Additional Information Relocation Assistance Available Job Number 25122286 Job Category Event Management Location JW Marriott San Antonio Hill Country Resort & Spa, 23808 Resort Parkway, San Antonio, Texas, United States, 78261VIEW ON MAP (Marriott San Antonio Hill Country Resort & Spa, 23808 Resort Parkway, San Antonio, Texas, United States, 78261) Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; experienced (1 u2013 2 years of experience) in the event management or related professional area. OR u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations u2022 Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. u2022 Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. u2022 Adheres to all standards, policies, and procedures. u2022 Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. u2022 Manages group room blocks and meeting space for average to large-sized assigned groups. u2022 Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. u2022 Uses his/her judgment to integrate current trends in event management and event design. u2022 Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). u2022 Participates in customer site inspections and assists with the sales process as necessary. u2022 Performs other duties as assigned to meet business needs. u2022 Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planneru2019s experience. Ensuring and Providing Exceptional Customer Service u2022 Delivers excellent customer service throughout the customer experience and encourages the same from other employees. u2022 Empowers employees to provide excellent customer service. u2022 Sets a positive example for guest relations. u2022 Coordinates and communicates event details both verbally and in writing to the customer and property operations. u2022 Makes presence known to customer at all times during this process. u2022 Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. u2022 Follows up with customer post-event. u2022 Responds to and handles guest problems and complaints. u2022 Uses personal judgment and expertise to enhance the customer experience. u2022 Stays available to solve problems and/or suggest alternatives to previous arrangements. u2022 Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. u2022 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. u2022 Interacts with guests to obtain feedback on product quality and service levels. u2022 Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams u2022 Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. u2022 Leads formal pre-event and post-event meetings for average to large-sized assigned groups. u2022 Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function u2022 Assists in the sales process and revenue forecasting for customer groups. u2022 Up-sells products and services throughout the event process. u2022 Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities u2022 Reviews comment cards and guest satisfaction results with employees. u2022 Observes service behaviors of employees and provides feedback to individuals and/or managers. u2022 Assists in the development and implementation of corrective action plans. u2022 Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. u2022 Works with the property staff and customers to address operational challenges associated with his/her group. u2022 Performs other duties as assigned to meet business needs. The salary range for this position is $61,000 to $80,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.
Marriott