Cobb Technologies
Cobb Technologies is seeking a sharp, solutions-driven
Tier 3 Help Desk Support Specialist
to join our growing
IT
team. This in-office position in Glen Allen, VA is a key part of our
Advanced Technical Support
division, serving as the escalation point for complex technical issues that require more than a routine fix. If you thrive under pressure, enjoy mentoring others, and are passionate about delivering first-class support, this is your next move.
At Cobb, we're more than a business technology company-we're a people-first organization. Our team is built on collaboration, trust, and a relentless commitment to excellence. We provide innovative
IT
solutions to clients across industries and support an environment where technical professionals can grow their skills and careers.
In this role, you'll lead the resolution of advanced
Help Desk
tickets and guide Tier 1 and 2 team members through problem-solving processes. You'll take ownership of escalated technical issues involving networking, Microsoft 365, Azure AD, Windows Server, VPNs, endpoint management, and systems integration-delivering critical results in alignment with client expectations and SLAs.
Responsibilities include:
Resolve complex
Help Desk
issues and escalated tickets involving both hardware and software across diverse client environments. Act as a mentor within the
IT
department, providing training and documentation for Tier 1 and Tier 2 team members. Conduct root cause analysis and recommend sustainable solutions. Support
Advanced Technical Support
operations through vendor coordination and infrastructure upgrades. Ensure adherence to security frameworks including HIPAA, NIST, CMMC, and GDPR. What you bring:
4+ years in
IT
support with at least 2 years at Tier 2 or above. Advanced knowledge of Office 365, Windows Server environments, Group Policy, Active Directory, Azure AD, etc. Experience with PowerShell scripting, Intune, RMM tools, and network protocols like TCP/IP, DNS, and DHCP. Strong communication skills and a client-focused mindset. Strong understanding of cybersecurity and compliance. Preferred qualifications:
Experience in managed service environments (MSPs) Certifications: CompTIA Security+, Microsoft 365 Certified, Azure Administrator or equivalent Familiarity with ticketing systems (e.g. ConnectWise) and ITIL practices Why Cobb Technologies?
Pet Friendly! Comprehensive medical, dental, and vision insurance 401(k) with company match Short- and long-term disability, life insurance, Generous paid time off Pet insurance, legal resources, and identity protection A professional, growth-focused
IT
culture that values leadership in
Help Desk
and
Advanced Technical Support
Ready to join a company that values your
IT
expertise and empowers you to make an impact?
Click to fill out our 3-minute application , and we'll be in touch within 24-48 hours.
The selected candidate will be required to complete a criminal history background check and drug screen.
Tier 3 Help Desk Support Specialist
to join our growing
IT
team. This in-office position in Glen Allen, VA is a key part of our
Advanced Technical Support
division, serving as the escalation point for complex technical issues that require more than a routine fix. If you thrive under pressure, enjoy mentoring others, and are passionate about delivering first-class support, this is your next move.
At Cobb, we're more than a business technology company-we're a people-first organization. Our team is built on collaboration, trust, and a relentless commitment to excellence. We provide innovative
IT
solutions to clients across industries and support an environment where technical professionals can grow their skills and careers.
In this role, you'll lead the resolution of advanced
Help Desk
tickets and guide Tier 1 and 2 team members through problem-solving processes. You'll take ownership of escalated technical issues involving networking, Microsoft 365, Azure AD, Windows Server, VPNs, endpoint management, and systems integration-delivering critical results in alignment with client expectations and SLAs.
Responsibilities include:
Resolve complex
Help Desk
issues and escalated tickets involving both hardware and software across diverse client environments. Act as a mentor within the
IT
department, providing training and documentation for Tier 1 and Tier 2 team members. Conduct root cause analysis and recommend sustainable solutions. Support
Advanced Technical Support
operations through vendor coordination and infrastructure upgrades. Ensure adherence to security frameworks including HIPAA, NIST, CMMC, and GDPR. What you bring:
4+ years in
IT
support with at least 2 years at Tier 2 or above. Advanced knowledge of Office 365, Windows Server environments, Group Policy, Active Directory, Azure AD, etc. Experience with PowerShell scripting, Intune, RMM tools, and network protocols like TCP/IP, DNS, and DHCP. Strong communication skills and a client-focused mindset. Strong understanding of cybersecurity and compliance. Preferred qualifications:
Experience in managed service environments (MSPs) Certifications: CompTIA Security+, Microsoft 365 Certified, Azure Administrator or equivalent Familiarity with ticketing systems (e.g. ConnectWise) and ITIL practices Why Cobb Technologies?
Pet Friendly! Comprehensive medical, dental, and vision insurance 401(k) with company match Short- and long-term disability, life insurance, Generous paid time off Pet insurance, legal resources, and identity protection A professional, growth-focused
IT
culture that values leadership in
Help Desk
and
Advanced Technical Support
Ready to join a company that values your
IT
expertise and empowers you to make an impact?
Click to fill out our 3-minute application , and we'll be in touch within 24-48 hours.
The selected candidate will be required to complete a criminal history background check and drug screen.