Grid Dynamics International, Inc.
Technical Support Engineer
Grid Dynamics International, Inc., San Ramon, California, United States, 94583
At Grid Dynamics, we are looking for a highly motivated and technically skilled
Technical Support Engineer
with Java development experience to join our dynamic and international team. This role is ideal for professionals with experience in L2/Tier 2 or higher technical support, who are comfortable diving into code to troubleshoot complex issues. Essential functions Thoroughly investigate user issues to provide accurate bug localization and suggest workarounds if possible Reproduce issues based on user reports Provide technical support through ticketing systems Explore Java/Kotlin code in the repository to understand product behavior and trace potential sources of issues Learn every aspect of the product Deliver structured feedback from users to product teams, including Developers, Product Managers, and QA Collect project knowledge to share common answers and workarounds with external users Communicate with project stakeholders, including developers, QAs, the marketing team, and others Qualifications 2+ years of experience in providing L2/Tier 2 technical support for software development tools, cloud services, or AI-assisted technology Hands-on coding experience in support environments, preferably using JVM languages such as Java, Kotlin, or Scala; both practical and project-based experience will be considered Familiarity with one or more popular IDEs Experience with bug-tracking systems, such as YouTrack or Jira, and ticketing systems (Zendesk, Freshdesk, Jira Service Management, etc.) Experience with OS administration on Linux, Windows, or macOS Proficient in English, both written and spoken Would be a plus Understanding of version control systems, especially Git Experience collecting and analyzing log files Experience writing technical documentation and organizing a knowledge base Familiarity with major operating systems, Bash, SSH, and SQL Experience with AI tools for IDEs such as Github Copilot, JetBrains AI Assistant, or Cursor AI Knowledge of network protocols We offer Opportunity to work on bleeding-edge projects Work with a highly motivated and dedicated team Benefits package - medical insurance, sports Corporate social events Well-equipped office About us Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization, and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India. Apply to the position
Country of application* Resume* Social profile First name* Last name* E-mail* Phone City of application* Consent to the processing of personal data in future recruitment processes* Consent to the processing of personal data in future recruitment processes* I hereby give my consent to the Grid Dynamics Group to process my personal data contained in the application documents for the purpose of using my application in future recruitment processes. Grid Dynamics is an equal opportunity employer. We are committed to creating an inclusive environment for all employees during their employment and for all candidates during the application process. All qualified applicants will receive consideration for employment without regard to age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected category. Employment decisions are based on qualifications, merit, and business need. #J-18808-Ljbffr
Technical Support Engineer
with Java development experience to join our dynamic and international team. This role is ideal for professionals with experience in L2/Tier 2 or higher technical support, who are comfortable diving into code to troubleshoot complex issues. Essential functions Thoroughly investigate user issues to provide accurate bug localization and suggest workarounds if possible Reproduce issues based on user reports Provide technical support through ticketing systems Explore Java/Kotlin code in the repository to understand product behavior and trace potential sources of issues Learn every aspect of the product Deliver structured feedback from users to product teams, including Developers, Product Managers, and QA Collect project knowledge to share common answers and workarounds with external users Communicate with project stakeholders, including developers, QAs, the marketing team, and others Qualifications 2+ years of experience in providing L2/Tier 2 technical support for software development tools, cloud services, or AI-assisted technology Hands-on coding experience in support environments, preferably using JVM languages such as Java, Kotlin, or Scala; both practical and project-based experience will be considered Familiarity with one or more popular IDEs Experience with bug-tracking systems, such as YouTrack or Jira, and ticketing systems (Zendesk, Freshdesk, Jira Service Management, etc.) Experience with OS administration on Linux, Windows, or macOS Proficient in English, both written and spoken Would be a plus Understanding of version control systems, especially Git Experience collecting and analyzing log files Experience writing technical documentation and organizing a knowledge base Familiarity with major operating systems, Bash, SSH, and SQL Experience with AI tools for IDEs such as Github Copilot, JetBrains AI Assistant, or Cursor AI Knowledge of network protocols We offer Opportunity to work on bleeding-edge projects Work with a highly motivated and dedicated team Benefits package - medical insurance, sports Corporate social events Well-equipped office About us Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization, and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India. Apply to the position
Country of application* Resume* Social profile First name* Last name* E-mail* Phone City of application* Consent to the processing of personal data in future recruitment processes* Consent to the processing of personal data in future recruitment processes* I hereby give my consent to the Grid Dynamics Group to process my personal data contained in the application documents for the purpose of using my application in future recruitment processes. Grid Dynamics is an equal opportunity employer. We are committed to creating an inclusive environment for all employees during their employment and for all candidates during the application process. All qualified applicants will receive consideration for employment without regard to age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected category. Employment decisions are based on qualifications, merit, and business need. #J-18808-Ljbffr