ZipRecruiter
IT Operations Manager Santa Monica, CA
ZipRecruiter, Santa Monica, California, United States, 90403
We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
Our Mission:
To actively connect people to their next great opportunity.
Who We Are:
ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
Summary
: We are looking for a qualified Manager of Information Technology (IT) Operations to join our team. You will be responsible for leading our support of 1000+ hybrid employees with offices in 4 cities across 3 countries. The team equips the business with modern technology, while providing excellent customer service, provisioning, education, and troubleshooting. As a tech-first company, ZipRecruiter is extremely engaged with bringing modern tooling, including Artificial Intelligence, to the workplace. As Manager of IT Operations, you will lead empowerment to rapidly adopt tools and services and drive innovation across all of our corporate functions. This role leads the IT Support team to ensure professionalism in approach, adaptability in process, and continuous improvement through professional development and ownership of solutions. This is a hybrid role that requires you to work on-site at our Santa Monica office multiple days a week, with occasional travel to our Phoenix office and other events as needed. Responsibilities: Manage the IT and Communication Support Team while communicating consistently with leadership across the business to identify areas of improvement. Hire, train, evaluate, and support technicians in IT and communications technology. Own the ticketing system to ensure SLA’s are met and solutions are appropriate, and motivating the team to complete larger-scope projects in addition to task-oriented tickets. Cultivate a growth mentality and eagerness to adapt new technologies and approaches as we collectively learn how to deliver the best tools and services to a diverse user population. This includes balancing expansion into unfamiliar territory against speed of delivery. End-to-end ownership mentality: assigned tasks are addressed thoroughly, anticipating likely next steps, thinking through gaps in directives, and fostering continuous improvement and collaboration with customers. Provide self-serve documentation and training for end-users. Minimum Qualifications: Ability to work in our Santa Monica office multiple days a week. 6+ years of experience in a helpdesk function, 2+ years as a manager. Strong technical background - broad adaptability to new approaches is more applicable than certifications or in-depth expertise of a singular technology. Strong critical thinking approach and the ability to mentor the team in the same direction. Experience providing technical support remotely and in-person. Windows and macOS expertise - including troubleshooting drivers, conflicts, and resource contention. Preferred Qualifications: Enthusiasm for keeping up with emerging tech – hands-on familiarity with open source, appetite to tinker, and a pulse on emerging and fading trends in industry. Customer service-oriented with rigorous documentation and problem-solving attitude. Team development experience - identifying competency gaps and addressing through training and mentorship. Networking experience - DNS, wireless networking, home office troubleshooting. Software as a Service administration experience - authentication, license management. As part of our team you’ll enjoy: Competitive compensation Exceptional benefits package Flexible Vacation & Paid Time Off Employer-matched 401(k) plan The US base salary range for this full-time position is $120,000-$160,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations. Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. #LI-DA1 ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Select... Are you legally authorized to work in the United States for our Company? * Select... Will you now, or in the future, require sponsorship (i.e. H-1B visa, etc.) to legally work in the U.S.? * Select... How did you hear about this opportunity? Select... Are you now, or have you ever been employed by ZipRecruiter? * Select... Are you available to work on-site at our Santa Monica office multiple times a week, from 8:30 AM to 5:00 PM PT? * Select... Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in ZipRecruiter’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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: We are looking for a qualified Manager of Information Technology (IT) Operations to join our team. You will be responsible for leading our support of 1000+ hybrid employees with offices in 4 cities across 3 countries. The team equips the business with modern technology, while providing excellent customer service, provisioning, education, and troubleshooting. As a tech-first company, ZipRecruiter is extremely engaged with bringing modern tooling, including Artificial Intelligence, to the workplace. As Manager of IT Operations, you will lead empowerment to rapidly adopt tools and services and drive innovation across all of our corporate functions. This role leads the IT Support team to ensure professionalism in approach, adaptability in process, and continuous improvement through professional development and ownership of solutions. This is a hybrid role that requires you to work on-site at our Santa Monica office multiple days a week, with occasional travel to our Phoenix office and other events as needed. Responsibilities: Manage the IT and Communication Support Team while communicating consistently with leadership across the business to identify areas of improvement. Hire, train, evaluate, and support technicians in IT and communications technology. Own the ticketing system to ensure SLA’s are met and solutions are appropriate, and motivating the team to complete larger-scope projects in addition to task-oriented tickets. Cultivate a growth mentality and eagerness to adapt new technologies and approaches as we collectively learn how to deliver the best tools and services to a diverse user population. This includes balancing expansion into unfamiliar territory against speed of delivery. End-to-end ownership mentality: assigned tasks are addressed thoroughly, anticipating likely next steps, thinking through gaps in directives, and fostering continuous improvement and collaboration with customers. Provide self-serve documentation and training for end-users. Minimum Qualifications: Ability to work in our Santa Monica office multiple days a week. 6+ years of experience in a helpdesk function, 2+ years as a manager. Strong technical background - broad adaptability to new approaches is more applicable than certifications or in-depth expertise of a singular technology. Strong critical thinking approach and the ability to mentor the team in the same direction. Experience providing technical support remotely and in-person. Windows and macOS expertise - including troubleshooting drivers, conflicts, and resource contention. Preferred Qualifications: Enthusiasm for keeping up with emerging tech – hands-on familiarity with open source, appetite to tinker, and a pulse on emerging and fading trends in industry. Customer service-oriented with rigorous documentation and problem-solving attitude. Team development experience - identifying competency gaps and addressing through training and mentorship. Networking experience - DNS, wireless networking, home office troubleshooting. Software as a Service administration experience - authentication, license management. As part of our team you’ll enjoy: Competitive compensation Exceptional benefits package Flexible Vacation & Paid Time Off Employer-matched 401(k) plan The US base salary range for this full-time position is $120,000-$160,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations. Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. #LI-DA1 ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Select... Are you legally authorized to work in the United States for our Company? * Select... Will you now, or in the future, require sponsorship (i.e. H-1B visa, etc.) to legally work in the U.S.? * Select... How did you hear about this opportunity? Select... Are you now, or have you ever been employed by ZipRecruiter? * Select... Are you available to work on-site at our Santa Monica office multiple times a week, from 8:30 AM to 5:00 PM PT? * Select... Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in ZipRecruiter’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr