Captura Hall
Company Description
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
About Us
At Captura Hall, we specialize in cultivating forward-thinking solutions that drive leadership, innovation, and impactful change across industries. Based in Washington, DC, we are committed to developing future leaders through strategic programs, hands-on mentorship, and a culture of excellence. Our team thrives on collaboration, creativity, and a shared mission to inspire growth and transformation for individuals and organizations alike.
Job Description
Job Description
We are seeking a highly motivated
Customer Support Specialist
to provide top-tier assistance to our clients and ensure a seamless user experience. The ideal candidate will be the first point of contact for customers, offering prompt solutions, technical guidance, and product knowledge in a professional and courteous manner.
Responsibilities
Respond to customer inquiries via phone, email, and ticketing systems Troubleshoot issues and guide users through solutions Collaborate with internal teams to escalate and resolve complex cases Maintain accurate records of customer interactions and support cases Follow up with customers to ensure their concerns are fully resolved Identify patterns in customer feedback to recommend process or product improvements Contribute to the development of internal knowledge base articles and user guides
Qualifications
Qualifications
Bachelor's degree or equivalent experience in customer service or related field Minimum of 1–2 years of experience in a client support role Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Familiarity with CRM systems and support ticket tools Ability to work both independently and collaboratively in a fast-paced environment
Additional Information
Benefits
Competitive salary ($60,000 – $65,000 annually) Health, dental, and vision insurance Generous paid time off and holidays Professional development and growth opportunities Supportive and inclusive team environment On-site training and continuous learning resources
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Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
About Us
At Captura Hall, we specialize in cultivating forward-thinking solutions that drive leadership, innovation, and impactful change across industries. Based in Washington, DC, we are committed to developing future leaders through strategic programs, hands-on mentorship, and a culture of excellence. Our team thrives on collaboration, creativity, and a shared mission to inspire growth and transformation for individuals and organizations alike.
Job Description
Job Description
We are seeking a highly motivated
Customer Support Specialist
to provide top-tier assistance to our clients and ensure a seamless user experience. The ideal candidate will be the first point of contact for customers, offering prompt solutions, technical guidance, and product knowledge in a professional and courteous manner.
Responsibilities
Respond to customer inquiries via phone, email, and ticketing systems Troubleshoot issues and guide users through solutions Collaborate with internal teams to escalate and resolve complex cases Maintain accurate records of customer interactions and support cases Follow up with customers to ensure their concerns are fully resolved Identify patterns in customer feedback to recommend process or product improvements Contribute to the development of internal knowledge base articles and user guides
Qualifications
Qualifications
Bachelor's degree or equivalent experience in customer service or related field Minimum of 1–2 years of experience in a client support role Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Familiarity with CRM systems and support ticket tools Ability to work both independently and collaboratively in a fast-paced environment
Additional Information
Benefits
Competitive salary ($60,000 – $65,000 annually) Health, dental, and vision insurance Generous paid time off and holidays Professional development and growth opportunities Supportive and inclusive team environment On-site training and continuous learning resources
#J-18808-Ljbffr