Accounts Receivable Specialist

The Accounts Receivable Specialist performs a variety of accounting and administrative tasks related to the maintenance and processing of customer contract review, invoicing, cash application, collections, and account reporting. This role will be responsible for managing a set of assigned National and Regional customer accounts, collaborating with the Operations and Sales departments.
Key Responsibilities:

• Review and process all customer contracts in NetSuite
• Monitor preferred invoice delivery methods, including email, portal upload, and consolidated billing sheets.
• Proactively managing the customer required Supplier Portals to ensure the invoice process is completed timely and accurately.
• Participating in Weekly outstanding AR Aging calls with the National Account Directors and General Managers.

• Responding to customer inquiries
• Collaborate with outside departments, researching invoice discrepancies and issuing credit memos as appropriate
• Provide compliance documentation to customers, such as W9, COI, and ACH forms

• Identify delinquent accounts and provide collection recommendations to the Controller, General Manger, and Revenue Manager as needed.

• Performs all other duties as assigned.

• Manage and update customer accounts, ensuring customer data is up to date.
• Assist Sales Representatives with customer contracts, ensuring all required compliance documentation is submitted promptly.
• Manage daily cash applications through Check, ACH, and Credit Card deposits.
• Assist with month-end closing, ensuring all payments are accounted for and properly posted.
• Build and maintain strong relationships with key customers, providing a high level of customer service.
• Conduct written and verbal customer communications, providing copies of statements, invoices, and requesting payment status.
• Resolve customer billing inquiries, collaborating with the Sales rep regarding any disputes
• Ensure invoices are processed and submitted to customers promptly.

Qualifications

• High school diploma or G.E.D. equivalent
• 2-4 years of accounts receivable or general accounting practices and principles
• Knowledge of office administration and procedures
• Proficient in Microsoft Office (i.e. Word, Excel, Outlook); experience with NetSuite preferred, Salesforce is a plus
• Discretion and trustworthiness due to frequent contact with confidential material
• Strong communication and organizational skills

Benefits Summary:

• Competitive market compensation commensurate with experience
• Medical, Dental, and Vision Insurance Benefits
• Company-sponsored Group Life Term & Short-Term Disability Insurance
• 401 (k) with company match
• Paid vacation and holidays

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