Accounts Receivable Collections Associate

Job Type
Full-time
Description
Position Summary:
The Accounts Receivable (AR) Collections Associate is responsible for contacting customers to collect outstanding payments, reconciling customer accounts, and resolving billing issues in a timely and professional manner. This role supports the organization's cash flow by ensuring timely collections and maintaining accurate records of communication and account status.
Key Responsibilities:

• Contact customers via phone, email, and written correspondence to follow up on outstanding invoices.
• Monitor and manage assigned accounts to ensure timely payment and reduce delinquency.
• Investigate and resolve discrepancies related to billing, payments, or account status.
• Document all collection activities and maintain detailed records in the AR system.
• Collaborate with client success managers, customer service, and billing departments to resolve disputes and obtain payment commitments.
• Prepare aging reports and provide regular updates to the Collections Manager.
• Assist in month-end closing by reconciling accounts and identifying overdue balances.
• Comply with internal policies and external regulations related to debt collection practices.
• Recommend accounts for escalation or third-party collections when appropriate.

• High school diploma or equivalent; Associate's or Bachelor's degree in Accounting, Finance, or related field preferred.
• 3+ years of experience in accounts receivable or collections.
• Strong communication and negotiation skills.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office, especially Excel.
• Experience with accounting or ERP systems (e.g., QuickBooks, SAP, NetSuite) preferred.
• Ability to manage time effectively and work independently in a fast-paced environment.

• Experience with ERP systems.
• Displays ability to apply critical thinking and problem solving.
• Excellent oral and written communication skills.
• Detailed oriented with a passion for accuracy.
• Self-starter, with ability to work independently performing daily transactions & reconciliations.