ServiceNow ITSM Architect

Job Description

Must Have Experience

Hands On Experienced in implementation of ITSM solution using industry best practices

Seasoned with Custom App implementation.

Experienced of implementing in one of ITOM, ITBM, GRC, CSM, HRSD other than ITSM.

Good experience of Service Portal and widget creation

Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation

Hands-on development experience of REST and SOAP based integration, scripted REST and SOAP API creation

ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound

Knowledge of Authentication via Auth 2.0, certificates, and Mid Server

Implemented ServiceNow project in Domain separated instance

Good knowledge of MID Server installation and management

Experience of LDAP/Active Directory/SSO implementation

Good to have Experience

Worked on CSM, HRSD, GRC, ITBM

Experience in working on Performance Analytics

Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt. and Orchestration use cases.

Review existing set up and provide best practice recommendations in line with the OEM

Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

Experience with HTML coding and Jelly script strongly preferred

Academic and Professional Experience

Professional

8+ years of experience with ServiceNow required

10+ years of experience with IT Industry required

Academics

Certified System Admin

CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping

ITIL Foundations certification is preferred.

Bachelors degree or equivalent combination of education and experience.