Paul Gough Media
Who We Are
Paul Gough Media is the growth engine behind hundreds of private physical therapy clinics worldwide. From our fast-paced HQ in Celebration, FL, we build websites, funnels, social campaigns, and a proprietary CRM that turns curious prospects into loyal patients. Every new clinic we serve gets a promise of white-glove success-and that's where you come in. Why This Role Exists
We're rolling out a next-gen CRM and onboarding more clinics than ever. To keep our "wow" standard, we need a
Customer Success Manager
who can welcome new clients, teach them the tech, track every deliverable, and make sure no question goes unanswered. What You'll Do Onboard Like a Pro
- Host kickoff Zooms, set clear timelines, and walk owners through first-day wins inside our CRM and marketing stack. Own the Relationship
- Check in proactively, answer Slack/emails within 24 hours, and turn hiccups into high-five moments. Audit & Verify
- Spot-check contracts, payments, and campaign setups; flag issues early so launches stay on track. Note-Taking Ninja
- Capture action items on every client call, chase follow-ups, and ensure the team closes every loop. Workflow Wrangler
- Keep dashboards, trackers, and project boards up-to-date so nothing slips through the cracks. How We Set You Up to Win 30-Day Deep Dive
- Product, playbooks, and shadow calls. Battle-Tested Checklists
- Proven onboarding scripts, audit sheets, and CRM guides ready for you to plug-and-play. Direct Mentorship
- Weekly coaching with our Head of Client Success; clear path to Senior CSM or Team Lead. Feedback Loops
- Real-time notes so you iterate quickly and see your impact immediately. Must-Haves 2-4 yrs in customer success, onboarding, or account management (SaaS/agency a plus) Confident on Zoom, phone, Slack, and email-friendly, clear, and proactive Eagle-eye attention to detail-contracts, payments, and workflows stay tidy under your watch Comfortable in Google Workspace, a PM tool (Monday/Asana/Trello), and basic CRM functions Ability to juggle multiple clients and deadlines without breaking a sweat Job Details Location:
Celebration, Florida (In-office, Full-time) Hours:
Monday - Friday, 9:00 AM - 5:30 PM Compensation:
$50,000 - $55,000 (based on experience)
If you're passionate about
helping clients succeed and delivering an amazing customer experience , we'd love to hear from you! Apply today and become a key part of Paul Gough Media.
Paul Gough Media is the growth engine behind hundreds of private physical therapy clinics worldwide. From our fast-paced HQ in Celebration, FL, we build websites, funnels, social campaigns, and a proprietary CRM that turns curious prospects into loyal patients. Every new clinic we serve gets a promise of white-glove success-and that's where you come in. Why This Role Exists
We're rolling out a next-gen CRM and onboarding more clinics than ever. To keep our "wow" standard, we need a
Customer Success Manager
who can welcome new clients, teach them the tech, track every deliverable, and make sure no question goes unanswered. What You'll Do Onboard Like a Pro
- Host kickoff Zooms, set clear timelines, and walk owners through first-day wins inside our CRM and marketing stack. Own the Relationship
- Check in proactively, answer Slack/emails within 24 hours, and turn hiccups into high-five moments. Audit & Verify
- Spot-check contracts, payments, and campaign setups; flag issues early so launches stay on track. Note-Taking Ninja
- Capture action items on every client call, chase follow-ups, and ensure the team closes every loop. Workflow Wrangler
- Keep dashboards, trackers, and project boards up-to-date so nothing slips through the cracks. How We Set You Up to Win 30-Day Deep Dive
- Product, playbooks, and shadow calls. Battle-Tested Checklists
- Proven onboarding scripts, audit sheets, and CRM guides ready for you to plug-and-play. Direct Mentorship
- Weekly coaching with our Head of Client Success; clear path to Senior CSM or Team Lead. Feedback Loops
- Real-time notes so you iterate quickly and see your impact immediately. Must-Haves 2-4 yrs in customer success, onboarding, or account management (SaaS/agency a plus) Confident on Zoom, phone, Slack, and email-friendly, clear, and proactive Eagle-eye attention to detail-contracts, payments, and workflows stay tidy under your watch Comfortable in Google Workspace, a PM tool (Monday/Asana/Trello), and basic CRM functions Ability to juggle multiple clients and deadlines without breaking a sweat Job Details Location:
Celebration, Florida (In-office, Full-time) Hours:
Monday - Friday, 9:00 AM - 5:30 PM Compensation:
$50,000 - $55,000 (based on experience)
If you're passionate about
helping clients succeed and delivering an amazing customer experience , we'd love to hear from you! Apply today and become a key part of Paul Gough Media.