Voree IT Solutions
Level II Field Technician - System / Network Engineer
Voree IT Solutions, Philadelphia, Pennsylvania, United States, 19124
*About Voree IT Solutions*
Apply (by clicking the relevant button) after checking through all the related job information below.
Voree IT Solutions is a Philadelphia-based systems integrator and managed service provider (MSP) with nearly 20 years of consistent growth. We specialize in implementing, managing, and securing IT environments for a wide range of clients across the greater Philadelphia area and beyond.
Customer service, security, and client success are at the core of everything we do. As we continue to expand, we're seeking a skilled and motivated *Level II Field Technician* to join our Network Services team.
*Position Summary*
As a Level II Field Technician, you will provide both remote and onsite support for client systems and networks, including implementation, troubleshooting, and maintenance of on-premises and cloud infrastructure. This role blends hands-on fieldwork with help desk and project-based responsibilities.
The ideal candidate is a self-starter with strong technical acumen, excellent communication skills, and a desire to grow professionally within a fast-paced MSP environment. You should thrive in dynamic situations, manage shifting priorities well, and maintain a commitment to high-quality service delivery.
*Key Responsibilities*
* Respond to and resolve Tier II support tickets (remote and on-site) * Issues range from password resets and equipment setup to complex network, cloud, and Active Directory troubleshooting * Execute field engineering tasks including: * Hardware deployments, cable runs, system installations, firewall and network device configuration * Collaborate with project managers to support IT infrastructure projects * Examples: server migrations, Office 365 implementations, network redesigns * Assist in client onboarding and disaster recovery simulations * Maintain accurate documentation (network diagrams, port maps, SOPs) * Participate in on-call rotation for after-hours support
*Qualifications & Experience*
* 3+ years in a systems/network engineer or field tech role, preferably in an MSP environment * Experience providing help desk and customer-facing technical support * Proficiency with networking protocols and technologies (TCP/IP, switching, routing) * Experience with Microsoft Server, Active Directory, Office 365, Microsoft Entra * Experience with firewall and network security products * FortiGate and Ubiquiti Unifi experience preferred * Familiarity with RMM/PSA platforms (e.g., Datto RMM, Autotask) * Understanding of EDR/MDR security platforms (e.g., Datto AV/EDR, RocketCyber) * Valid driver's license required
*Technical Skills*
* Strong Windows 10/11 troubleshooting * Microsoft Server administration (2008 and newer) – AD, DNS, DHCP, IIS * Consistent cabling, racking, and labeling practices * Logical problem-solving and prioritization in mission-critical environments * Excellent written and verbal communication skills * Capable of lifting up to 50 lbs. * Bonus: * Industry certifications (Microsoft, Cisco, Fortinet, etc.) * PowerShell or other scripting experience * Azure or AWS experience * Familiarity with hospitality POS systems
*What We Offer*
* Competitive salary * Health, dental, and vision insurance * Paid time off * Performance bonuses * Access to company vehicle for field work * Top-tier tools, resources, and training * Supportive, team-oriented culture with casual dress code * Company Van * Fitler Club Membership
*Ideal Candidate Traits*
* Dependable and consistent follow-through * People-oriented with a customer-first mindset * Detail-focused with strong documentation habits * Self-driven and accountable with minimal supervision * Strong communicator internally and externally
*Schedule:* Monday to Friday, with occasional after-hours and weekend work as needed *Work Environment:* In-person and mobile support throughout the Philadelphia, NJ, and DE area.
*To Apply:* Please submit your resume and a brief note describing your relevant experience and interest in the role.
Job Type: Full-time
Pay: $71,872.95 - $86,556.67 per year
Benefits: * Dental insurance * Health insurance * Paid time off
Application Question(s): * Ability to provide onsite tech services in the Philadelphia Metro area, NJ and Delaware
Experience: * Help desk / Field tech: 5 years (Required)
Security clearance: * Confidential (Preferred)
Ability to Commute: * Philadelphia, PA 19103 (Required)
Ability to Relocate: * Philadelphia, PA 19103: Relocate before starting work (Preferred)
Willingness to travel: * 25% (Required)
Work Location: In person
Apply (by clicking the relevant button) after checking through all the related job information below.
