Sunridge Management
Leasing Consultant
The purpose of this job description is to communicate the responsibilities and duties associated with the position of Leasing Consultant. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. It is imperative that you review closely these duties, skills, and physical requirements and that you understand you are verifying that you can perform all the duties, have the skills and possess the physical abilities necessary to perform the job as described. The leasing consultant is the property's sales representative whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned property, and properly secure lease agreements from qualified persons. A leasing consultant is very service-oriented and strives to make current residents feel welcome and comfortable in their community. The leasing consultant will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities. Duties and responsibilities include: conducting all business in accordance with company policies and procedures, fair housing, americans with disabilities act, fair credit reporting act, and all other laws pertaining to apartments; having complete knowledge of fair housing compliance laws or attending fair housing training within the first 90 days of employment; having complete knowledge of lease contract, application, and other addenda; having complete knowledge of sunridge policy and procedures as outlined in the employee handbook and operations manual; immediately notifying his or her immediate supervisor or avp of any illegal conduct by a vendor, resident, or another employee; maintaining a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet; maintaining work area in a clean and organized manner; inspecting models and making ready vacancies daily to ensure cleanliness; answering incoming phone calls and handling each call whether it is a prospect call, irate resident, service request, etc.; transferring calls to assistant manager or manager when appropriate; greeting prospective residents, qualifying and determining their needs and preferences, professionally presenting the community and specific apartment(s) while pointing out features and benefits; maintaining awareness of local market conditions and trends; contributing ideas to the manager for marketing the property and for improving resident satisfaction; performing outreach marketing duties; correctly completing all lease applications, processing application verification, and notifying prospective residents of results; completing all lease paperwork including related addenda per sunridge policy; accepting rent and deposit
not to include cash or incomplete money orders; providing receipt upon request using only approved sunridge receipts from receipt book; completing guest information form on all prospects, sending thank you notes and performing follow-up; entering phone and/or walk-in traffic from welcome cards into the computer daily; physically inspecting the property when on grounds, picking up litter, and reporting any service needs to the manager, including cluttered patios, inoperable vehicles, broken windows, water leaks, etc.; inventorying office supplies on a weekly basis; reporting needs to the manager; organizing and filing appropriate reports, leases, and paperwork daily; attending company meetings when requested; documenting all resident communication (verbal and written) in the lease file conversation log; assisting manager and assistant manager in preparation of daily and weekly reports, market surveys, etc.; accompanying outside vendors on service request calls for occupied apartments when necessary; completing all grace hill courses by the required deadlines; commissions and bonuses will not be paid for anyone with past due grace hill courses; performing any additional duties assigned by manager or property supervisor. Qualifications include maintaining good leasing and closing skills, being and staying organized, and possessing basic computer skills. Work hours: an employee will be required to work a flexible workweek which often includes weekends and holidays. Employees work 20-40 hours per week depending on full or part-time status. Overtime must be approved by your supervisor prior to working over 40 hours if full-time or 25 hours if part-time. Physical requirements: stand and walk or sit alternatively depending on specific needs of the day. Estimate 70% of time spent on feet and 30% sitting at a desk. Have constant need (66% to 100% of the time) to perform the following physical activities: bend/stoop/squat, pick up litter, filing, climb stairs, show and inspect the community, push or pull, open and close doors, reach above shoulder, store/retrieve supplies. Have constant need (66% to 100% of the time) to perform standing and walking activities related to inspecting the community and traveling between properties. Constant need (66% to 100% of the time) to perform the following physical activities: writing/typing/data entry, corporate/inter-office/resident communication, grasping/turning, telephone/doorknob use, finger dexterity, typing, operation of office equipment. Vision requirements: constant need (66% to 100% of the time) to complete forms, read and review reports, answer a wide variety of correspondence, view the computer screen. Frequent need to see small detail. Constant need (66% to 100% of the time) to see things clearly beyond arm's reach; e.g. inspecting the property and showing property. Hearing requirements: constant need (66% to 100% of the time) to communicate over the telephone and in-person with prospects, residents, vendors, and corporate employees. Speaking requirements: constant need (66% to 100% of the time) to communicate over the telephone and in-person with prospects, residents, vendors, and corporate employees. Driving/traveling requirements: frequent need (66% to 100% of the time) to utilize personal transportation to inspect surrounding neighborhood, make trips to the bank, visit the corporate office, conduct outreach marketing, and run property-related errands. Must have and maintain a valid driver's license and automobile insurance. Must have and maintain access to street legal, reliable transportation. Working environment: indoors, frequently outdoors, in all weather conditions. Occasional exposure (1% to 33% of the time) to paint fumes, solvents, adhesives, etc. Reasoning development: moderate. Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Needs to think rationally beyond a specific set of instructions. Sunridge management group is an equal opportunity employer and a drug-free workplace that has been in business for over 30 years.
