Randstad USA
Healthcare Call Center Representative
Randstad USA, San Diego, California, United States, 92189
Our client is a leading healthcare provider looking to fill 3 positions local to San Diego, CA. Candidates must have 2+ years in a medical office setting in a call center representative, receptionist, administrative assistant, clerk, or front/back-office support role. This is a 4-month temporary assignment, but could extend based on performance and attendance.
Salary: $23 - $26.5 per hour Shift: First Work hours: 8 AM - 5 PM Education: High School
Responsibilities
Handle Inquiries:
Answer and document a high volume of incoming contacts, including complex calls related to specialized products or services.
Provide Professional Support:
Respond professionally to all inquiries from internal and external customers.
Investigate and Resolve Issues:
Initiate contact with health plan personnel and other relevant departments to gather information, and then evaluate the data to determine the best course of action to resolve the issue.
Document Everything:
Accurately document all communications and actions according to established procedures.
Follow Procedures:
Meet customer needs and expectations by following established procedures.
Customer Service:
Actively promote and provide exceptional customer service that is consistent with the organization's standards.
Compliance:
Uphold compliance standards and maintain the privacy and confidentiality of customer information.
Member Core:
Facility inquiries, web support (promoting KP.org), ordering ID cards, and complaints.
Member Advantage:
Eligibility and benefit inquiries, adding/removing dependents, and addressing complaints.
Premium Billing:
All billing inquiries, making payments, and addressing complaints.
KPC Billing:
Handling inquiries about 1095 tax forms and other billing-related matters.
Microsoft Office, Epic (EMR), Data entry
Skills
EHR/Epic
EMR
Call Center Support
Telephone Etiquette
CRM
Basic Computer Skills
Basic Software Skills
Healthcare
Industry Representative
Patient Support
Healthcare System Navigation
Qualifications
High School diploma (required)
Experience level: 0 years (entry-level acceptable)
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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Salary: $23 - $26.5 per hour Shift: First Work hours: 8 AM - 5 PM Education: High School
Responsibilities
Handle Inquiries:
Answer and document a high volume of incoming contacts, including complex calls related to specialized products or services.
Provide Professional Support:
Respond professionally to all inquiries from internal and external customers.
Investigate and Resolve Issues:
Initiate contact with health plan personnel and other relevant departments to gather information, and then evaluate the data to determine the best course of action to resolve the issue.
Document Everything:
Accurately document all communications and actions according to established procedures.
Follow Procedures:
Meet customer needs and expectations by following established procedures.
Customer Service:
Actively promote and provide exceptional customer service that is consistent with the organization's standards.
Compliance:
Uphold compliance standards and maintain the privacy and confidentiality of customer information.
Member Core:
Facility inquiries, web support (promoting KP.org), ordering ID cards, and complaints.
Member Advantage:
Eligibility and benefit inquiries, adding/removing dependents, and addressing complaints.
Premium Billing:
All billing inquiries, making payments, and addressing complaints.
KPC Billing:
Handling inquiries about 1095 tax forms and other billing-related matters.
Microsoft Office, Epic (EMR), Data entry
Skills
EHR/Epic
EMR
Call Center Support
Telephone Etiquette
CRM
Basic Computer Skills
Basic Software Skills
Healthcare
Industry Representative
Patient Support
Healthcare System Navigation
Qualifications
High School diploma (required)
Experience level: 0 years (entry-level acceptable)
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
#J-18808-Ljbffr