Solventum
Software Support Analyst (Solventum)
3M Health Care is now Solventum. At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You'll Make in this Role: The person hired for the position of Software Support Analyst will provide outstanding client support for Solventum customers who are using the Solventum coding product line. Each day brings new challenges as our close-knit team collaborates across product, development, and cloud hosting to support our clients. As a Software Support Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Taking inbound technical customer support calls for the Solventum HIS software solutions, which may involve multiple client phone conversations to fully understand and resolve issues Identifying and resolving customer software problems, software failures, and complex problems which require independent action to correct and/or prevent Implementing software changes to resolve customer issues Building credibility and trust with Solventum HIS customers and departments by providing solutions to software issues, inquiries and problems Participating in the on-call rotation as a required part of the role Assisting in the escalation process to Development or Systems Engineering for tickets which cannot be resolved internally Actively participating in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with Solventum's values and ethical standards. Analyzing and recommending alternative solutions to meet customer needs Identifying areas of opportunity to improve communication and efficiency to enhance customer satisfaction Supporting the team process and participate on cross-functional teams Your Skills and Expertise: To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: Bachelor's Degree or higher AND (2) two years experience in a private, public, government or military environment OR High School Diploma/GED from AND (7) seven years of experience in a private, public, government or military environment AND Minimum of one (1+) years of supporting a windows based web server that utilized one or more of the following technologies Apace, Tomcat or IIS Additional qualifications that could help you succeed even further in this role include: Related experience in consulting, software development, 2nd or 3rd tier technical support, technical project management, training development Ability to solve problems in a logical, methodical, and time efficient manner Preferred 1 year of Microsoft SQL database experience Understanding of the health care industry, and medical coding specifically Knowledge and experience with XML Ability to work independently as well as part of a team Knowledge and experience with interfaces, particularly HL7, XML, JSON Work location: Hybrid -USA (Job Duties allow for some remote work but require travel to Murray, UT or Silver Spring, MD at least 1 day per week) Travel: May include up to 10% [domestic/international] Relocation Assistance: Not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being: Solventum offers many programs to help you live your best life
both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. The expected compensation range for this position is $82,370 - $100,675, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking
here
, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
3M Health Care is now Solventum. At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You'll Make in this Role: The person hired for the position of Software Support Analyst will provide outstanding client support for Solventum customers who are using the Solventum coding product line. Each day brings new challenges as our close-knit team collaborates across product, development, and cloud hosting to support our clients. As a Software Support Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Taking inbound technical customer support calls for the Solventum HIS software solutions, which may involve multiple client phone conversations to fully understand and resolve issues Identifying and resolving customer software problems, software failures, and complex problems which require independent action to correct and/or prevent Implementing software changes to resolve customer issues Building credibility and trust with Solventum HIS customers and departments by providing solutions to software issues, inquiries and problems Participating in the on-call rotation as a required part of the role Assisting in the escalation process to Development or Systems Engineering for tickets which cannot be resolved internally Actively participating in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with Solventum's values and ethical standards. Analyzing and recommending alternative solutions to meet customer needs Identifying areas of opportunity to improve communication and efficiency to enhance customer satisfaction Supporting the team process and participate on cross-functional teams Your Skills and Expertise: To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: Bachelor's Degree or higher AND (2) two years experience in a private, public, government or military environment OR High School Diploma/GED from AND (7) seven years of experience in a private, public, government or military environment AND Minimum of one (1+) years of supporting a windows based web server that utilized one or more of the following technologies Apace, Tomcat or IIS Additional qualifications that could help you succeed even further in this role include: Related experience in consulting, software development, 2nd or 3rd tier technical support, technical project management, training development Ability to solve problems in a logical, methodical, and time efficient manner Preferred 1 year of Microsoft SQL database experience Understanding of the health care industry, and medical coding specifically Knowledge and experience with XML Ability to work independently as well as part of a team Knowledge and experience with interfaces, particularly HL7, XML, JSON Work location: Hybrid -USA (Job Duties allow for some remote work but require travel to Murray, UT or Silver Spring, MD at least 1 day per week) Travel: May include up to 10% [domestic/international] Relocation Assistance: Not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being: Solventum offers many programs to help you live your best life
both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. The expected compensation range for this position is $82,370 - $100,675, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking
here
, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.