Suttell and Hammer, P.S.
*Our Company*
Ready to make your application Please do read through the description at least once before clicking on Apply.
Suttell & Hammer, P.S. strives to be the pre-eminent creditors-rights law firm in the nation. We pride ourselves on providing the highest quality and efficient legal representation to our clients. We have expanded our practice into 11 states and represent major U.S. banks.
We are looking to bring on new talent that will help us continue to succeed as we grow!
This position will work out of our Everett, WA branch office supporting approximately 40 onsite staff, and receive support from our IT staff remotely from our Bellevue HQ. Our Everett branch is increasing staff significantly in the next two quarters.
*Compensation, Benefits & Other*
* Base pay $24/hour; performance review at 90 days * Medical and Dental are offered at 60 days employment * Paid Time Off begins accruing at 90 days * Paid Holidays at 90 days * Subsidized gym membership available D.O.E. * Free parking * 401k at %6 match available after 1 year
*Job Summary* We are seeking a knowledgeable and proactive IT Support professional to join our team and handle basic desktop support and IT projects.
*Responsibilities*
* Serve as the first point of contact for technical support inquiries via our ticketing system, email, and chat. * Diagnose and resolve basic hardware and software issues for end-users. * Run background data reports; solve document upload errors occurring between our case system and secure client portals. * Assist with user account management, including password resets and account configurations. * Provide assistance on using company software and systems. * Install new hardware and required software on the new devices. * Document and track support requests in our ticketing system. * Escalate issues as needed. * Collaborate with team members to improve processes and enhance "customer" experience. * Occasionally moving items weighing up to 50 pounds, these tasks may also include running cables in a cubicle or office environment.
*Requirements*
* Highly organized and communicative. * Customer service-oriented mindset. * Approximately 1 year of experience in a similar role. * Experience and deep understanding of the Windows 10/11 Operating Systems. * Experience with the Office 365 environment (Outlook, Word, Excel, etc.) * Understanding of computer hardware, software, and networking concepts. * Understanding of phones, printers, and scanners. * Strong problem-solving, troubleshooting abilities and attention to detail. Have a "can-do" attitude. * Ability to work in a fast-paced environment and manage multiple priorities. * Must be comfortable with a substantial amount of remote training.
*Bonus Qualifications*
* IT certification (e.g., CompTIA A+) * Experience with SQL, C# * 2 + years in a similar role
Join us in providing exceptional IT support that empowers our team to achieve their goals!
Job Type: Full-time
Pay: From $24.00 per hour
Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Health savings account * Life insurance * Paid time off * Referral program
Work Location: In person
Ready to make your application Please do read through the description at least once before clicking on Apply.
Suttell & Hammer, P.S. strives to be the pre-eminent creditors-rights law firm in the nation. We pride ourselves on providing the highest quality and efficient legal representation to our clients. We have expanded our practice into 11 states and represent major U.S. banks.
We are looking to bring on new talent that will help us continue to succeed as we grow!
This position will work out of our Everett, WA branch office supporting approximately 40 onsite staff, and receive support from our IT staff remotely from our Bellevue HQ. Our Everett branch is increasing staff significantly in the next two quarters.
*Compensation, Benefits & Other*
* Base pay $24/hour; performance review at 90 days * Medical and Dental are offered at 60 days employment * Paid Time Off begins accruing at 90 days * Paid Holidays at 90 days * Subsidized gym membership available D.O.E. * Free parking * 401k at %6 match available after 1 year
*Job Summary* We are seeking a knowledgeable and proactive IT Support professional to join our team and handle basic desktop support and IT projects.
*Responsibilities*
* Serve as the first point of contact for technical support inquiries via our ticketing system, email, and chat. * Diagnose and resolve basic hardware and software issues for end-users. * Run background data reports; solve document upload errors occurring between our case system and secure client portals. * Assist with user account management, including password resets and account configurations. * Provide assistance on using company software and systems. * Install new hardware and required software on the new devices. * Document and track support requests in our ticketing system. * Escalate issues as needed. * Collaborate with team members to improve processes and enhance "customer" experience. * Occasionally moving items weighing up to 50 pounds, these tasks may also include running cables in a cubicle or office environment.
*Requirements*
* Highly organized and communicative. * Customer service-oriented mindset. * Approximately 1 year of experience in a similar role. * Experience and deep understanding of the Windows 10/11 Operating Systems. * Experience with the Office 365 environment (Outlook, Word, Excel, etc.) * Understanding of computer hardware, software, and networking concepts. * Understanding of phones, printers, and scanners. * Strong problem-solving, troubleshooting abilities and attention to detail. Have a "can-do" attitude. * Ability to work in a fast-paced environment and manage multiple priorities. * Must be comfortable with a substantial amount of remote training.
*Bonus Qualifications*
* IT certification (e.g., CompTIA A+) * Experience with SQL, C# * 2 + years in a similar role
Join us in providing exceptional IT support that empowers our team to achieve their goals!
Job Type: Full-time
Pay: From $24.00 per hour
Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Health savings account * Life insurance * Paid time off * Referral program
Work Location: In person