Branch Sales Associate

Branch Sales Associate -HVAC Products| Carrier Enterprise |Springfield, MAIntroduction:Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Branch Sales Associate for our Plainview, NY location. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.Company Description:Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.Company Website: Summary:In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top-notch customer service will be the key to your success. This position is eligible for performance-based bonuses and incentives.Essential Duties and Responsibilities:This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities. Candidates should be prepared to travel, with advance notice provided whenever possible or as it relates to their specific role.Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues.Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.Qualifications:Previous experience in a customer-facing role, preferably in HVAC/R or a related industry.Knowledge of HVAC/R products, equipment, and components preferred but not requiredExcellent customer service skills, including active listening and problem-solving abilities.Effective communication and interpersonal skills.Proficiency in using computerized sales and inventory management systems.Detail-oriented with strong organizational skills.Ability to multitask and work effectively in a fast-paced environment.A positive attitude, willingness to learn, and a team-oriented mindset.Ability to lift and carry up to 50 pounds of merchandise.Ability to stand and walk for extended periods.Ability to bend, stoop, and reach to access products and supplies.Requirements:High School diploma or equivalent with one (1) year experience.Prior forklift certification preferred.Benefits:Health InsuranceHealth Savings AccountDental InsuranceVision InsuranceLife InsuranceDisability Insurance (Short-term and Long-term)Employee Assistance Program (EAP)Tuition Reimbursement & Professional DevelopmentPaid Vacation & Sick timeCompany Paid Holiday's401(k) Plan with Employer MatchEmployee Discount ProgramCompany Paid Volunteer Time OffInvitation to ApplyFull-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at Learn more about our company and team.Equal Opportunity Statement:Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence.