Public Safety Dispatcher I - Sheriff's Office

Salary:

$4,117.00 Monthly Location :

Bexar County Sheriff's Office - 200 North Comal Street San Antonio, TX Job Type:

Full-time Regular Job Number:

2025-01644 Department:

Bexar County Sheriff's Office Division:

Sheriff Support Services Opening Date:

01/02/2025 Closing Date:

Continuous

Summary Under general direction, Operates telecommunication equipment such as a 800MHz Trunked Radio System, VHF Conventional Radio System, Computer Aided Dispatch (CAD) System, Criminal Integrated Justice System (CIJS), Records Management System (RMS), Computer Telephony 9-1-1 and Mapping System, hearing impaired teletype and digital logging recorder

Duties and Responsibilities

Answers emergency and non-emergency calls from the general public and routes calls to other public safety agency dispatchers as needed Enters call subject matter into computer and prioritizes calls for service Assigns call requests as a single service (law enforcement or fire/EMS) dispatcher over a two-way radio to law enforcement responders or fire/EMS responders in vicinity to investigate incident or provide assistance Responds to requests for information regarding CAD incident numbers, case numbers, arrival times, citizen addresses and other Public Safety Communications information Researches law enforcement databases to verify information on individuals, such as driver's license validity, existence of protective orders, missing person stolen/recovered vehicle, warrants, vehicle registration and criminal history Maintains public safety responder location and en route status logs Assists training new employees in procedures for dispatching, radio communications, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related procedures Performs related duties as required Minimum Qualifications

Graduation from High School or a General Education Development (GED) certificate Skill in operating telecommunication equipment; skill in determining type and seriousness of calls Skill to type 40 wpm with no more than 7 errors; Requires recent typing test administered by Workforce Solutions Alamo Career Centers (Please attach a copy of your typing results to your online application or fax them to (210) 335-2558 by the closing date.) Ability to remain calm in emergency situations; ability to pay attention to detail, cooperate with others, maintain composure, control anger, and avoid aggressive behavior, even in very difficult situations; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy; ability to establish and maintain effective working relationships with high energy callers, other public safety agency dispatchers, co-workers, County employees and the general public Must have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment date Must pass a psychological and physical exam including a drug screening Must possess a valid driver's license Must secure and maintain a favorable background investigation by the Bexar County Sheriff's Office Must obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment Must secure and maintain access to TLETS May work more than 40 hours during the workweek May be required to be on-call 24-hours a day Must work weekends, holidays and perform shift work Working Conditions and Physical Demands:

Constantly working in indoor conditions; high call volume, fast paced and stressful call center environment Occasionally moves items weighing up to 10-15 pounds Occasionally moves about the office Frequently communicates with others; must be able to exchange accurate information Constantly operates a computer and other office productivity machinery Positions self to perform essential functions Must be able to remain in a stationary position

Supplemental Information Workstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am - 5pm, Monday through Friday. Phone: 210-335-2545.

EQUAL OPPORTUNITY EMPLOYER

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity. We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For more detailed information, please click on the following link to view Benefits offered by Bexar County: NOTE : Part-Time and Temporary positions are not eligible for Bexar County Benefits. 01

Which best describes your highest level of education completed?

High School Diploma or G.E.D Associates Degree Bachelor's Degree Master's Degree None

02

Are you able to type 40 words per minute with no more than 7 errors? (Typing tests may be administered by Department, Human Resources or Workforce Solutions Alamo Career Centers)?

Yes No

03

Do you acknowledge and understand that you must have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment date?

Yes No

04

Are you able to pass a psychological and physical exam including a drug screening?

Yes No

05

Do you have a valid driver's license?

Yes No

06

Are you able to secure and maintain a favorable background investigation from the Bexar County Sheriff's Office?

Yes No

07

Do you acknowledge you must obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment?

Yes No

08

Are you able to secure and maintain access to TLETS?

Yes No

09

Are you able to work more than 40 hours during the work week?

Yes No

10

Are you able to be available by phone 24 hours a day and be on call?

Yes No

11

Are you able to work weekends, holidays and perform shift work?

Yes No

Required Question