Scheduling Access Specialist (Harwich)

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Responsibilities include:

1. Serving as the primary contact for patient access for patients and other departments.
2. Maintaining provider schedules to meet productivity targets and ensure optimal patient access and provider flow.
3. Attending monthly team meetings with physicians and nurses to discuss patient access and scheduling improvements.
4. Managing schedules during transitions to new care models when applicable.
5. Monitoring physician panels and contacting patients overdue for appointments.
6. Tracking patients seen in Emergency Department or Urgent Care and following up with appointment offers.
7. Scheduling patient appointments and consult requests via the electronic medical record system, adhering to protocols.
8. Answering phones promptly and professionally, directing calls appropriately, and taking accurate messages.
9. Gathering accurate patient information, including demographics and insurance details.
10. Rescheduling appointments and extending schedules as needed.
11. Handling cancellations and no-shows, and notifying clinicians of schedule changes.
12. Editing clinicians' schedules for time off, sick leave, or meetings, and rescheduling patients accordingly.
13. Ensuring smooth daily flow of patient schedules and front office operations.
14. Mailing out new patient packets when necessary.
15. Confirming appointments within 24 hours.
16. Acting as a liaison for patients seeking new or follow-up care appointments.
17. Performing additional tasks as a receptionist and EMR specialist as needed.
18. Communicating unresolved issues promptly to facilitate timely solutions.
19. Using scheduling reports to follow up with patients who have not scheduled future visits.
20. Maintaining cooperative relations with staff, patients, and guests.
21. Ensuring confidentiality of patient information per HIPAA regulations.
22. Ability to float to other MACC practices when required.
23. Performing other duties as assigned.

Qualifications include:

• Proficiency in reading, writing, and communicating in English.
• High school diploma or equivalent.
• At least one year of medical scheduling experience preferred.
• Experience with office technology and medical computer applications preferred.
• Excellent customer service skills and strong interpersonal communication.
• Knowledge of medical terminology preferred.
• Typing speed of 30 WPM preferred.

Purpose of the position:

To provide efficient patient scheduling and outstanding customer service in accordance with departmental procedures.

Schedule details:

40 hours/week, Monday-Friday, 9 AM - 5 PM, no weekends or holidays.

Organization: Medical Affiliates of Cape Cod

Location: Massachusetts-Harwich

Department: MAC-Farah Practice