l d mccauley LLC.
Customer Service Representative
l d mccauley LLC., Orchard Park, New York, United States, 14127
McGard LLC
Customer Service Representative (2 Openings)
$19.50/hour
1st Shift, Monday - Friday, 8:15am - 5:15pm
Are you ready to take your skills to the next level? Look no further than McGard, a leading company in the automotive industry! We are seeking a highly talented and motivated
Customer Service Representative
to join our dynamic team and contribute to our ongoing success.
ABOUT MCGARD:
McGard has been a trusted name in the automotive industry for over 60 years. We specialize in manufacturing high-quality, precision-engineered automotive security products and components. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a global leader in our field.
BENEFITS: Comprehensive benefits package, including 10 company paid holidays and paid time off (PTO). Discretionary, annual profit sharing. Exciting and challenging projects in a collaborative work environment. On-site walking trail and convenience cafeteria. A supportive and inclusive company culture that values employee well-being and work-life balance. RESPONSIBILITY:
Investigates and resolves end-user questions regarding merchandise, service, and billing.
JOB DUTIES:
Committed to ensuring the achievement of continuous improvement within area of expertise, as well as areas of business in order to remain at the forefront of meeting Company objectives, thus proactively satisfying customers. This position mandates that all required safety classes, trainings, and certifications be completed and maintained within the specific position/department. Is aware of relevance and importance of their activities and how they contribute to the achievement of the quality objectives. This position requires an employee to work their regularly scheduled shift; ability to work overtime & weekends. Must be aware of and comply with related IATF/ISO procedures, as applicable. Must meet qualitative and quantitative standards for the position and department. Handles all phone calls from end-users. Enters and processes end-user orders, checking for accuracy of information for U.S. and Canadian orders. Handles walk-in customers, which may involve accompanying customers outside to determine application or pattern on vehicle. Examines records such as invoices, computer printouts, bills of lading, and any other related documents necessary to resolve end-user/dealer questions or problems. Traces missing merchandise via air bills, shipping manifests, etc. May communicate with customers via form letters to solicit missing information needed for processing orders. Process return form letters (orders) sent out by customer service reps. Enters end-user ID card and updates new and current information into computer. Reports customer complaints weekly. Resolves credit card indifferences (i.e. bad accounts). Handles all aspects of customer service accounting, including posting checks, refunds, and letters or phone communication if necessary. Handles all phone calls from dealers, domestic and import. Correspond and or converse with all dealers and other company personnel such as billing, credit, sales, service and shipping to determine details and necessary information in order to resolve dealer questions and problems. Enters and updates current dealership data into computer. Arranges all orders according to shipping cart and submits to shipping department. Keeps current on rotation schedule for shipping procedures. This job description in no way states or even implies that these are the only duties to be performed by this employee. Other duties may be assigned. EDUCATION / SKILL REQUIREMENTS:
Ability to communicate effectively in English, both written and orally. High school diploma or general education degree (GED). One to three (1-3) months related experience and/or training; or equivalent combination of education and experience. Technical or Automotive background a plus! Fluency with Spanish and French a plus! OTHER SKILLS & ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Maintains a positive work atmosphere by behaving and communicating in a manner that gets along with customers, vendors, co-workers, and Supervisors. Will not impose on self or others as a direct threat to health or safety. Works as a team player, helping to meet departmental and Company goals and objectives. Must be able to fulfill essential job functions in a consistent state of alertness and safe manner. Computer and typing skills. PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Management can move employees into other departments for business needs. Position requires individual to be capable of traveling and working throughout the entire facility, within reasonable accommodation. The noise level in the work environment is usually moderate.
If you are an ambitious and driven individual who thrives on innovation and enjoys working in a team environment, then this is the perfect opportunity for you! Join McGard and be part of a company that is revolutionizing the automotive security industry.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."
#LI-ONSITE
1st shift, 8:15am-5:45pm, Monday-Friday. 40 hours/ weekly.
Customer Service Representative (2 Openings)
$19.50/hour
1st Shift, Monday - Friday, 8:15am - 5:15pm
Are you ready to take your skills to the next level? Look no further than McGard, a leading company in the automotive industry! We are seeking a highly talented and motivated
Customer Service Representative
to join our dynamic team and contribute to our ongoing success.
ABOUT MCGARD:
McGard has been a trusted name in the automotive industry for over 60 years. We specialize in manufacturing high-quality, precision-engineered automotive security products and components. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a global leader in our field.
BENEFITS: Comprehensive benefits package, including 10 company paid holidays and paid time off (PTO). Discretionary, annual profit sharing. Exciting and challenging projects in a collaborative work environment. On-site walking trail and convenience cafeteria. A supportive and inclusive company culture that values employee well-being and work-life balance. RESPONSIBILITY:
Investigates and resolves end-user questions regarding merchandise, service, and billing.
JOB DUTIES:
Committed to ensuring the achievement of continuous improvement within area of expertise, as well as areas of business in order to remain at the forefront of meeting Company objectives, thus proactively satisfying customers. This position mandates that all required safety classes, trainings, and certifications be completed and maintained within the specific position/department. Is aware of relevance and importance of their activities and how they contribute to the achievement of the quality objectives. This position requires an employee to work their regularly scheduled shift; ability to work overtime & weekends. Must be aware of and comply with related IATF/ISO procedures, as applicable. Must meet qualitative and quantitative standards for the position and department. Handles all phone calls from end-users. Enters and processes end-user orders, checking for accuracy of information for U.S. and Canadian orders. Handles walk-in customers, which may involve accompanying customers outside to determine application or pattern on vehicle. Examines records such as invoices, computer printouts, bills of lading, and any other related documents necessary to resolve end-user/dealer questions or problems. Traces missing merchandise via air bills, shipping manifests, etc. May communicate with customers via form letters to solicit missing information needed for processing orders. Process return form letters (orders) sent out by customer service reps. Enters end-user ID card and updates new and current information into computer. Reports customer complaints weekly. Resolves credit card indifferences (i.e. bad accounts). Handles all aspects of customer service accounting, including posting checks, refunds, and letters or phone communication if necessary. Handles all phone calls from dealers, domestic and import. Correspond and or converse with all dealers and other company personnel such as billing, credit, sales, service and shipping to determine details and necessary information in order to resolve dealer questions and problems. Enters and updates current dealership data into computer. Arranges all orders according to shipping cart and submits to shipping department. Keeps current on rotation schedule for shipping procedures. This job description in no way states or even implies that these are the only duties to be performed by this employee. Other duties may be assigned. EDUCATION / SKILL REQUIREMENTS:
Ability to communicate effectively in English, both written and orally. High school diploma or general education degree (GED). One to three (1-3) months related experience and/or training; or equivalent combination of education and experience. Technical or Automotive background a plus! Fluency with Spanish and French a plus! OTHER SKILLS & ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Maintains a positive work atmosphere by behaving and communicating in a manner that gets along with customers, vendors, co-workers, and Supervisors. Will not impose on self or others as a direct threat to health or safety. Works as a team player, helping to meet departmental and Company goals and objectives. Must be able to fulfill essential job functions in a consistent state of alertness and safe manner. Computer and typing skills. PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Management can move employees into other departments for business needs. Position requires individual to be capable of traveling and working throughout the entire facility, within reasonable accommodation. The noise level in the work environment is usually moderate.
If you are an ambitious and driven individual who thrives on innovation and enjoys working in a team environment, then this is the perfect opportunity for you! Join McGard and be part of a company that is revolutionizing the automotive security industry.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."
#LI-ONSITE
1st shift, 8:15am-5:45pm, Monday-Friday. 40 hours/ weekly.