Florida State Jobs
CUSTOMER SERVICE REPRESENTATIVE I - 73004196
Florida State Jobs, Crestview, Florida, United States, 32536
Customer Service Representative I - 73004196
The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. Job Summary: This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include: Initiating and responding to requests Coordinating with internal and external partners Researching and resolving case issues Gathering information and analyzing case data to determine next steps Interviewing customers in person and/or over the telephone Interacting with other states, employers, and other business partners Making decisions based on case information and provided documentation Minimum Requirements: Experience processing information using a computer system Experience conducting research and analyzing information to make decisions. Experience communicating with others to gather information. Substitutions: * Relevant education may substitute for the required experience. Please provide copy of transcript. Preferences: Experience with negotiation techniques in a business setting Special Notes: Standard workday of 8am
5pm, Monday through Friday May require you to work outside your regular work schedule Salary: $38,759.88 - $48,181.08 Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. Job Summary: This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include: Initiating and responding to requests Coordinating with internal and external partners Researching and resolving case issues Gathering information and analyzing case data to determine next steps Interviewing customers in person and/or over the telephone Interacting with other states, employers, and other business partners Making decisions based on case information and provided documentation Minimum Requirements: Experience processing information using a computer system Experience conducting research and analyzing information to make decisions. Experience communicating with others to gather information. Substitutions: * Relevant education may substitute for the required experience. Please provide copy of transcript. Preferences: Experience with negotiation techniques in a business setting Special Notes: Standard workday of 8am
5pm, Monday through Friday May require you to work outside your regular work schedule Salary: $38,759.88 - $48,181.08 Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.