Communication Federal Credit Union
Resolution Specialist I
Communication Federal Credit Union, Oklahoma City, Oklahoma, United States, 73116
Resolution Specialist I
Summary: Notifies or locates borrowers with delinquent accounts and attempts to secure payment to the credit union in compliance with policies and procedures. Recovery of monies owed to credit union may include issuing garnishments, levies, repossessions, or other actions as approved to minimize delinquency rate and offset loan losses. Who You Are: Professional, well-developed written and oral communication skills. Ability to write routine reports and correspondence using proper English grammar. Must be able to talk to others and convey information effectively. Knowledge of regulations regarding collections with ability to read and interpret loan and legal documents. Intermediate mathematical requirements required (calculations and concepts involving decimals, percentages, fractions, etc.). Strong attention to detail and accuracy is a must. Ability to organize and prioritize to handle tasks in a timely manner. Ability to adapt to changes in the workflow; manages competing demands and able to deal with What You'll Do: Locates and notifies members with semi-delinquent accounts arranging payments and promises to pay. Contacts members by phone, mail or online via email. Follows skip tracing procedures to obtain pertinent information as needed. Identifies problematic accounts in a timely manner and upon approval, proceeds with corrective action. If repossession of collateral is necessary, works closely with repossession agent and leadership for disposition. Works dedicated queue with a call quota of 25 calls per hour until the call queue has been completed. Will assist members with insurance claim questions regarding payoffs, gap and warranties, and refinance of deficiency balances and assist members with CPI (Collateral Protection Insurance) questions. Initiates modification process with members who may need additional assistance for Hardship. Enters information about collections efforts and status of member accounts in designated records of the credit union via core processor or collection software such as Temenos. Education and Experience: One year experience in credit or collections in a financial institution or lending environment required. High school diploma or G.E.D. Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job required.
Summary: Notifies or locates borrowers with delinquent accounts and attempts to secure payment to the credit union in compliance with policies and procedures. Recovery of monies owed to credit union may include issuing garnishments, levies, repossessions, or other actions as approved to minimize delinquency rate and offset loan losses. Who You Are: Professional, well-developed written and oral communication skills. Ability to write routine reports and correspondence using proper English grammar. Must be able to talk to others and convey information effectively. Knowledge of regulations regarding collections with ability to read and interpret loan and legal documents. Intermediate mathematical requirements required (calculations and concepts involving decimals, percentages, fractions, etc.). Strong attention to detail and accuracy is a must. Ability to organize and prioritize to handle tasks in a timely manner. Ability to adapt to changes in the workflow; manages competing demands and able to deal with What You'll Do: Locates and notifies members with semi-delinquent accounts arranging payments and promises to pay. Contacts members by phone, mail or online via email. Follows skip tracing procedures to obtain pertinent information as needed. Identifies problematic accounts in a timely manner and upon approval, proceeds with corrective action. If repossession of collateral is necessary, works closely with repossession agent and leadership for disposition. Works dedicated queue with a call quota of 25 calls per hour until the call queue has been completed. Will assist members with insurance claim questions regarding payoffs, gap and warranties, and refinance of deficiency balances and assist members with CPI (Collateral Protection Insurance) questions. Initiates modification process with members who may need additional assistance for Hardship. Enters information about collections efforts and status of member accounts in designated records of the credit union via core processor or collection software such as Temenos. Education and Experience: One year experience in credit or collections in a financial institution or lending environment required. High school diploma or G.E.D. Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job required.