Logo
City of New York

ELIGIBILITY AND SUPPORT MANAGER

City of New York, New York, New York, United States, 10001

Save Job

Eligibility And Support Manager

Applicants must be permanent in the Principal Administrative Associate Civil Service Title. The HIV/AIDS Services Administration (HASA) is the primary mechanism within the Human Resources Administration (HRA) which expedites access to essential benefits such as medical, social, financial, and vocational programs to more than 32,000 individuals living with HIV, as well as 8,000+ affected families. HASA provides intensive case management, rental assistance, emergency and permanent supportive housing, and assistance with applying for public benefits and services including Medicaid, food stamps, and cash assistance. HASA also provides vocational services that prepare clients for employment. With counselors to help identify barriers to employment, clients can select vocational goals and receive support. Other HASA services include home care and homemaking services, mental health and substance use screening and treatment referrals, transportation assistance, referrals to community-based organizations, and SSI or SSD application and appeal. Under the general direction of the Center Director with broad latitude for the exercise of independent initiative and judgment, performs difficult administrative, analytical and supervisory responsibilities overseeing the unit's that comprise Eligibility and Support Services: Eligibility determinations, Error Correction, Control, and Reception/Disbursement & Collection. These units are integral to the initial and continued financial assistance for all HASA clients and their families. The Eligibility and Support Manager provides direction to subordinate staff in the development of processes to initiate and deliver benefits accurately and expeditiously, evaluate unit productivity through statistical analysis, the composition of daily, weekly and quarterly reports, in addition to other administrative responsibilities. Overseeing these units requires multi-tasking abilities, so responsibilities as they pertain to Financial Eligibility Benefits, issuance disbursements and error correction are dealt with in order of importance. Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; 4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 years. Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.