Salesforce Developer - Support Operations

At Iron Mountain, we understand that impactful work positively influences our customers, employees, and the environment. If you're ready to embark on a rewarding career or take the next step, we invite you to explore how you can enhance your work experience with us. As a leader in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art logistics, we proudly serve over 225,000 customers globally, ensuring the safe preservation of invaluable assets and adhering to data privacy norms. We are on the lookout for a dynamic Salesforce Developer to join our Salesforce platform support operations team. This role demands a hands-on approach and in-depth knowledge of the Salesforce platform across various modules, specifically Sales, Service, and Revenue Cloud. The ideal candidate will also possess robust development and support skills. Key Responsibilities: Troubleshoot and resolve issues reported on the Production Salesforce Platform in alignment with service delivery management. Monitor incidents logged via ServiceNow to ensure operations meet predefined SLAs. Build and maintain strong relationships with business stakeholders and Salesforce user groups. Effectively communicate with users and stakeholders across all management levels regarding issues and escalations. Collaborate with support teams to identify potential improvements in systems and processes. Work alongside Scrum Teams and Product Owners to facilitate the onboarding of new features into service delivery. Provide technical insight to Product Owners and stakeholders in discussions with developers and Solution Architects. Assist support teams in estimating effort and timing for enhancements and new features based on business requirements. Coordinate efforts with the Centralized Release Management team for deployment to production. Adhere to Salesforce best practices like error handling, trigger design patterns, and Bulkification. Key Skills and Requirements: A minimum of 6 years of experience with Salesforce cloud components, including Sales, Service, and Revenue Cloud. Proficiency in customizing and configuring Salesforce cloud components. Strong background in Salesforce governor limits, Lightning UI, Apex, and performance optimization. Experience developing Salesforce modules, dashboards, and interfaces using VisualForce, Apex, and Salesforce Lightning components. Familiarity with web-based interfaces and APIs using Apex code and web services. Exceptional analytical skills with previous experience in production support environments. Proven problem-solving strengths and the ability to swiftly recover business operations. Commitment to a culture of continuous improvement. Outstanding customer service competencies combined with experience in collaborative settings. Effective communication skills to interact with users, executives, and senior leaders. Proficiency in prioritizing and executing tasks efficiently. This role requires a BS/BA degree in Computer Science, Information Technology, Information Security, or a related field, or equivalent experience. What We Offer: Join a dynamic global organization focused on innovation and transformation. Access to a supportive environment where you can express your thoughts and feedback authentically. Global networking with over 26,000 colleagues across 52 countries. Be part of a diverse and inclusive team that celebrates differences. Competitive total rewards package to support your career, family, wellness, financial security, and retirement. Iron Mountain is committed to a policy of equal employment opportunity. We hire without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. If you require special accommodations due to a physical or mental disability, please let us know via email.