Guest Services Manager

Make work your adventure at Beech Mountain Resort. We are a community of adventurers and outdoor enthusiasts. Beech Mountain Resort is committed to providing a once-in-a-lifetime experience to our guests and employees. Our team is made up of dedicated and compassionate individuals who are committed to providing an outdoor experience for all. Join us today and make work your adventure. The Guest Services Manager leads all front-line guest experiences at Beech Mountain Resort, overseeing ticket and season pass sales, group bookings, guest communications, conflict resolution, and supporting the lodging department with reservation management, homeowner communication, and sales-related duties. We are looking for a professional, outgoing, and kind leader who is a fast learner, an excellent communicator, and brings a bubbly, positive energy to every interaction. Exceptional listening skills and the ability to resolve and mitigate conflicts with patience and professionalism are essential to success in this role. This is a winter seasonal position running from November through March, ideal for a college student, recent graduate, or anyone looking for a seasonal opportunity in a lively, supportive environment. Responsibilities: Oversee and support daily ticket and pass sales operations Manage group bookings and coordinate thoughtful, memorable experiences Resolve guest issues calmly and professionally, maintaining a positive atmosphere Handle inbound calls, emails, and online chats promptly and thoroughly Serve as a role model to the Guest Services team by leading with kindness and enthusiasm Support the lodging department by assisting with reservation management, homeowner communications, and sales-related activities to help drive revenue and enhance guest experience Work collaboratively with other departments to deliver exceptional overall guest experiences Requirements or Qualifications: Exceptional listening and communication skills Strong conflict resolution and mitigation abilities, able to handle guest concerns with care and professionalism Capable of independently managing guest interactions and resolving issues to ensure a high level of satisfaction. Train, mentor, and support Guest Services staff to uphold service standards and ensure team success. 2+ years of guest services or customer service leadership preferred Professional, friendly, and approachable demeanor Quick to learn and adapt in a fast-paced environment Highly organized and detail-oriented Proficiency in Google Workspace and Microsoft Office Suite Four-wheel drive/AWD/snow chains preferred Outgoing, bubbly personality who enjoys helping and engaging with people

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