The purpose of this job description is to communicate the responsibilities and duties associated with the position of Leasing Consultant. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. It is imperative that you review closely these duties, skills, and physical requirements and that you understand you are verifying that you can perform all the duties, have the skills and possess the physical abilities necessary to perform the job as described. The leasing consultant is the property's sales representative whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned property, and properly secure lease agreements from qualified persons. A leasing consultant is very service-oriented and strives to make current residents feel welcome and comfortable in their community. The leasing consultant will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities. Duties and responsibilities include: conducting all business in accordance with company policies and procedures, fair housing, americans with disabilities act, fair credit reporting act, and all other laws pertaining to apartments; having complete knowledge of fair housing compliance laws or attending fair housing training within the first 90 days of employment; having complete knowledge of lease contract, application, and other addenda; having complete knowledge of sunridge policy and procedures as outlined in the employee handbook and operations manual; immediately notifying his or her immediate supervisor or avp of any illegal conduct by a vendor, resident, or another employee; maintaining a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet; maintaining work area in a clean and organized manner; inspecting models and making ready vacancies daily to ensure cleanliness; answering incoming phone calls and handling each call whether it is a prospect call, irate resident, service request, etc.; transferring calls to assistant manager or manager when appropriate; greeting prospective residents, qualifying and determining their needs and preferences, professionally presenting the community and specific apartment(s) while pointing out features and benefits; maintaining awareness of local market conditions and trends; contributing ideas to the manager for marketing the property and for improving resident satisfaction; performing outreach marketing duties; correctly completing all lease applications, processing application verification, and notifying prospective residents of results; completing all lease paperwork including related addenda per sunridge policy; accepting rent and deposit
not to include cash or incomplete money orders; providing receipt upon request using only approved sunridge receipts from receipt book; completing guest information form on all prospects, sending thank you notes and performing follow-up; entering phone and/or walk-in traffic from welcome cards into the computer daily; physically inspecting the property when on grounds, picking up litter, and reporting any service needs to the manager, including cluttered patios, inoperable vehicles, broken windows, water leaks, etc.; inventorying office supplies on a weekly basis; reporting needs to the manager; organizing and filing appropriate reports, leases, and paperwork daily; attending company meetings when requested; documenting all resident communication (verbal and written) in the lease file conversation log; assisting manager and assistant manager in preparation of daily and weekly reports, market surveys, etc.; accompanying outside vendors on service request calls for occupied apartments when necessary; completing all grace hill courses by the required deadlines; commissions and bonuses will not be paid for anyone with past due grace hill courses; performing any additional duties assigned by manager or property supervisor. Qualifications include maintaining good leasing and closing skills, being and staying organized, and possessing basic computer skills. Work hours: an employee will be required to work a flexible workweek which often includes weekends and holidays. Employees work 20-40 hours per week depending on full or part-time status. Overtime must be approved by your supervisor prior to working over 40 hours if full-time or 25 hours if part-time. Physical requirements: stand and walk or sit alternatively depending on specific needs of the day. Estimate 70% of time spent on feet and 30% sitting at a desk. Have constant need (66% to 100% of the time) to perform the following physical activities: bend/stoop/squat, pick up litter, filing, climb stairs, show and inspect the community, push or pull, open and close doors, reach above shoulder, store/retrieve supplies. Have constant need (66% to 100% of the time) to perform standing and walking activities related to inspecting the community and traveling between properties. Constant need (66% to 100% of the time) to perform the following physical activities: writing/typing/data entry, corporate/inter-office/resident communication, grasping/turning, telephone/doorknob use, finger dexterity, typing, operation of office equipment. Vision requirements: constant need (66% to 100% of the time) to complete forms, read and review reports, answer a wide variety of correspondence, view the computer screen. Frequent need to see small detail. Constant need (66% to 100% of the time) to see things clearly beyond arm's reach; e.g. inspecting the property and showing property. Hearing requirements: constant need (66% to 100% of the time) to communicate over the telephone and in-person with prospects, residents, vendors, and corporate employees. Speaking requirements: constant need (66% to 100% of the time) to communicate over the telephone and in-person with prospects, residents, vendors, and corporate employees. Driving/traveling requirements: frequent need (66% to 100% of the time) to utilize personal transportation to inspect surrounding neighborhood, make trips to the bank, visit the corporate office, conduct outreach marketing, and run property-related errands. Must have and maintain a valid driver's license and automobile insurance. Must have and maintain access to street legal, reliable transportation. Working environment: indoors, frequently outdoors, in all weather conditions. Occasional exposure (1% to 33% of the time) to paint fumes, solvents, adhesives, etc. Reasoning development: moderate. Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Needs to think rationally beyond a specific set of instructions. Sunridge management group is an equal opportunity employer and a drug-free workplace that has been in business for over 30 years.