Voree IT Solutions is a Philadelphia-based systems integrator and managed service provider (MSP) with nearly 20 years of consistent growth. We specialize in implementing, managing, and securing IT environments for a wide range of clients across the greater Philadelphia area and beyond.
Customer service, security, and client success are at the core of everything we do. As we continue to expand, we're seeking a skilled and motivated *Level II Field Technician* to join our Network Services team.
*Position Summary*
As a Level II Field Technician, you will provide both remote and onsite support for client systems and networks, including implementation, troubleshooting, and maintenance of on-premises and cloud infrastructure. This role blends hands-on fieldwork with help desk and project-based responsibilities.
The ideal candidate is a self-starter with strong technical acumen, excellent communication skills, and a desire to grow professionally within a fast-paced MSP environment. You should thrive in dynamic situations, manage shifting priorities well, and maintain a commitment to high-quality service delivery.
*Key Responsibilities*
* Respond to and resolve Tier II support tickets (remote and on-site) * Issues range from password resets and equipment setup to complex network, cloud, and Active Directory troubleshooting * Execute field engineering tasks including: * Hardware deployments, cable runs, system installations, firewall and network device configuration * Collaborate with project managers to support IT infrastructure projects * Examples: server migrations, Office 365 implementations, network redesigns * Assist in client onboarding and disaster recovery simulations * Maintain accurate documentation (network diagrams, port maps, SOPs) * Participate in on-call rotation for after-hours support
*Qualifications & Experience*
* 3+ years in a systems/network engineer or field tech role, preferably in an MSP environment * Experience providing help desk and customer-facing technical support * Proficiency with networking protocols and technologies (TCP/IP, switching, routing) * Experience with Microsoft Server, Active Directory, Office 365, Microsoft Entra * Experience with firewall and network security products * FortiGate and Ubiquiti Unifi experience preferred * Familiarity with RMM/PSA platforms (e.g., Datto RMM, Autotask) * Understanding of EDR/MDR security platforms (e.g., Datto AV/EDR, RocketCyber) * Valid driver's license required
*Technical Skills*
* Strong Windows 10/11 troubleshooting * Microsoft Server administration (2008 and newer) – AD, DNS, DHCP, IIS * Consistent cabling, racking, and labeling practices * Logical problem-solving and prioritization in mission-critical environments * Excellent written and verbal communication skills * Capable of lifting up to 50 lbs. * Bonus: * Industry certifications (Microsoft, Cisco, Fortinet, etc.) * PowerShell or other scripting experience * Azure or AWS experience * Familiarity with hospitality POS systems
*What We Offer*
* Competitive salary * Health, dental, and vision insurance * Paid time off * Performance bonuses * Access to company vehicle for field work * Top-tier tools, resources, and training * Supportive, team-oriented culture with casual dress code * Company Van * Fitler Club Membership
*Ideal Candidate Traits*
* Dependable and consistent follow-through * People-oriented with a customer-first mindset * Detail-focused with strong documentation habits * Self-driven and accountable with minimal supervision * Strong communicator internally and externally
*Schedule:* Monday to Friday, with occasional after-hours and weekend work as needed *Work Environment:* In-person and mobile support throughout the Philadelphia, NJ, and DE area.
*To Apply:* Please submit your resume and a brief note describing your relevant experience and interest in the role.
Job Type: Full-time
Pay: $71,872.95 - $86,556.67 per year
Benefits: * Dental insurance * Health insurance * Paid time off
Application Question(s): * Ability to provide onsite tech services in the Philadelphia Metro area, NJ and Delaware
Experience: * Help desk / Field tech: 5 years (Required)
Security clearance: * Confidential (Preferred)
Ability to Commute: * Philadelphia, PA 19103 (Required)
Ability to Relocate: * Philadelphia, PA 19103: Relocate before starting work (Preferred)
Willingness to travel: * 25% (Required)
Work Location: In person