Markel
Contact Center Specialist I (Bilingual) - State National
Markel, Bedford, Texas, United States, 76021
Contact Center Specialist Level 1
What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Contact Center Specialist Level 1 will provide excellent customer service while responding to inbound calls from borrowers and financial institutions as well as perform outbound calls to insurance companies and agencies to verify insurance information. Essential Job Functions: Analyze and interpret insurance documents and update information to a proprietary computer system Perform within strict guidelines while maintaining high standards of accuracy and productivity Be part of a team responsible for overall service level standards Qualifications: Excellent data entry skills
minimum of 45 WPM Demonstrate essential cognitive skills by passing required assessment Ability to remain focused with attention to detail for entire shift Education/Experience: High School Diploma or equivalent One-year prior experience in a fast-paced production environment preferred Previous insurance experience beneficial, especially auto insurance Bilingual (English/Spanish) required The base pay for a Contact Center Specialist role is $16.50/hr., with a quarterly bonus potential of up to $700 ($2,800 annually). US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Contact Center Specialist Level 1 will provide excellent customer service while responding to inbound calls from borrowers and financial institutions as well as perform outbound calls to insurance companies and agencies to verify insurance information. Essential Job Functions: Analyze and interpret insurance documents and update information to a proprietary computer system Perform within strict guidelines while maintaining high standards of accuracy and productivity Be part of a team responsible for overall service level standards Qualifications: Excellent data entry skills
minimum of 45 WPM Demonstrate essential cognitive skills by passing required assessment Ability to remain focused with attention to detail for entire shift Education/Experience: High School Diploma or equivalent One-year prior experience in a fast-paced production environment preferred Previous insurance experience beneficial, especially auto insurance Bilingual (English/Spanish) required The base pay for a Contact Center Specialist role is $16.50/hr., with a quarterly bonus potential of up to $700 ($2,800 annually). US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.