Qualtrics
At Qualtrics, we create software the worlds best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for conventionbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not, theyll find you. From retail to government to healthcare, were on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think thats work worth doing.
XM Success CAHPS Team
Why We Have This Role
The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent!
Our Healthcare Industry Team is addressing rapid growth that requires expertise in regulatory programs for patient experience as well as payers. This team has two positions, Technology Consultant and Data Processor, that ensure clients and Qualtrics are in compliance with CAHPS protocols.
Technology Consultant
How Youll Find Success
You will know you are doing a great job when you:
Successfully onboard our clients, implement and deliver customer projects, driving them from inception to production go-live
Deliver solutions of value to our customers, ultimately resulting in high renewal and expansion rates
Build strong, lasting relationships with clients, and are a creative and analytical problem-solver
Support the Product team to improve product features and, in time, the Sales team in pursuit of large deals.
Exhibit the ability to effectively juggle multiple priorities
Demonstrate outstanding interpersonal, collaboration, and communication skills
Most importantly, you care deeply about our clients and provide them a world-class experience
How Youll Grow
You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following:
Hands-on experience with emerging technologies
Exposure to the latest thought leadership in the XM industry
Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features
Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization
Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth
Things Youll Do
Rapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
Design and document functional and technical requirements and help scope projects by understanding timelines and work
Solve complex technical implementations both independently and in a team environment
Clearly communicate solutions back to clients through multiple communication channels
Enable clients on the Qualtrics Experience Management (XM) Platform and related solutions
Lead implementation projects to completion, including management of client relationships, schedule, risks, issues, and resources.
Coordinate and collaborate with the Engagement Manager and other members of the internal account team.
Collaborate with our Product Management and Engineering teams to solve problems and deliver custom engineering solutions
Contribute to the teams body of knowledge, including lessons learned, best practices, and guidance materials.
Continuously adapt and deepen your product knowledge while staying updated on emerging technologies.
Data Processor
How Youll Find Success
Lead CAHPS data quality management from data intake all the way through data submission to QualityNet.
Identify data quality issues, data security, data storage issues and work with appropriate resources to address
Ensuring all required data fields are setup and populated correctly and consistently for each client
Coordinate and advise on data quality for submission from identifying missing data elements to requesting client update files.
Responsible for all QA of CAHPS data across clients and preparation for data submission
Be proficient in use of the Excel, XML, .XLS and common data file formats.
A natural curiosity about the data! Ability to identify and questions anomalies in the data
How Youll Grow
Maintain agendas, timelines, project plans, communications and expectations of customer and vendor(s) in coordination with the delivery team.
Coordinate and advise on various quality improvement activities throughout the life of a project
Ensure customer is happy with experience and feels comfortable with quality of data collected and deliverables provided
Responsible for all QA of CAHPS data and preparation for data submission
Be proficient in use of the Excel, XML, SPSS, Sequel and common data file formats.
Things Youll Do
Establish and Monitor client sampling in accordance with regulatory guidelines
Oversee data intake requirements for new CAHPS clients
Track all required quality checks
Manage data quality in preparation for data submission
Communicate any required CAHPS updates to clients
Project management small customer implementations for CAHPS programs
Attend required CAHPS trainings
Assist in preparing for and participate in annual CAHPS audits
What Were Looking For On Your Resume
Bachelors degree
2-5 years in data quality and program oversight
Comfortable with GSuite, and Microsoft office for MACs
Superb communication and project management skills
Comfortable in a fast-pace, and highly competitive environment
Ability to communicate clearly and pleasantly through both written and spoken mode
Able to analyze response data and report back to clients for actioning.
What You Should Know About This Team
The Regulatory Team collaborates cross functionally with many different areas of the organization to brainstorm, troubleshoot and innovate to meet customer needs.
The team works closely with our Product and Engineering teams to design and test new technology features to meet changing programs requirements
Our Teams Favorite Perks and Benefits
Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
We believe in sharing Qualtrics success which is part of the compensation for all employees
To learn more about what we value read about it directly from our employees
Qualtrics Life stories
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
???????Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act , Equal Opportunity Employment , Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role thats the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
When you join one of our teams, youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not, theyll find you. From retail to government to healthcare, were on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think thats work worth doing.
