Information Technology Support Specialist

Description: We are seeking an experienced, hands-on IT Support Specialist to serve as an internal point of contact for technical support needs not handled by our external IT vendor, Blue Mantis. This on-site role will directly support hardware, software, operational IT issues, administrative electronic medical records (EMR) duties, and coordinate installations and troubleshooting. This position plays a key role in maintaining workflow efficiency, supporting end-users, and effectively using the electronic medical record (EMR) system across our care centers. Travel may be required. Our Culture: Inspire hope. Build your legacy. Discover a rewarding, fulfilling, well-balanced career at Florida Digestive Health Specialist, LLP. With providers and locations across Florida, FDHS is one of the state's largest single-specialty, physician-owned GI practices. FDHS was established in 2011 to provide comprehensive, high-quality gastroenterology services and foster advanced research for digestive health problems. With a growing team of nationally acclaimed care centers, providers, and staff, we continue to expand our reach to communities that need our care. As we continue to grow, we are seeking an IT Support Specialist to join our team and support our mission. Provide on-site Level 1 and Level 2 support for IT issues that fall outside the scope of external IT vendor services Collaborate with the Chief Information Officer to execute internal IT initiatives and projects Troubleshoot and resolve hardware issues (desktops, laptops, printers, scanners, phones, etc.) Support software installations, updates, and user-specific application needs Coordinate with external IT vendor for escalated or contracted issues and follow through on resolutions Support the execution of on-site installations and troubleshooting not handled by the external IT team Maintain IT equipment inventory and update internal documentation and troubleshooting guides Ensure compliance with internal policies, HIPAA, and data security best practices Provide administrative support for EMR system, including: Assisting clinical and administrative users with EMR functionality and access issues Supporting user setup, permissions, and provider templates Troubleshooting EMR-related errors and connectivity issues Coordinating EMR enhancements or updates with relevant departments and vendors. Other duties as assigned Please note that the duties and responsibilities outlined in this job description are not exhaustive and may be subject to change at any time to meet the company's evolving needs. In addition to the responsibilities listed above, employees may be required to perform additional tasks or duties as assigned by management. Qualifications: Associates or Bachelors degree in IT, Computer Science, or related field preferred 2+ years of IT support experience Experience supporting EMR systems (eClinicalWorks preferred) Strong working knowledge of Windows OS, Microsoft 365, and basic network troubleshooting Excellent communication and problem-solving skills Ability to work independently and prioritize projects Experience working with external IT vendors is a plus Project coordination or support experience in an IT environment Comprehensive benefits package including health insurance, 401(k) plan, paid time off, and paid holidays Positive and collaborative work environment Physical Demands The IT Support Specialist is frequently required to walk, sit, use hands for precise coordination, handle or feel, and reach with hands and arms using a keyboard and video display terminal. Also, occasionally required to stand and stoop, kneel, crouch, or crawl and climb stairs. Ability to exert up to 50 lbs. of force occasionally, lift and move up to 25 lbs. EEO Statement: It is the policy of Florida Digestive Health Specialists to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. When you join FDHS, you become part of a premier team striving to deliver unparalleled, personalized care while treating patients like family. And at FDHS, our patients are at the heart of everything we do. Join our team at FDHS and make a difference in the lives of our patients and employees alike! Seniority level

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Entry level Employment type

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Full-time Job function

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Information Technology Industries

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