CAC - Certified Ambulance Coder

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software, and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Data Systems, a division of ZOLL Medical Corporation, is a healthcare software solutions provider that empowers hospital, EMS, fire, and billing/accounts receivable (AR) teams to deliver better patient outcomes, operational efficiencies, and greater revenue capture. Our mission is to help save more lives through data-driven innovation and interoperability, enabling our customers to achieve the highest levels of care, collaboration, and reimbursement.

Job Summary:

This role involves verifying transport and patient data, ensuring compliant coding and billing according to payer claims specifications and documentation. Responsibilities include demographic and medical coverage verification, identifying disparities in transport details, reviewing vehicle types, locations, mileage, and dates, and assigning appropriate Level of Service and Diagnosis Codes to ambulance claims. The position also involves document retrieval, professional communication with customers, call centers, and facility Patient Financial Services staff. Candidates should have 2-5 years of medical billing and claim submission experience, be highly detail-oriented, and capable of working in a fast-paced, high-volume environment.

Essential Functions:

1. Verify accurate data entry by communication/dispatch specialists and medical clinicians, including patient locations, mileage, and demographics.
2. Document all activities thoroughly in patient account notes.
3. Retrieve and interpret federal and industry-standard signature documents to ensure compliant billing and clean claim submissions.
4. Enter patient demographic information and charges into billing software for claims and financial reporting.
5. Conduct sponsor review investigations to identify and confirm third-party liabilities and insurance coverages.
6. Interact with leadership, customers, crew members, law enforcement, insurance companies, patients, and hospital systems to gather additional information as needed.
7. Perform Medicare secondary payor reviews, coordinate benefits, and generate invoices as required.
8. Apply the correct level of service based on the scope of practice.
9. Assign accurate diagnosis codes, ensuring specificity and compliance with payor guidelines.
10. Apply necessary modifiers for locations and payor requirements.
11. Initiate insurance billing transactions, transmit claims electronically, or prepare claim packets per payer requirements.
12. Screen claims for compliance with payer guidelines and form requirements.
13. Assist with billing and collection tasks as needed.
14. Provide backup support for client financial liaison duties.
15. Perform other duties as assigned.

Dimensions:

• Ability to work independently with a customer-focused approach.
• Make sound billing and collection decisions aligned with departmental goals.
• Recognize issues comprehensively and collaborate objectively on resolutions.
• Maintain professional appearance and communication standards.
• Effectively communicate details and parameters of responsibilities within hospital systems.
• Learn company procedures proactively.
• Work well within a team and demonstrate professionalism and patient advocacy in all interactions.
• Write clear, professional correspondence internally and externally.
• Adhere to HIPAA, ethical standards, and confidentiality regulations.
• Understand compliance, regulatory bodies, and payer requirements deeply.
• Represent the company positively and professionally.
• No supervisory or budget responsibilities.
• Focus on continuous improvement, learning, accountability, and teamwork.

ZOLL is a rapidly growing company operating in over 140 countries. Our culture values innovation, self-motivation, and an entrepreneurial spirit. Join us to improve outcomes for underserved patients with critical cardiopulmonary conditions and help save lives.

The hourly rate for this position ranges from $24 to $27, depending on location, experience, education, and skills.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.