XM Success CAHPS Team
Why We Have This Role
The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent!
Our Healthcare Industry Team is addressing rapid growth that requires expertise in regulatory programs for patient experience as well as payers. This team has two positions, Technology Consultant and Data Processor, that ensure clients and Qualtrics are in compliance with CAHPS protocols.
Technology Consultant
How Youll Find Success
You will know you are doing a great job when you:
Successfully onboard our clients, implement and deliver customer projects, driving them from inception to production go-live
Deliver solutions of value to our customers, ultimately resulting in high renewal and expansion rates
Build strong, lasting relationships with clients, and are a creative and analytical problem-solver
Support the Product team to improve product features and, in time, the Sales team in pursuit of large deals.
Exhibit the ability to effectively juggle multiple priorities
Demonstrate outstanding interpersonal, collaboration, and communication skills
Most importantly, you care deeply about our clients and provide them a world-class experience
How Youll Grow
You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following:
Hands-on experience with emerging technologies
Exposure to the latest thought leadership in the XM industry
Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features
Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization
Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth
Things Youll Do
Rapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
Design and document functional and technical requirements and help scope projects by understanding timelines and work
Solve complex technical implementations both independently and in a team environment
Clearly communicate solutions back to clients through multiple communication channels
Enable clients on the Qualtrics Experience Management (XM) Platform and related solutions
Lead implementation projects to completion, including management of client relationships, schedule, risks, issues, and resources.
Coordinate and collaborate with the Engagement Manager and other members of the internal account team.
Collaborate with our Product Management and Engineering teams to solve problems and deliver custom engineering solutions
Contribute to the teams body of knowledge, including lessons learned, best practices, and guidance materials.
Continuously adapt and deepen your product knowledge while staying updated on emerging technologies.
Data Processor
How Youll Find Success
Lead CAHPS data quality management from data intake all the way through data submission to QualityNet.
Identify data quality issues, data security, data storage issues and work with appropriate resources to address
Ensuring all required data fields are setup and populated correctly and consistently for each client
Coordinate and advise on data quality for submission from identifying missing data elements to requesting client update files.
Responsible for all QA of CAHPS data across clients and preparation for data submission
Be proficient in use of the Excel, XML, .XLS and common data file formats.
A natural curiosity about the data! Ability to identify and questions anomalies in the data
How Youll Grow
Maintain agendas, timelines, project plans, communications and expectations of customer and vendor(s) in coordination with the delivery team.
Coordinate and advise on various quality improvement activities throughout the life of a project
Ensure customer is happy with experience and feels comfortable with quality of data collected and deliverables provided
Responsible for all QA of CAHPS data and preparation for data submission
Be proficient in use of the Excel, XML, SPSS, Sequel and common data file formats.
Things Youll Do
Establish and Monitor client sampling in accordance with regulatory guidelines
Oversee data intake requirements for new CAHPS clients
Track all required quality checks
Manage data quality in preparation for data submission
Communicate any required CAHPS updates to clients
Project management small customer implementations for CAHPS programs
Attend required CAHPS trainings
Assist in preparing for and participate in annual CAHPS audits
What Were Looking For On Your Resume
Bachelors degree
2-5 years in data quality and program oversight
Comfortable with GSuite, and Microsoft office for MACs
Superb communication and project management skills
Comfortable in a fast-pace, and highly competitive environment
Ability to communicate clearly and pleasantly through both written and spoken mode
Able to analyze response data and report back to clients for actioning.
What You Should Know About This Team
The Regulatory Team collaborates cross functionally with many different areas of the organization to brainstorm, troubleshoot and innovate to meet customer needs.
The team works closely with our Product and Engineering teams to design and test new technology features to meet changing programs requirements
Our Teams Favorite Perks and Benefits
Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
We believe in sharing Qualtrics success which is part of the compensation for all employees
To learn more about what we value read about it directly from our employees
Qualtrics Life stories
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
???????Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act , Equal Opportunity Employment , Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role thats the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.