Iberdrola
IT Systems Consultant - SAP
Location: Orange, CT; Binghamton, NY, Rochester, NY. Work type: Office The salary range for this position is dependent upon experience, ranging from $125,766 to $172,929. Job Summary
This role leads and oversees IT applications supporting key business processes across Electric and Gas operationsincluding distribution, transmission, construction, maintenance, inspection, and asset management. It acts as a bridge between Business and IT leadership to evaluate and prioritize project and maintenance requests, ensuring alignment with strategic goals. The position drives application efficiency, integration, and digital evolution, while managing development teams to deliver on roadmaps, meet SLAs, and maintain strong business relationships. Responsibilities
Understand business processes for Electric and Gas Companies and manage business relationships. Conduct governance meetings with business lead and review Roadmap/Portfolio, Maintenance Service Requests and SLAs adherence. Technical subject matter expert in IVR Genesys, HVCA (High Volume Call answering), IVR CCaaS, SAP ERP areas. Has knowledge of related products and technologies and understand systems integration. Understands the value and impact of IVR, Cloud Application, SAP technology as it applies to business processes. Required Qualifications
Education Required
Requires a bachelor's degree in computer science, Information Technology, Math, or Engineering Skills/Abilities
Leadership and management skills. Project Management is a plus. Able to manage multiple priorities, challenging and rigid deadlines and technologies. Able to work with management team counterparts to meet priorities and resolve issues. Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level. The ability to proactively identify innovative solutions to challenging problems and explain complex concepts and risk both simply and accurately to non-technical users. Strong analytical and problem-solving abilities. Experience/Training
10 years or more of related IT experience with at least 8 or more years working in designing, implementing and supporting IVR, Cloud Application and SAP Solutions Knowledge of IVR, Cloud Application, SAP structures, configuration, standards and object dependencies Experience with full project lifecycles of IVR, Cloud Application, SAP ERP systems Application functional experience is required Strong service delivery experience within IT. Behavioral Competencies
Develop self & others Empower to grow Collaborate and share Be a role model Focus to achieve results Be agile #LI-NB1 #LI-office Company: AVANGRID SERVICE COMPANY Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power. Job Posting End Date: August-11-2025
Location: Orange, CT; Binghamton, NY, Rochester, NY. Work type: Office The salary range for this position is dependent upon experience, ranging from $125,766 to $172,929. Job Summary
This role leads and oversees IT applications supporting key business processes across Electric and Gas operationsincluding distribution, transmission, construction, maintenance, inspection, and asset management. It acts as a bridge between Business and IT leadership to evaluate and prioritize project and maintenance requests, ensuring alignment with strategic goals. The position drives application efficiency, integration, and digital evolution, while managing development teams to deliver on roadmaps, meet SLAs, and maintain strong business relationships. Responsibilities
Understand business processes for Electric and Gas Companies and manage business relationships. Conduct governance meetings with business lead and review Roadmap/Portfolio, Maintenance Service Requests and SLAs adherence. Technical subject matter expert in IVR Genesys, HVCA (High Volume Call answering), IVR CCaaS, SAP ERP areas. Has knowledge of related products and technologies and understand systems integration. Understands the value and impact of IVR, Cloud Application, SAP technology as it applies to business processes. Required Qualifications
Education Required
Requires a bachelor's degree in computer science, Information Technology, Math, or Engineering Skills/Abilities
Leadership and management skills. Project Management is a plus. Able to manage multiple priorities, challenging and rigid deadlines and technologies. Able to work with management team counterparts to meet priorities and resolve issues. Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level. The ability to proactively identify innovative solutions to challenging problems and explain complex concepts and risk both simply and accurately to non-technical users. Strong analytical and problem-solving abilities. Experience/Training
10 years or more of related IT experience with at least 8 or more years working in designing, implementing and supporting IVR, Cloud Application and SAP Solutions Knowledge of IVR, Cloud Application, SAP structures, configuration, standards and object dependencies Experience with full project lifecycles of IVR, Cloud Application, SAP ERP systems Application functional experience is required Strong service delivery experience within IT. Behavioral Competencies
Develop self & others Empower to grow Collaborate and share Be a role model Focus to achieve results Be agile #LI-NB1 #LI-office Company: AVANGRID SERVICE COMPANY Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power. Job Posting End Date: August-11-2025