical functions from Service Advisors. Oversee technicians inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks. Maintain inventory counts. Responsible for any inventory losses. Overall cleanliness and organization of the facility, including environmental compliance. Employees record keeping of hours and scheduling. Updating and submitting daily sales reports. Qualifications: A minimum of 2 years of service writer experience. General automotive knowledge. Excellent customer service disposition. Good communication skills. Strong POS computer and Internet skills. Leadership ability. Team building skills. Ability to work a flexible retail schedule including weekends, evenings, and holidays. Valid drivers license. Join Our Team As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everythingtires, brakes, oilso the opportunities to grow and develop expertise with Midas are endless.
The Service Writer Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Service Writer Manager owns overall operations in terms of cost control, inventory management, compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture. We are looking for a seasoned Writer Manager with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. Two years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills. Responsibilities as a Service Writer Manager will include managing and directing all automotive and general service technicians in the operation of the shop, including: Recruit, hire, train, motivate, evaluate, schedule and coach employees. Deliver exceptional customer service while listening and consulting customers. Following up with customers, services requested, estimated completion times, etc. Oversee complete vehicle inspections and then make comprehensive recommendationsbuilding computerized repair orders and sourcing parts. Deliver and discuss pricing estimates with customers as well as promoting shop service specials. Lead, manage, and train team while keeping in tune with our companys vision, purpose, core values, and employee creed. Oversee all sales, accounting, and clerical functions from Service Advisors. Oversee technicians inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks. Maintain inventory counts. Responsible for any inventory losses. Overall cleanliness and organization of the facility, including environmental compliance. Employees record keeping of hours and scheduling. Updating and submitting daily sales reports. Qualifications: A minimum of 2 years of service writer experience. General automotive knowledge. Excellent customer service disposition. Good communication skills. Strong POS computer and Internet skills. Leadership ability. Team building skills. Ability to work a flexible retail schedule including weekends, evenings, and holidays. Valid drivers license. Join Our Team As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everythingtires, brakes, oilso the opportunities to grow and develop expertise with Midas are endless.